Introduction to Nursing Service Management
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Questions and Answers

What is the primary role of managers in organizations?

  • To discourage individual activity that hinders organizational goals
  • To guide organizations toward the achievement of their purposes or objectives (correct)
  • To combine and use organizational resources effectively
  • To assign activities for organizational members to perform

Which of the following best describes the relationship between management and organizational goals?

  • Managers should keep organizational goals in mind only during the planning phase
  • Management has no meaning apart from its goals (correct)
  • Managers can neglect organizational goals as long as they are effectively managing resources
  • Organizational goals are separate from the role and responsibilities of management

What is the primary purpose of management's influence on individual worker activities?

  • To discourage individual activity that hinders organizational goals
  • To encourage individual activity that will lead to reaching organizational goals (correct)
  • To maximize individual worker productivity
  • To ensure that each individual worker's production represents a contribution to organizational goals

According to the passage, what is the primary purpose of organizations?

<p>To achieve some purpose or objective (A)</p> Signup and view all the answers

What is the relationship between management and the activities performed by organizational members?

<p>Management designs activities for organizational members that contribute to the attainment of organizational goals (D)</p> Signup and view all the answers

What is the central purpose of management according to the passage?

<p>To guide organizations toward the achievement of their purposes or objectives (A)</p> Signup and view all the answers

What is the main difference between leadership and management?

<p>Leadership is based on authority, while management is based on influence. (D)</p> Signup and view all the answers

What does nursing service administration primarily focus on?

<p>Providing continuous individual, group, and community service. (D)</p> Signup and view all the answers

What does nursing service administration encompass?

<p>Human, material, financial, and informational resources. (A)</p> Signup and view all the answers

Which level of managers typically includes head nurses and staffs?

<p>Front-line managers. (A)</p> Signup and view all the answers

What distinguishes management as an art rather than a science?

<p>Management requires qualities of dynamic character to be effective in application. (D)</p> Signup and view all the answers

In the context of management, what does 'getting things done through people' mean?

<p>Achieving organizational goals by working with and through people. (D)</p> Signup and view all the answers

What is the main function of leadership according to the text?

<p>Influencing the operation of an organization. (C)</p> Signup and view all the answers

Which of the following is NOT a characteristic of nursing service administration?

<p>'Analyzing individual behavior in relationship to collective endeavors.' (C)</p> Signup and view all the answers

Which of the following is NOT a common attribute of managers, regardless of their level?

<p>Accountable to subordinates for results (D)</p> Signup and view all the answers

Which of the following best describes the primary difference between levels of managers?

<p>The degree of authority and the scope of responsibility and organizational activity (A)</p> Signup and view all the answers

Which of the following is NOT one of the three interpersonal roles that Mintzberg's classification identifies for health service managers?

<p>Spokesperson (A)</p> Signup and view all the answers

Which level of manager tends to use job-related technical skills the most?

<p>First-line managers (C)</p> Signup and view all the answers

Which of the following is NOT a characteristic of health service organizations as described in the text?

<p>They are the only organizations involved in the delivery of health services (D)</p> Signup and view all the answers

Which of the following is the best definition of 'health service' according to the text?

<p>The delivery of health care (A)</p> Signup and view all the answers

All health service managers engage in the six managerial activities defined by Mintzberg.

<p>False (B)</p> Signup and view all the answers

First-line managers have more authority over the entire organization compared to middle-level managers.

<p>False (B)</p> Signup and view all the answers

Conceptual skills are more heavily used by first-line managers compared to senior managers.

<p>False (B)</p> Signup and view all the answers

Health care includes efforts to restore health and prevent diseases, while health service only focuses on delivering care.

<p>False (B)</p> Signup and view all the answers

The three informational roles identified by Mintzberg for managers are Monitor, Disseminator, and Spokesperson.

<p>True (A)</p> Signup and view all the answers

Match the following managerial role with its description:

<p>Entrepreneur = Taking risks to develop new programs or services Disturbance handler = Resolving conflicts and crises within the organization Resource allocator = Deciding how to distribute resources such as budget and personnel Negotiator = Engaging in discussions to reach agreements with stakeholders</p> Signup and view all the answers

Match the following managerial level with its primary authority and responsibility:

<p>Top-level managers = Authority over and responsibility for the entire organization Middle-level managers = Authority over and responsibility for a specific segment of the organization First-line managers = Authority over overseeing specific work for a particular group of workers Senior managers = Disproportionately more conceptual skills in planning and problem solving</p> Signup and view all the answers

Match the following health service organizational model with its description:

<p>Health care = Total societal effort to promote health, prevent diseases, and restore health Health service = Delivery of health care services Health service organizations = Organizations delivering health services in various settings Hospitals and nursing facilities = Historically common settings for delivering health services</p> Signup and view all the answers

Match the following managerial skill with its typical usage:

<p>Conceptual skills = Recognizing complex issues and engaging in strategic planning Human relations skills = Motivating, leading, and communicating with subordinates Technical skills = Involving specialized knowledge relevant to the job Job-related technical skills = Specialized knowledge specifically related to the current role</p> Signup and view all the answers

Match the following Mintzberg's managerial role category with its roles:

<p>Interpersonal roles = Figurehead, Liaison, Influencer Informational roles = Monitor, Disseminator, Spokesperson Decisional roles = Entrepreneur, Disturbance handler, Resource allocator, Negotiator Functional roles = Planning, Organizing, Staffing, Directing, Controlling, Decision making</p> Signup and view all the answers

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