International Trade and Service Quality Quiz

<p>Trade deficit (C)</p> Signup and view all the answers

<p>Quota (B)</p> Signup and view all the answers

<p>A prohibition on trade (D)</p> Signup and view all the answers

<p>Direct investment (D)</p> Signup and view all the answers

<p>Mexico (D)</p> Signup and view all the answers

<p>The difference between the firm's service standards and the actual service it provides. (C)</p> Signup and view all the answers

<p>It leads to increased customer irritation. (A)</p> Signup and view all the answers

<p>Collaborative relationships between independent firms without creating equity partnerships. (D)</p> Signup and view all the answers

<p>GDP combined with the net income earned from investments abroad. (A)</p> Signup and view all the answers

<p>The shared meanings, beliefs, morals, values, and customs of a group of people. (D)</p> Signup and view all the answers

<p>The yearly value of all finished goods and services produced within a country's borders (D)</p> Signup and view all the answers

<p>They focus on greenhouse gas emissions and energy consumption (D)</p> Signup and view all the answers

<p>Completeness (B)</p> Signup and view all the answers

<p>An order where everything about the order is executed flawlessly (C)</p> Signup and view all the answers

<p>Safety and health issues (D)</p> Signup and view all the answers

<p>Free market (C)</p> Signup and view all the answers

<p>Unit cost (C)</p> Signup and view all the answers

<p>The difference between what customers expect and what the firm perceives those expectations to be (D)</p> Signup and view all the answers

<p>It provides weights for various performance categories. (D)</p> Signup and view all the answers

<p>The acceptance of social inequality as a norm. (C)</p> Signup and view all the answers

<p>The shared beliefs and values within a group. (A)</p> Signup and view all the answers

<p>To tailor strategies effectively to local contexts. (D)</p> Signup and view all the answers

<p>It provides essential services and facilities for daily life. (A)</p> Signup and view all the answers

<p>Government interventions. (D)</p> Signup and view all the answers

<p>Inaccurate paperwork (A)</p> Signup and view all the answers

<p>Setting up a local operation (B)</p> Signup and view all the answers

<p>Creating a new entity between companies (B)</p> Signup and view all the answers

<p>Income is equally distributed (C)</p> Signup and view all the answers

<p>By managing customer expectations (D)</p> Signup and view all the answers

<p>The minimum to desired level of service (B)</p> Signup and view all the answers

<p>To limit the quantity of imports (D)</p> Signup and view all the answers

<p>Environmental Analysis (B)</p> Signup and view all the answers

<p>Broader socio-economic and political factors (A)</p> Signup and view all the answers

<p>Gross Domestic Product (C)</p> Signup and view all the answers

<p>They include metrics like waste from production. (C)</p> Signup and view all the answers

<p>To enforce safety and health regulations. (C)</p> Signup and view all the answers

<p>An order where everything about it goes right. (D)</p> Signup and view all the answers

<p>The number of orders that need to be filled compared to those that are filled. (A)</p> Signup and view all the answers

<p>Consumer and competitor relationships are central to market functioning. (B)</p> Signup and view all the answers

<p>Subjective (C)</p> Signup and view all the answers

<p>Digital consulting services. (D)</p> Signup and view all the answers

<p>Starting benchmark, target achievement, and time frame. (D)</p> Signup and view all the answers

<p>Greenhouse gas emissions. (A)</p> Signup and view all the answers

<p>Avoidance of customs duties (D)</p> Signup and view all the answers

<p>Proper management of a communication gap (B)</p> Signup and view all the answers

<p>The range between minimum and desired expectations (B)</p> Signup and view all the answers

<p>Supply chain management (C)</p> Signup and view all the answers

<p>Complicated regulatory paperwork (C)</p> Signup and view all the answers

<p>Income is significantly concentrated among the wealthy (D)</p> Signup and view all the answers

<p>Disparity between customer expectations and service received (A)</p> Signup and view all the answers

<p>Exporting products (A)</p> Signup and view all the answers

<p>Government-imposed quotas (A)</p> Signup and view all the answers

<p>To navigate shared beliefs and values that influence consumer behavior (C)</p> Signup and view all the answers

