International Marketing Overview

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Questions and Answers

In international business, marketing is concerned with?

  • Interacting with global business leaders
  • Disseminating the organizational culture of a firm across global subsidiaries
  • Identifying, measuring, and pursuing customer needs and market opportunities abroad (correct)
  • Maintaining a steady flow of product-based innovations

What is the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges across national boundaries that satisfy individual and organizational objectives?

International marketing

While deciding on market segmentation and product diversification, Svendsen Sport considers all of the following factors except?

  • The type of water (fresh, saline, shallow, deep, stagnant, etc.)
  • Season
  • Availability of self-service in its company-owned stores (correct)
  • The fish species and size

International marketing differs from domestic marketing in that?

<p>Environmental variations require applying principles differently. (B)</p> Signup and view all the answers

In comparing international and domestic marketing, it is best to state that?

<p>Similar principles are at work. (D)</p> Signup and view all the answers

___is the process of dividing the firm's total customer base into homogeneous clusters in a way that allows management to formulate unique marketing strategies for each group.

<p>Market segmentation</p> Signup and view all the answers

When selling a commodity for which there is little possibility of product differentiation, a company would likely use which of the following orientations internationally?

<p>Production orientation (B)</p> Signup and view all the answers

Companies using a sales orientation find their greatest ability to sell the same product in more than one country when?

<p>Consumer characteristics are similar. (D)</p> Signup and view all the answers

Which of the following would be an example of a customer orientation in international marketing?

<p>An automobile parts manufacturer makes some components to the specifications of a foreign company. (B)</p> Signup and view all the answers

Jen Homes adapts its marketing to foreign differences by making minor changes to bathrooms and outdoor patios. However, Jen Homes uses the same floor plans and exterior attributes in all countries to gain economies of standardization. Jen Homes most likely follows a ____.

<p>Sales orientation (C)</p> Signup and view all the answers

Which of the following BEST describes a company that follows a social marketing orientation?

<p>It considers political and safety dimensions of its products. (B)</p> Signup and view all the answers

___is the most common way of identifying market segments within a country.

<p>Demographics</p> Signup and view all the answers

Which of the following is most likely to occur when a firm segments markets by country?

<p>Overlooking similarities between different countries. (D)</p> Signup and view all the answers

What is the most likely reason that sales to a mass market would be necessary for a company selling internationally?

<p>Gaining economies in production and distribution. (C)</p> Signup and view all the answers

When a company identifies a market segment on a global basis, such as a segment based on income, it will likely___

<p>Find that a niche market in one country may be a mass market in another. (A)</p> Signup and view all the answers

Which of the following is NOT one of the three personality traits that specifically affect international marketing?

<p>Globalism (B)</p> Signup and view all the answers

Consumer ethnocentrism, which refers to a preference for local over global, such as seeking out local alternatives when buying products and services.

<p>True (A)</p> Signup and view all the answers

Cosmopolitanism, which refers to the importance of acquiring possessions as a means of self-satisfaction and happiness, as well as for the appearance of success.

<p>False (B)</p> Signup and view all the answers

International marketing is unlike domestic marketing because the basic principles are completely different.

<p>False (B)</p> Signup and view all the answers

The marketing approach a company takes internationally should be compatible with its overall aims and strategies.

<p>True (A)</p> Signup and view all the answers

Companies sell many undifferentiated commodities primarily on the basis of price because of universal demand.

<p>True (A)</p> Signup and view all the answers

A company may aim a product at a small share of its domestic market and then find many consumers abroad who will also buy it.

<p>False (B)</p> Signup and view all the answers

In a sales orientation, a company sells abroad what it sells domestically by assuming that consumers are sufficiently similar.

<p>True (A)</p> Signup and view all the answers

In a production orientation, a company focuses on efficiency and product quality when selling abroad.

<p>True (A)</p> Signup and view all the answers

Companies with social marketing orientations pay close attention to the potential environmental, health, social, and work-related problems that may arise when selling or making their products.

<p>True (A)</p> Signup and view all the answers

Passive exports involve the filling of unsolicited orders from abroad.

<p>True (A)</p> Signup and view all the answers

A company that adapts its marketing to foreign differences without deviating very much from its experience is following a customer orientation.

<p>False (B)</p> Signup and view all the answers

Under a strategic marketing orientation, a company considers potential environmental, health, social, and work-related problems from the sale of its products abroad.

<p>False (B)</p> Signup and view all the answers

The most common way of identifying market segments is through demographics.

<p>True (A)</p> Signup and view all the answers

A company may hold one or more elements of its marketing functions—prices, promotion, branding, and distribution—constant while altering the others.

