Podcast
Questions and Answers
Managers are solely responsible for making all organizational decisions.
Managers are solely responsible for making all organizational decisions.
False
What is the primary focus of management as described in the lecture?
What is the primary focus of management as described in the lecture?
Efficient and effective use of organizational resources to achieve goals.
Management is important because it helps organizations achieve their __________.
Management is important because it helps organizations achieve their __________.
goals
Managers use organizational resources effectively to minimize costs only.
Managers use organizational resources effectively to minimize costs only.
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Which of the following is NOT one of the four principal managerial tasks?
Which of the following is NOT one of the four principal managerial tasks?
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All managers have the same level of responsibility regardless of their hierarchical position.
All managers have the same level of responsibility regardless of their hierarchical position.
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What are the three levels of management?
What are the three levels of management?
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Management includes __________, organizing, leading, and controlling.
Management includes __________, organizing, leading, and controlling.
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Match the following managerial skills with their descriptions:
Match the following managerial skills with their descriptions:
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How do advanced information technologies affect management practices?
How do advanced information technologies affect management practices?
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Globalization has had no impact on modern management practices.
Globalization has had no impact on modern management practices.
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What is one major challenge faced by managers in a competitive global environment?
What is one major challenge faced by managers in a competitive global environment?
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Which factor indicates how efficiently managers use available resources?
Which factor indicates how efficiently managers use available resources?
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Effectiveness is solely concerned with the productivity of resources.
Effectiveness is solely concerned with the productivity of resources.
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What is the median wage of general managers in the United States?
What is the median wage of general managers in the United States?
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UPS enhances efficiency by instructing drivers to leave truck doors open when going short distances to reduce ______.
UPS enhances efficiency by instructing drivers to leave truck doors open when going short distances to reduce ______.
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Match the following terms with their definitions:
Match the following terms with their definitions:
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What impact did Satya Nadella’s revision of Microsoft's corporate mission have?
What impact did Satya Nadella’s revision of Microsoft's corporate mission have?
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Studying management principles is only beneficial in work contexts.
Studying management principles is only beneficial in work contexts.
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Which of the following is NOT one of the steps in the planning process?
Which of the following is NOT one of the steps in the planning process?
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Organizing involves structuring relationships so that members work independently.
Organizing involves structuring relationships so that members work independently.
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What is the primary focus of leading in an organization?
What is the primary focus of leading in an organization?
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The formal system of task and reporting relationships within an organization is known as __________.
The formal system of task and reporting relationships within an organization is known as __________.
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Which aspect is essential for managers during the organizing process?
Which aspect is essential for managers during the organizing process?
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A clear vision is important for leading within an organization.
A clear vision is important for leading within an organization.
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Managers use their __________, personality, and communication skills to coordinate groups.
Managers use their __________, personality, and communication skills to coordinate groups.
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Match the management tasks with their definitions:
Match the management tasks with their definitions:
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Study Notes
Introduction to Management
- Eleventh Edition of Contemporary Management, by Gareth R. Jones and Jennifer M. George
- Lecture 1, Chapter 1: Managers and Managing
- Instructors: Dr. Yomna Sameer and Dr. Ola Wazir
Assessment
- Case Presentation (In Class): 5%
- In Class Assignment: 5%
- Project Phase 1: 5%
- Project Phase 2: 5%
- Project Presentation: 5%
- Quizzes (2): 10%
- Midterm Exam: 25%
- Final Exam: 40%
Winter 2024 Semester Plan
- Weekly schedule for lectures, tutorials, and assignments
- Detailed schedule outlining topics covered each week
- Includes reading materials (articles) and case presentation assignments (Case Presentation 1,2 and 3)
Learning Objectives
- Objective 1: Define management, its importance, and how managers use resources to achieve organizational goals effectively and efficiently.
- Objective 2: Explain the four principal managerial tasks (planning, organizing, leading, and controlling) and how each affects performance.
- Objective 3: Differentiate between levels of management and understand the responsibilities at each level.
- Objective 4: Explain managerial skills and why managers are divided into departments to perform more efficiently and effectively.
- Objective 5: Describe major changes in management practices due to globalization and IT.
- Objective 6: Identify the principal challenges managers face in today's global environment
What is Management?
- Organizations: Collections of people working together to achieve common goals.
- Managers: Responsible for using organizational resources to meet its goals.
- Definition of Management: Planning, organizing, leading, and controlling resources to effectively and efficiently achieve organizational goals.
- Resources: People (skills, know-how, experience), machinery, raw materials, computers (IT), patents, financial capital, and loyal customers.
- Examples of Resource Uses: Microsoft adjusted its corporate mission, influencing employee morale, product quality, and stock market values. UPS improved efficiency by adjusting delivery protocols.
Achieving High Performance: A Manager's Goal
- Organizational Performance: A measure of how efficiently and effectively managers use available resources to meet goals.
- Efficiency: How productively resources are used to achieve a goal (e.g., UPS).
- Effectiveness: The appropriateness of organizational goals and the degree to which the organization achieves them (e.g., Microsoft restructuring).
- Figure 1.1 : Illustrates the relationship between efficiency, effectiveness, and organizational performance.
Why Study Management?
- Personal Experience: Individuals learn through personal experiences or from the experiences of others.
- Economic Benefits: General managers in the US earn a median wage of $99,310, with a projected job growth rate between 5-9%.
- Non-work Applications: Learning management principles can help make good decisions in non-work contexts.
Figure 1.2 Four Tasks of Management
- Planning: Defines organizational goals and best courses of action to achieve them.
- Organizing: Establishing relationships to enable individuals to work collectively and achieve the organization's goals.
- Leading: Motivating, coordinating, and energizing individuals and groups to achieve organizational goals.
- Controlling: Evaluating and measuring progress toward organizational goals and maintaining/improving performance.
Steps in the Planning Process
- Goal Setting: Deciding on organizational goals.
- Strategy Selection: Determining which strategies to use to achieve goals.
- Resource Allocation: Deciding how to allocate organizational resources.
Organizing
- Structuring Relationships: Organizing working relationships between organizational members.
- Organizational Structure: Formal system of tasks, reporting relationships, motivating organizational members, allowing them to work effectively to achieve organizational goals (e.g., ER Director examples)
Leading
- Vision Articulation: Clearly articulating a vision and energizing members by enabling them to play a part in achieving organizational goals (e.g., organization's vision).
- Managerial Power: Using power, personality, influence, persuasion, and communication skills to coordinate people and groups.
Controlling
- Performance Evaluation: Evaluating organizational progress toward its goals.
- Actions to Maintain Performance: Taking action to maintain or improve organizational performance.
- Performance Measurement: Managers monitoring performance of individuals, departments/the entire organization to determine if they are meeting performance standards.
- Control Process Outcomes: Measuring performance accurately; regulating organizational effectiveness and efficiency.
Example: Mercy Medical Center
- Erin Daley, ER Director, Mercy Medical Center.
- Focus on improving ER efficiency and quality of care while staying within budget.
- Strategies for faster patient processing and improving patient satisfaction.
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Description
Explore the fundamental concepts of management as introduced in Chapter 1 of the Eleventh Edition of Contemporary Management. This quiz will assess your understanding of the role of managers, the importance of management, and the key managerial tasks essential for organizational success.