<p>Cultural norms and practices (C)</p> Signup and view all the answers

<p>It affects the willingness to accept and act on hierarchical differences (A)</p> Signup and view all the answers

<p>Cost-based Scorecards (A)</p> Signup and view all the answers

<p>An informal cooperation between firms without equity partnership (D)</p> Signup and view all the answers

<p>Different regions may have diverse economic conditions and cultural attitudes (D)</p> Signup and view all the answers

<p>All orders requested have been filled. (A)</p> Signup and view all the answers

<p>Subjective (A)</p> Signup and view all the answers

<p>The yearly value of all finished goods and services produced within a country's borders. (C)</p> Signup and view all the answers

<p>The output per unit of labor input. (A)</p> Signup and view all the answers

<p>The divergence between customer expectations and firm perception. (C)</p> Signup and view all the answers

<p>OSHA (D)</p> Signup and view all the answers

<p>Perishability (A)</p> Signup and view all the answers

<p>An order that meets all specified criteria perfectly. (B)</p> Signup and view all the answers

<p>Target achievement (A)</p> Signup and view all the answers

<p>A reserve stockpile (A)</p> Signup and view all the answers

Designated areas where imported goods can be stored, manipulated, or assembled without immediate payment of customs duties.

A tax imposed on imported goods.

To protect domestic industries and businesses from foreign competition.

Government regulations and paperwork errors are common issues faced when importing.

A business arrangement where two or more companies create a new company or entity to pursue shared business objectives.

A situation where a country imports more goods and services than it exports.

A measure of income inequality within a population, ranging from 0 (perfect equality) to 100 (maximal inequality).

The increasing interconnectedness and interdependence of countries through the exchange of goods, services, and information.

Yearly value of all finished goods and services produced within a country's borders.

The only market type that focuses on consumer and competitor needs.

Legislation focused on safety and health issues.

Ratio of filled orders to total orders.

Key Performance Indicators for environmental sustainability.

Difference between customer expectations and company perception.

A deed, performance, or effort that can't be physically possessed.

An order completed perfectly, with no issues.

The difference between a company's promised service quality and the actual service delivered to customers.

The longer it takes to fix a service problem, the more frustrated customers become.

A society's tolerance for inequality in power distribution.

Collaborative partnership between independent companies without creating a joint ownership structure.

Performance measurement tools that use simple checkmarks to assess performance across various categories.

Performance measurement tools that include a variety of performance categories and assign different weights to each category based on its importance.

Tariffs are primarily implemented to protect domestic businesses from foreign competition, similar to a fence protecting a garden.

Accurate and complete paperwork is crucial for importing goods, as errors lead to delays and costly corrections.

A complete ban on trade with another country, usually due to political or economic reasons, like closing a border.

International trade terms defining responsibilities and costs between buyers and sellers, indicating who handles what during shipping.

A range of acceptable time for goods to arrive, between a minimum and desired expectation.

A company that primarily focuses on providing services rather than tangible products.

The difference between promised service and actual customer experience, leading to potential dissatisfaction.

A densely populated area requires more resources like money, stores, and services to accommodate its residents.

Universal solutions apply to everyone, but their implementation varies depending on location and specific circumstances.

The cost of labor depends on factors like productivity, skill level, and the cost of living in a particular location.

GDP measures the total value of all goods and services produced within a country's borders in a year.

A free market prioritizes the needs of consumers and competitors.

OSHA (Occupational Safety and Health Administration) focuses on workplace safety and health regulations.

Accurate, complete, and timely data are crucial for effective decision-making.

The main reason for implementing tariffs is to protect domestic businesses from foreign competition.

The difference between customer expectations and a company's understanding of those expectations.

Services cannot be touched, tasted, or seen.

Services are often varied and different, influenced by factors like technology, training, and automation.

Services cannot be stored or saved for later use.

The yearly value of all finished goods and services produced within a country's borders.

A market structure where consumer needs and competitor actions are primary concerns.

OSHA ensures workplace safety and health regulations are followed.

Accurate, complete, and timely data are crucial for good decision-making.

Key Performance Indicators measure progress towards goals, with a starting point, target achievement, and timeframe.

No, measuring is vital for effective supply chain management.