Introduction to Service Characteristics and IT Functions

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22 Questions

What is a crucial step in designing a Google Ads campaign?

Creating an Effective Keyword List with Match Types

Which targeting strategy is specifically mentioned for Google Display ads?

Placement Targeting

What is a key step in Facebook Marketing before creating an ad?

Defining an objective

In Facebook Marketing, what does 'Ad Set' refer to?

Budget allocation for the ads

What is a focus of Social Media Marketing according to the provided text?

Encouraging WOM (Word-of-Mouth)

Which step is common to both Designing Google Ads and Facebook Marketing?

Define an objective

What is a key characteristic of services discussed in the text?

Perishable

Why do traditional travel agents face challenges such as disintermediation?

Because of increased reliance on self-managed tools

What is a benefit of data communication mentioned in the text?

Enhanced operational efficiency of decision makers

What concept involves the electronic transfer of data?

Packet Switching

In database processing, what does centralized processing involve?

Having only one main computer

Why is using a database preferred over flat file systems according to the text?

Quantitative data analyses and absence of data limitations

What is the purpose of setting up a Primary Key in a database?

To identify a unique field in each file

Which type of Revenue Model involves leasing space for other firms' advertisements?

Advertising Revenue Model

What is the main difference between Showrooming and Webrooming?

Showrooming involves looking online and buying in-store, while Webrooming involves looking at physical products before buying online.

Which phase of the Systems Development Life Cycle involves analyzing business objectives and requirements?

Analysis

What is the primary benefit of Organic Search Results?

Free of charge

What is the main purpose of a Foreign Key in a database?

To link data among different files

'Big Data Analytics' involves which of the following steps?

Measuring key variables and analyzing data

What is a key feature of E-Commerce Importance mentioned in the text?

Increasing demand for physical store visits

What does 'E-Marketing' primarily focus on?

Online advertising strategies using ICTs

What is the main advantage of having high flexibility in E-Commerce according to the text?

More platforms, tools, and strategy adjustments available

Explore the key characteristics of services such as intangibility, heterogeneity, perishability, and inseparability, as well as the role of information technology in enhancing service delivery. Understand how consumer information, reviews, recommendations, and special requests influence service provision.

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