Introduction to Six Sigma and Lean Six Sigma in Healthcare
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Questions and Answers

What is the main objective of Six Sigma?

  • Increase variations in products
  • Deliver high performance and value to the customer (correct)
  • Implement fast production practices
  • Reduce production time and costs

    • Which process in Six Sigma is used to develop new processes?

  • Variation reduction
  • DMADV (correct)
  • Eliminating waste
  • DMAIC

    • What is the key tenet of Lean production practice?

  • Preserve value with less work (correct)
  • Implement complex processes
  • Focus on variations
  • Increase production time and costs

    • Which of the following is a benefit of Lean implementation?

    <p>Improved financial performance (A)</p> Signup and view all the answers

    What does DMAIC stand for in Six Sigma procedures?

    <p>Define, measure, analyze, improve, control (A)</p> Signup and view all the answers

    What is the primary focus of Six Sigma improvement projects?

    <p>Reducing variations in products (A)</p> Signup and view all the answers

    What is the ultimate goal discussed in the chapter regarding quality in CS departments?

    <p>To achieve high-quality patient care through rigorous monitoring (A)</p> Signup and view all the answers

    What was the initial benchmark for the Ritz-Carlton hotel chain in their quality journey?

    <p>60,000 defects per million transactions (C)</p> Signup and view all the answers

    In the context of quality improvement, what does reducing cycle time refer to?

    <p>The time between placing an order and its completion (B)</p> Signup and view all the answers

    Why is it important for top-level administrators to emphasize quality according to the text?

    <p>Due to employee-related problems caused by system and procedure issues (B)</p> Signup and view all the answers

    What type of approach does the text suggest to move a facility towards ideal quality?

    <p>A multi-year plan (B)</p> Signup and view all the answers

    Why does the text emphasize that departmental quality should be multidisciplinary?

    <p>To ensure quality is addressed from various perspectives (A)</p> Signup and view all the answers

    What is the central focus of Central Service (CS) professionals based on the text?

    <p>Satisfying the needs of internal customers (A)</p> Signup and view all the answers

    How do quality products and services provided by CS technicians impact patient outcomes?

    <p>They significantly impact patient outcomes (A)</p> Signup and view all the answers

    Why is it more challenging for CS personnel to provide quality products and services today?

    <p>With emerging antibiotic-resistant bacteria and increasingly complex surgical instrumentation (D)</p> Signup and view all the answers

    What is a key factor that can have dramatic consequences on both patient health and safety according to the text?

    <p>Quality products and services provided by CS technicians (D)</p> Signup and view all the answers

    Who are the internal customers served directly by CS technicians within a healthcare facility?

    <p>Physicians, nurses, and other professionals working in the facility (A)</p> Signup and view all the answers

    What is the main expectation of healthcare consumers from the products and services they receive?

    <p>Quality and the best for themselves and their loved ones (B)</p> Signup and view all the answers

    What is a key reason why better products are on the market to check for lumen cleanliness?

    <p>To enhance the quality of processed equipment (B)</p> Signup and view all the answers

    Why is it crucial for CS technicians to take an active role in process improvement projects?

    <p>To assist in resolving problems within the department (A)</p> Signup and view all the answers

    What does adopting a team mentality in the CS department involve?

    <p>Helping co-workers and accepting help from them (C)</p> Signup and view all the answers

    Why is attaining CS certification emphasized for technicians?

    <p>To ensure procedures are followed correctly (D)</p> Signup and view all the answers

    How does utilizing technology in instrumentation relate to ensuring quality products?

    <p>It improves the monitoring of equipment performance (A)</p> Signup and view all the answers

    Why should CS technicians assume responsibility for survey readiness?

    <p>To keep the department prepared for surveys (A)</p> Signup and view all the answers

    What is the primary purpose of HCAHPS according to the text?

    <p>To measure the patient's perception of their hospital experience (B)</p> Signup and view all the answers

    How does the Value-Based Purchasing (VBP) initiative impact hospitals?

    <p>It reduces government reimbursement for hospitals that do not meet HCAHPS goals (C)</p> Signup and view all the answers

    What does Magnet Status signify for hospitals?

    <p>Recognition for excellence in quality patient care and nursing practices (A)</p> Signup and view all the answers

    How does ISO 9000 benefit companies according to the text?

    <p>Guarantees consistent delivery of quality services and products (B)</p> Signup and view all the answers

    What is the implication of not reaching HCAHPS goals for healthcare facilities?

    <p>Reduced government reimbursement (B)</p> Signup and view all the answers

    In what aspect does every technician in a CS department play a role according to the text?

    <p>Taking part in enhancing the department's quality program (A)</p> Signup and view all the answers

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