Introduction to Communication and Group Dynamics Outlines
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Questions and Answers

What is the main purpose of upward communication in an organization?

  • Control the flow of information
  • Provide feedback to organizational leaders (correct)
  • Inform lower-level employees
  • Set organizational goals

    • In what type of communication do people at the same level of the organization interact?

  • Downward
  • Diagonal
  • Vertical
  • Lateral (correct)

    • What is a common barrier to effective communication related to listening?

  • Being punctual
  • Having pre-judgments about the speaker (correct)
  • Listening attentively
  • Showing interest in the conversation

    • Which of the following is NOT a barrier to effective communication related to listening?

    <p>Listening attentively</p> Signup and view all the answers

    What can hinder effective communication when a listener avoids difficult information?

    <p>Selective listening</p> Signup and view all the answers

    What type of questions are considered a barrier to effective communication?

    <p>Closed questions</p> Signup and view all the answers

    How does being distracted by disturbances impact communication?

    <p>Hinders effective listening</p> Signup and view all the answers

    Which of the following is an example of a barrier to effective communication?

    <p>Judging the speaker by appearance or accent</p> Signup and view all the answers

    'Pre-judgments about the speaker' as a barrier to effective communication refers to:

    <p>Evaluating the speaker before hearing them out</p> Signup and view all the answers

    What is one reason why 'Avoiding listening to difficult or complex information' can hinder communication?

    <p>It may result in missing important details</p> Signup and view all the answers

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