Interpersonal Speech Class Flashcards Chapter 1-12

Questions and Answers

Which statement about conflict in relationships is accurate?

Managing conflict in a relationship can be productive (correct)

Conflict should be ignored

Conflict always leads to negative outcomes

Avoiding conflict is the best strategy

A disagreement turns into a conflict when?

You've made the other person aware of your feelings

For conflict to occur, the two parties must be ______.

interdependent

Changing the way you think about an interpersonal situation is known as?

reframing Signup and view all the answers

Although managing _____ can be productive, it is also very challenging.

conflict Signup and view all the answers

By definition, conflict is an indication of a(n) _________ relationship.

interdependent Signup and view all the answers

An expressed struggle between interdependent parties who perceive incompatible goals, scarce resources, and interference with one another is known as?

interpersonal conflict Signup and view all the answers

Conflict is a(n)?

behavior Signup and view all the answers

When Marc confronts his daughter, Amber about stealing his credit card, this illustrates the ______ dimension of conflict.

content Signup and view all the answers

Conflict is LEAST likely in which of the following types of relationships?

Performers and fans Signup and view all the answers

Conflict about conflict itself is known as?

metaconflict Signup and view all the answers

Mia decided to look at her work problems as an adventure instead of a conflict. This is an example of?

reframing Signup and view all the answers

An open straightforward approach to engaging in conflict is known as _____ conflict.

direct Signup and view all the answers

Conflict is _____ in human relationships.

normal Signup and view all the answers

The expression of conflict through negative behaviors that ignore the underlying disagreement is known as ______ conflict.

indirect Signup and view all the answers

In order to have interpersonal conflict, you must have the following key elements:

interdependent parties, incompatible goals, expressed struggle, perceived scarce resources, interference Signup and view all the answers

In Larry Erbert's study of marital conflict, the MOST common source of conflict was?

personal criticisms Signup and view all the answers

When Amber seeks to avoid conflict and Marc opts to deal directly with the issue, this exemplifies the difference in their ______ approach for dealing with conflict.

procedural Signup and view all the answers

Carl and Gaudry are arguing. Audrey accuses Carl of not fighting fair. Carl accuses Audrey of not being able to let anything go. Carl and Audrey are engaging in?

metaconflict Signup and view all the answers

Traditional gender _____ conflates sex and gender by teaching men to adopt masculine behaviors and women to adopt feminine behaviors.

socialization Signup and view all the answers

When Ines brings home poor grades, she has a series of arguments with her mother about her grades and her study habits. This is an example of?

direct conflict Signup and view all the answers

Some women may feel that engaging in conflict overtly is contrary to the feminine gender role, so they adopt _____ tactics to achieve their goals.

less direct Signup and view all the answers

What are the top THREE sources of marital conflict?

personal criticisms, household chores, finances Signup and view all the answers

A common tactic adopted, especially by women, for avoiding overt conflict is _______ aggression.

passive Signup and view all the answers

The demand-withdraw pattern generally conforms to?

traditional gender roles Signup and view all the answers

Men and women have _______ approaches to conflict.

systematically different Signup and view all the answers

In American culture, which behaviors are men socialized to adopt?

being aggressive in order to achieve victory, directly engaging in conflict Signup and view all the answers

Individuals' _________ provides the values that determine their responses to conflict.

culture Signup and view all the answers

The expression of conflict through negative behaviors that ignore the underlying disagreement is known as _____ conflict.

indirect Signup and view all the answers

A pattern of behaving vengefully while denying that one has aggressive feelings is known as?

passive aggression Signup and view all the answers

Online conflict frequently leads to _______, which is the exchange of hostile and insulting messages.

flaming Signup and view all the answers

A pattern of behavior in which one party makes demands and the other withdraws from the conversation is known as?

the demand-withdraw pattern Signup and view all the answers

The linkage between power and conflict is?

inextricable Signup and view all the answers

Which of the following statements about the characteristics of power are accurate?

All of the above Signup and view all the answers

Values and norms individuals learn from their culture ______ the way they respond to conflict with members of their own culture.

can shape Signup and view all the answers

Hugo is angry at his mother for inviting his neighbors over for dinner and making him stay despite the fact he had other plans. How do you best describe the conflict between Hugo and his mother?

indirect conflict Signup and view all the answers

Because it is only relevant in particular situations, power is specific to?

context Signup and view all the answers

Which of the following describes the tendency to say or do things in one environment (such as online) that one would not say or do in most other environments?

disinhibition effect Signup and view all the answers

Power is present in interpersonal relations.

always Signup and view all the answers

When two parties are interdependent?

it doesn't mean they are equally powerful Signup and view all the answers

The ability to control people and events is an essential component of?

power Signup and view all the answers

Whether a relationship is symmetrical or complementary influences communication within that relationship. What characteristic of power does this exemplify?

