Introduction to Six Sigma and Lean Six Sigma in Healthcare

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What is the main objective of Six Sigma?

Increase variations in products

Deliver high performance and value to the customer (correct)

Implement fast production practices

Reduce production time and costs

Which process in Six Sigma is used to develop new processes?

Variation reduction

DMADV (correct)

Eliminating waste

DMAIC

What is the key tenet of Lean production practice?

Preserve value with less work (correct)

Implement complex processes

Focus on variations

Increase production time and costs

Which of the following is a benefit of Lean implementation?

Improved financial performance Signup and view all the answers

What does DMAIC stand for in Six Sigma procedures?

Define, measure, analyze, improve, control Signup and view all the answers

What is the primary focus of Six Sigma improvement projects?

Reducing variations in products Signup and view all the answers

What is the ultimate goal discussed in the chapter regarding quality in CS departments?

To achieve high-quality patient care through rigorous monitoring Signup and view all the answers

What was the initial benchmark for the Ritz-Carlton hotel chain in their quality journey?

60,000 defects per million transactions Signup and view all the answers

In the context of quality improvement, what does reducing cycle time refer to?

The time between placing an order and its completion Signup and view all the answers

Why is it important for top-level administrators to emphasize quality according to the text?

Due to employee-related problems caused by system and procedure issues Signup and view all the answers

What type of approach does the text suggest to move a facility towards ideal quality?

A multi-year plan Signup and view all the answers

Why does the text emphasize that departmental quality should be multidisciplinary?

To ensure quality is addressed from various perspectives Signup and view all the answers

What is the central focus of Central Service (CS) professionals based on the text?

Satisfying the needs of internal customers Signup and view all the answers

How do quality products and services provided by CS technicians impact patient outcomes?

They significantly impact patient outcomes Signup and view all the answers

Why is it more challenging for CS personnel to provide quality products and services today?

With emerging antibiotic-resistant bacteria and increasingly complex surgical instrumentation Signup and view all the answers

What is a key factor that can have dramatic consequences on both patient health and safety according to the text?

Quality products and services provided by CS technicians Signup and view all the answers

Who are the internal customers served directly by CS technicians within a healthcare facility?

Physicians, nurses, and other professionals working in the facility Signup and view all the answers

What is the main expectation of healthcare consumers from the products and services they receive?

Quality and the best for themselves and their loved ones Signup and view all the answers

What is a key reason why better products are on the market to check for lumen cleanliness?

To enhance the quality of processed equipment Signup and view all the answers

Why is it crucial for CS technicians to take an active role in process improvement projects?

To assist in resolving problems within the department Signup and view all the answers

What does adopting a team mentality in the CS department involve?

Helping co-workers and accepting help from them Signup and view all the answers

Why is attaining CS certification emphasized for technicians?

To ensure procedures are followed correctly Signup and view all the answers

How does utilizing technology in instrumentation relate to ensuring quality products?

It improves the monitoring of equipment performance Signup and view all the answers

Why should CS technicians assume responsibility for survey readiness?

To keep the department prepared for surveys Signup and view all the answers

What is the primary purpose of HCAHPS according to the text?

To measure the patient's perception of their hospital experience Signup and view all the answers

How does the Value-Based Purchasing (VBP) initiative impact hospitals?

It reduces government reimbursement for hospitals that do not meet HCAHPS goals Signup and view all the answers

What does Magnet Status signify for hospitals?

Recognition for excellence in quality patient care and nursing practices Signup and view all the answers

How does ISO 9000 benefit companies according to the text?

Guarantees consistent delivery of quality services and products Signup and view all the answers

What is the implication of not reaching HCAHPS goals for healthcare facilities?

Reduced government reimbursement Signup and view all the answers

In what aspect does every technician in a CS department play a role according to the text?

Taking part in enhancing the department's quality program Signup and view all the answers