International Trade and Foreign Trade Zones

Designated areas where goods can be imported, processed, and re-exported without paying customs duties immediately.

A tax levied on imported goods.

Taxes imposed on imported goods to protect domestic industries.

Government rules and procedures that can create difficulties for importing businesses.

A business arrangement where two or more companies from different countries work together to create a new company.

When a country imports more goods than it exports.

The growing interconnectedness and interdependence of countries through the exchange of goods, services, information, and ideas.

A measure of income inequality within a country, ranging from 0 to 100. Zero means equal distribution.

The difference between a company's service standards and the actual service provided to customers.

The time it takes to fix a problem with a service.

Basic facilities and services needed for a community to function.

The willingness of a society to accept unequal power distributions.

A collaborative relationship between independent companies without forming a partnership.

Yearly value of all finished goods and services produced within a country's borders.

Market where consumer and competitor needs are prioritized.

Legislation regarding safety and health issues.

Ratio of orders filled to total orders.

Order execution with no errors.

Key performance indicators for measuring a company's commitment to sustainability.

Difference between customer expectations and company perception of those expectations.

A deed, performance, or effort that cannot be physically possessed.

A geographical region with a high concentration of people, businesses, and infrastructure. This leads to higher demand for resources like money, stores, and services.

A concept or solution that can be applied to everyone, but may require adjustments based on individual needs and circumstances.

The efficiency of a worker or process in producing goods or services.

A tax imposed on imported goods to protect local businesses.

When a country imports more goods than it exports.

A measure of income inequality within a country, ranging from 0 to 100. Zero means equal distribution, 100 means one person holds all the income.

Prohibition of trade with another country.

The allowed range of time for arrival, from the minimum acceptable to the desired expectation.

Services are intangible, inseparable, heterogeneous, and perishable.

Two or more international companies working together to create a new company.

A service dominant company focuses primarily on providing services (like a doctor's office), while a product dominant company focuses mainly on selling tangible goods.

The difference between a company's promised service standards and the actual service delivered to customers.

The longer it takes to resolve a service failure, the more frustrated and dissatisfied the customers will become.

A market where companies primarily consider the needs of consumers and competitors in their decision-making processes.