Power influences communication Signup and view all the answers

Individuals' ______ provides the values that determine their responses to conflict.

culture Signup and view all the answers

Power that is derived when one party has the ability to compensate the other in some way is known as ______ power.

reward Signup and view all the answers

Your boss does not have the right to tell you what to do when you are at home. What characteristic of power does this exemplify?

power is context-specific Signup and view all the answers

The opposite of reward power is _____ power.

coercive Signup and view all the answers

An employer and employee, or a parent and child, have a __________ relationship, meaning one party has more power than the other.

complementary Signup and view all the answers

Daquan is Mary's boss. What type of relationship do they have?

complementary Signup and view all the answers

True or false: The balance of power in a relationship influences the way that people in that relationship communicate.

True Signup and view all the answers

Because your boss pays you and is in charge of your promotions, she has _____ power over you.

reward Signup and view all the answers

Judges have power based on their ability to punish. What form of power is this?

coercive power Signup and view all the answers

Non-profit organizations often enlist celebrity spokespeople to support their cause. Which form of power best describes this practice?

referent power Signup and view all the answers

In most of the world, women earn _______% of what men earn in comparable jobs.

less than 70 Signup and view all the answers

Gail and Ari have been friends for years. What type of relationship do they have?

symmetrical Signup and view all the answers

India, which has a caste system, is an example of a culture that has ______ power distance.

high Signup and view all the answers

Which of the following is best describes as a criticism?

you always have to get the last word in Signup and view all the answers

Power that is derived when one party has the ability to compensate the other in some way is known as _____ power.

reward Signup and view all the answers

Power that is derived from one's attraction to or admiration for another is known as ______ power.

referent Signup and view all the answers

A society that gives men control of most resources practices?

patriarchy Signup and view all the answers

The expression of insults and attacks on another's self-worth are known as _______ behaviors.

contemptuous or contempt Signup and view all the answers

A democracy like the United States is an example of a culture with ______ power distance.

low Signup and view all the answers

The tendency to deny the validity of criticisms directed at the self is known as?

defensiveness Signup and view all the answers

One warning sign that signals distress in a relationship is __________, the expression of complaints about each other.

criticism Signup and view all the answers

Because your boss pays you and is in charge of your promotions, she has _______ power over you.

reward Signup and view all the answers

The _______ conflict management strategy has the potential to be destructive.

competing Signup and view all the answers

Which of the following are contemptuous actions?

All of the above Signup and view all the answers

People are more prone to defensiveness when they know a criticism has merit?

but they don't want to accept responsibility for changing their behavior Signup and view all the answers

Which of the following is best described as a criticism?

You always have to get the last word in. Signup and view all the answers

What is your goal if you use the competing style of conflict management?

to win while the other person loses Signup and view all the answers

By preventing conflict from erupting, the ________ conflict management strategy allows harmony at the expense of the resolution of the conflict.

avoiding Signup and view all the answers

The avoiding style of conflict management is different from stonewalling because?

instead of withdrawing, you avoid conflict altogether Signup and view all the answers

Language is which of the following?

All of the above Signup and view all the answers

Which of the following statements are true about language?

Both A and B Signup and view all the answers

Which of the following describes the characteristic of language that words mean whatever we choose for them to mean?

language is usually arbitrary Signup and view all the answers

The ______ meaning of a word is known as its denotative meaning.

literal, objective, dictionary, explicit, or exact Signup and view all the answers

Al calls his friend Kris 'sly' after Kris convinces his boss to give him a raise. Kris complains that 'sly' has more of a negative than positive meaning. Kris is focusing on?

the connotative meaning of the word 'sly.' Signup and view all the answers

Using the term 'death panel' for a group that reviews the medical procedures a person can have under his or her health care coverage is an example of ____ language.

loaded Signup and view all the answers

Language is bound by which of the following?

context, culture Signup and view all the answers

What are some characteristics that might be suggested by a person's first name?

age group, ethnicity, sex Signup and view all the answers

Loaded language has strongly positive or negative _____ meaning.

connotative Signup and view all the answers

Which of the following is true about language?

All of the above. Signup and view all the answers

Which of the following describes the process of convincing people that they should think or act in a certain way?

persuasion Signup and view all the answers

Which of the following accurately describes language?

it varies in clarity, ambiguous language can be interpreted in more than one way Signup and view all the answers

Which of the following describes the extent to which others perceive us to be competent and trustworthy?

credibility Signup and view all the answers

Which of the following are true about language?

language is bound by culture, use of language varies by culture, the values of a society are reflected in its use of language Signup and view all the answers

Which of the following is true about how names define and differentiate us?

