Introduction to Nursing Service Management

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What is the primary role of managers in organizations?

To discourage individual activity that hinders organizational goals

To guide organizations toward the achievement of their purposes or objectives (correct)

To combine and use organizational resources effectively

To assign activities for organizational members to perform

Which of the following best describes the relationship between management and organizational goals?

Managers should keep organizational goals in mind only during the planning phase

Management has no meaning apart from its goals (correct)

Managers can neglect organizational goals as long as they are effectively managing resources

Organizational goals are separate from the role and responsibilities of management

What is the primary purpose of management's influence on individual worker activities?

To discourage individual activity that hinders organizational goals

To encourage individual activity that will lead to reaching organizational goals (correct)

To maximize individual worker productivity

To ensure that each individual worker's production represents a contribution to organizational goals

According to the passage, what is the primary purpose of organizations?

To achieve some purpose or objective Signup and view all the answers

What is the relationship between management and the activities performed by organizational members?

Management designs activities for organizational members that contribute to the attainment of organizational goals Signup and view all the answers

What is the central purpose of management according to the passage?

To guide organizations toward the achievement of their purposes or objectives Signup and view all the answers

What is the main difference between leadership and management?

Leadership is based on authority, while management is based on influence. Signup and view all the answers

What does nursing service administration primarily focus on?

Providing continuous individual, group, and community service. Signup and view all the answers

What does nursing service administration encompass?

Human, material, financial, and informational resources. Signup and view all the answers

Which level of managers typically includes head nurses and staffs?

Front-line managers. Signup and view all the answers

What distinguishes management as an art rather than a science?

Management requires qualities of dynamic character to be effective in application. Signup and view all the answers

In the context of management, what does 'getting things done through people' mean?

Achieving organizational goals by working with and through people. Signup and view all the answers

What is the main function of leadership according to the text?

Influencing the operation of an organization. Signup and view all the answers

Which of the following is NOT a characteristic of nursing service administration?

'Analyzing individual behavior in relationship to collective endeavors.' Signup and view all the answers

Which of the following is NOT a common attribute of managers, regardless of their level?

Accountable to subordinates for results Signup and view all the answers

Which of the following best describes the primary difference between levels of managers?

The degree of authority and the scope of responsibility and organizational activity Signup and view all the answers

Which of the following is NOT one of the three interpersonal roles that Mintzberg's classification identifies for health service managers?

Spokesperson Signup and view all the answers

Which level of manager tends to use job-related technical skills the most?

First-line managers Signup and view all the answers

Which of the following is NOT a characteristic of health service organizations as described in the text?

They are the only organizations involved in the delivery of health services Signup and view all the answers

Which of the following is the best definition of 'health service' according to the text?

The delivery of health care Signup and view all the answers

All health service managers engage in the six managerial activities defined by Mintzberg.

False Signup and view all the answers

First-line managers have more authority over the entire organization compared to middle-level managers.

False Signup and view all the answers

Conceptual skills are more heavily used by first-line managers compared to senior managers.

False Signup and view all the answers

Health care includes efforts to restore health and prevent diseases, while health service only focuses on delivering care.

False Signup and view all the answers

The three informational roles identified by Mintzberg for managers are Monitor, Disseminator, and Spokesperson.

True Signup and view all the answers

Match the following managerial role with its description:

Entrepreneur = Taking risks to develop new programs or services Disturbance handler = Resolving conflicts and crises within the organization Resource allocator = Deciding how to distribute resources such as budget and personnel Negotiator = Engaging in discussions to reach agreements with stakeholders Signup and view all the answers

Match the following managerial level with its primary authority and responsibility:

Top-level managers = Authority over and responsibility for the entire organization Middle-level managers = Authority over and responsibility for a specific segment of the organization First-line managers = Authority over overseeing specific work for a particular group of workers Senior managers = Disproportionately more conceptual skills in planning and problem solving Signup and view all the answers

Match the following health service organizational model with its description:

Health care = Total societal effort to promote health, prevent diseases, and restore health Health service = Delivery of health care services Health service organizations = Organizations delivering health services in various settings Hospitals and nursing facilities = Historically common settings for delivering health services Signup and view all the answers

Match the following managerial skill with its typical usage:

Conceptual skills = Recognizing complex issues and engaging in strategic planning Human relations skills = Motivating, leading, and communicating with subordinates Technical skills = Involving specialized knowledge relevant to the job Job-related technical skills = Specialized knowledge specifically related to the current role Signup and view all the answers

Match the following Mintzberg's managerial role category with its roles:

Interpersonal roles = Figurehead, Liaison, Influencer Informational roles = Monitor, Disseminator, Spokesperson Decisional roles = Entrepreneur, Disturbance handler, Resource allocator, Negotiator Functional roles = Planning, Organizing, Staffing, Directing, Controlling, Decision making Signup and view all the answers

Introduction to Nursing Service Management

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Questions and Answers

What is the primary role of managers in organizations?

Which of the following best describes the relationship between management and organizational goals?

What is the primary purpose of management's influence on individual worker activities?

According to the passage, what is the primary purpose of organizations?

What is the relationship between management and the activities performed by organizational members?

What is the central purpose of management according to the passage?

What is the main difference between leadership and management?

What does nursing service administration primarily focus on?

What does nursing service administration encompass?

Which level of managers typically includes head nurses and staffs?

What distinguishes management as an art rather than a science?

In the context of management, what does 'getting things done through people' mean?

What is the main function of leadership according to the text?

Which of the following is NOT a characteristic of nursing service administration?

Which of the following is NOT a common attribute of managers, regardless of their level?

Which of the following best describes the primary difference between levels of managers?

Which of the following is NOT one of the three interpersonal roles that Mintzberg's classification identifies for health service managers?

Which level of manager tends to use job-related technical skills the most?

Which of the following is NOT a characteristic of health service organizations as described in the text?

Which of the following is the best definition of 'health service' according to the text?

All health service managers engage in the six managerial activities defined by Mintzberg.

First-line managers have more authority over the entire organization compared to middle-level managers.

Conceptual skills are more heavily used by first-line managers compared to senior managers.

Health care includes efforts to restore health and prevent diseases, while health service only focuses on delivering care.

The three informational roles identified by Mintzberg for managers are Monitor, Disseminator, and Spokesperson.

Match the following managerial role with its description:

Match the following managerial level with its primary authority and responsibility:

Match the following health service organizational model with its description:

Match the following managerial skill with its typical usage:

Match the following Mintzberg's managerial role category with its roles:

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