<p>True (A)</p> Signup and view all the answers

Flashcards

What is International Marketing?

The process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges across national boundaries that satisfy individual and organizational objectives.

What is Market Segmentation?

The process of dividing the firm's total customer base into homogeneous clusters in a way that allows management to formulate unique marketing strategies for each group.

What is a Sales Orientation?

A company tries to sell abroad what it can sell domestically on the assumption that consumers are sufficiently similar globally.

What is a Customer Orientation?

Management usually is guided by answers to questions such as "What can the company sell in Country A?"

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What is a Strategic Marketing Orientation?

Most companies committed to continual, rather than sporadic, foreign sales adopt a strategy that combines production, sales, and consumer orientations. Instead of merely trying to sell a domestic product abroad, the company adjusts this product to foreign needs.

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What is a Social Marketing Orientation?

Companies with social marketing orientations realize that successful international marketing requires serious consideration of potential environmental, health, social, and work-related problems that may arise when selling or making their products abroad.

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What are Passive Exports?

The filling of unsolicited orders from abroad.

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What is a Customer Orientation in international marketing?

A company adapts its marketing to foreign differences without deviating very much from its experience.

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How do Legal Requirements impact product alterations?

Explicit legal requirements are the most obvious reasons for altering products for foreign markets.

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How do Cultural Differences impact product alterations?

Marketing managers find it difficult to determine in advance whether consumers in foreign markets will accept new or different products because of differences in consumer cultures.

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How do Economic Differences impact product alterations?

If foreign consumers lack sufficient income, they may not be able to buy the product the MNE sells domestically. The company therefore may have to design a cheaper model.

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What is Consumer Ethnocentrism?

Refers to a preference for local over global, such as seeking out local alternatives when buying products and services

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What is the Gray Market?

The practice of selling goods through unofficial distributors, often at lower prices than authorized retailers.

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What is a Pull Strategy?

A promotional strategy designed to create buyer demand that will encourage channel members to stock a company's product.

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What is a Push Strategy?

A promotional strategy that relies on direct-selling techniques to push the product through distribution channels.

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When is a Push Strategy preferred?

A push strategy for international sales is most likely preferable to a pull strategy when the price of the product is high relative to incomes.

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What is Globally Standardized Advertising?

A program that is similar from market to market rather than one that is identical in each.

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What is Gap Analysis?

A method for estimating a company's potential sales by identifying reasons for not serving markets adequately.

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What is the Income Gap?

The disparity in incomes between developed and developing countries.

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What is a Brand Name's function?

A brand name can function as a form of intellectual property.

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When is a Brand's Promise more important?

The importance of using a brand to convey the perception of whether a firm will deliver what it promises is more critical in countries with strong cultural characteristics of uncertainty avoidance.

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What is a Challenge of International Distribution?

Each country has its own distribution system, making standardization of distribution difficult.

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When is Direct Distribution preferred?

When the company deals with global customers, especially the business-to-business market, sales may go directly to the global customer.

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What is Adaptation in International Marketing?

A company adapts its marketing program elements, e.g., prices, promotion, branding, and distribution, to the different requirements of the global markets in which it sells.

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What is Standardization in International Marketing?

A company makes its marketing program elements uniform, targeting an entire region with similar products.

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How can global market segmentation work?

When a company identifies a market segment on a global basis, such as a segment based on income, it will likely find that a niche market in one country may be a mass market in another.

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How significant are superfluous products?

The amount spent on so-called superfluous products is insignificant.

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What's a barrier to studying developing country diseases?

By being located almost entirely in developed countries, pharmaceutical companies lack access to locations where they can study diseases such as malaria and sleeping sickness.

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Study Notes

International Marketing

  • International marketing involves disseminating a firm's organizational culture across subsidiaries, identifying and pursuing customer needs and market opportunities abroad.
  • It involves planning and executing the conception, pricing, promotion, and distribution of goods and services across national boundaries to meet individual and organizational objectives.
  • In international marketing, similar principles but different implementations of the principles are needed (regarding different environmental variations).

Market Segmentation

  • Key factors considered for market segmentation include the type of water (fresh, saline, shallow, deep, stagnant), season, and fish species and size.
  • A company might prioritize the availability of self-service stores, but that was not a factor in one example for market segmentation.

International vs. Domestic Marketing

  • International marketing differs from domestic marketing by the need to adjust to environmental variations (and application of different principles).
  • In comparing the two types of marketing, similar principles underly the application.

Customer Orientation

  • A customer-oriented approach in international marketing focuses on gaining goodwill by considering the potential environmental, health, social, and work-related problems.
  • Example of a customer orientation: a company making its product components for a foreign company to the foreign country's specifications

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