We gain information about others through their names, we represent ourselves to others through our names, a name is an important component of your sense of self. Signup and view all the answers

A cliché is a term that has lost its originality and impact through?

overuse Signup and view all the answers

Using the term 'death panel' for a group that reviews the medical procedures a person can have under his or her health care coverage is an example of?

loaded Signup and view all the answers

Language variations shared by people of a particular region or social class are known as _____?

dialects or dialect Signup and view all the answers

The process of convincing others to think or act in a particular way is known as?

persuasion Signup and view all the answers

According to communication accommodation theory, if you speak to an audience in a dialect that is unfamiliar, they will likely?

question your credibility Signup and view all the answers

When we trust a doctor's health advice over that of a waiter, we are assigning ______ on the basis of the speaker's expertise.

credibility Signup and view all the answers

Affection and intimacy are closely related but are not the same thing. Match each term with the correct definition:

Affection = An emotional experience, including feelings of love and appreciation that one person has for another Intimacy = A characteristic of a close, supportive relationship Signup and view all the answers

What effect does translating positive feelings into words have on stress?

it results in stress reduction Signup and view all the answers

Clichés can help you express your ideas _, but your ideas may be .

quickly; misunderstood Signup and view all the answers

True or false: The most important aspect of humor is a violation of expectations.

True Signup and view all the answers

Which of the following describes the language variations shared by people of a certain region or social class?

Dialects Signup and view all the answers

A vague, mild expression that substitutes for something that is harsher or more blunt is known as a(n)?

euphemism Signup and view all the answers

According to communication accommodation theory, which of the following is true?

When we speak to an audience with a different dialect, they may view us as outsiders and therefore question our credibility, we gain credibility with our audience when we speak to them in a familiar dialect. Signup and view all the answers

The term describes an emotional experience that includes feelings of love and appreciation that one person has for another, whereas the term describes a characteristic of close, supportive relationships.

affection, intimacy Signup and view all the answers

Study Notes

Conflict in Relationships

Managing conflict can be productive and is a characteristic of interdependent relationships.
Conflict arises when feelings are communicated, indicating the presence of an expressed struggle.
Interdependence means that both parties' interactions impact each other's well-being.

Types of Conflict

Interpersonal conflict involves opposing parties perceiving incompatible goals and resource scarcity.
Direct conflict is characterized by open, straightforward engagement, while indirect conflict involves negative behaviors without addressing the disagreement.

Sources of Conflict

Common sources of marital conflict include personal criticisms, household chores, and finances.
Gender roles influence conflict management styles, with men often using direct approaches and women sometimes opting for less direct methods.

Conflict Management Styles

Competing focuses on winning at the other's expense, while avoiding aims to maintain harmony without resolving issues.
The demand-withdraw pattern reveals traditional gender roles in conflict engagement.

Language and Communication

Language is a system of symbols that conveys meaning and is shaped by cultural context.
Connotative meanings are influenced by personal experiences, while denotative meanings represent the literal and explicit definition of words.

Power Dynamics

Power can be situational and context-specific, impacting communication within relationships.
Reward power is derived from the ability to compensate, while coercive power comes from the ability to punish.
Complementary relationships involve unequal power, whereas symmetrical relationships indicate more equal power dynamics.

Credibility and Language

Credibility relates to perceived competence and trustworthiness based on the speaker's expertise.
Cultural background shapes language use and reflects societal values.

Emotional Connections

Affection and intimacy are related but distinct; affection represents emotional experiences, whereas intimacy refers to close, supportive relationships.
Translating positive emotions into words can reduce stress and improve communication.

Humor and Expression

Humor often involves the violation of expectations, which can create a connection or lighten communication.
Euphemisms serve to soften harsh expressions but can lead to misinterpretation.

Dialects denote language variations shared by specific regions or social groups, influencing perceptions of credibility and belonging.
Effective communication requires understanding the cultural nuances of language and maintaining clarity to avoid misunderstandings.

Summary

Understanding interpersonal conflict, management styles, the role of language, and the dynamics of power and credibility is essential for fostering healthier relationships and effective communication.

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Description

Test your knowledge on key concepts from Chapters 1 to 12 of the Interpersonal Speech Class. This quiz covers definitions and statements regarding conflict in relationships. Enhance your understanding of how to effectively manage and navigate interpersonal conflicts.