Introduction to Communication

Study Notes

Communication is an integral instinct of all living things, observed at the cellular level between microorganisms and on a larger scale between members of a herd.
As modern humans, we rely on good communication every day to make our way through life, from simple interactions like a raised eyebrow to complex conversations.
Good communication is not just a process of transferring information from one entity to another, but an art of first listening or reading the information, comprehending it, processing it, and then transferring it.

There are four types of communication, which will be discussed later in the material.

Dysfunctional responses, such as ignoring or not responding to a comment or question, can undermine effective communication.
Lacking confidence, shyness, difficulty being assertive, or low self-worth can hinder one's ability to make their needs and opinions known.
Interrupting others while they are speaking creates a poor environment for communication.

Focus on the issue, not the person, and express needs and opinions in terms of the job at hand.
Solve problems rather than attempt to control others.
Be genuine rather than manipulative.

Dialogue is a communication tool that allows people to understand other viewpoints without pitting themselves against different perspectives.
In dialogue, there is no defending of opinions, and no counterpoints. Instead, one listens to understand, not to defend their own point of view.

Become an engaged listener by focusing fully on the speaker and understanding not just the words, but also the emotions being communicated.

When giving a presentation, focus on the time limit and keep to it.
In an interview, be prepared to answer 'ice-breaker' questions and demonstrate skills and competence.
If unsure about a question, ask for clarification or expansion.