International Business Project Management Unit 6

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Questions and Answers

What type of communication primarily allows recipients to access content at their discretion?

  • Informal communication
  • Push communication
  • Pull communication (correct)
  • Written communication

Which type of coordination involves communication that is both formal and upward?

  • Internal coordination (correct)
  • Downward coordination
  • External coordination
  • Informal coordination

Which of the following is NOT a factor affecting the choice of communication technology?

  • Ease of use
  • Availability and reliability of technology
  • Urgency of the need for information
  • Budget constraints of the project (correct)

What is a common method used for information exchange in project management?

<p>Meetings (B)</p> Signup and view all the answers

Which of the following types of communication is considered formal?

<p>Written documents (A)</p> Signup and view all the answers

What characteristic should communication technologies possess to ensure effectiveness?

<p>Easy to use (D)</p> Signup and view all the answers

Which aspect is crucial for the communication methods during different phases of a project?

<p>Frequency and format (C)</p> Signup and view all the answers

Which of the following best describes informal communication?

<p>Unplanned and spontaneous (A)</p> Signup and view all the answers

What leadership style emphasizes empathy and focuses on team needs?

<p>Servant leaders (B)</p> Signup and view all the answers

Which leadership style is characterized by minimal supervision and high delegation?

<p>Delegating leaders (D)</p> Signup and view all the answers

What is a common misapplication of autocratic leadership?

<p>Using it for every project phase (C)</p> Signup and view all the answers

Which leadership style is often associated with a lack of structure and can lead to chaos?

<p>Laissez Faire leaders (A)</p> Signup and view all the answers

What conflict management technique involves postponing the issue?

<p>Withdraw/Avoid (A)</p> Signup and view all the answers

Which leadership style is particularly important at the beginning of a project?

<p>Directing (C)</p> Signup and view all the answers

What is a potential benefit of successful conflict management?

<p>Enhanced productivity (D)</p> Signup and view all the answers

Which leadership style requires confrontational skills to address issues directly?

<p>Assertive leaders (B)</p> Signup and view all the answers

What is the primary purpose of a team charter?

<p>To establish the team's values and operating guidelines (C)</p> Signup and view all the answers

What does the resource breakdown structure represent?

<p>A hierarchical representation of physical and human resources (D)</p> Signup and view all the answers

How do resource calendars assist in project management?

<p>By showing availability of resources for utilization estimation (C)</p> Signup and view all the answers

Which of the following is a benefit of establishing clear guidelines in a team charter?

<p>It decreases misunderstandings and increases productivity (C)</p> Signup and view all the answers

What is one function of resource allocation within a project?

<p>To estimate resources required at specific times (B)</p> Signup and view all the answers

Which category does NOT typically fall under the resource breakdown structure?

<p>Social media outreach (D)</p> Signup and view all the answers

What does setting up resource calendars help project managers understand?

<p>The timelines for both physical and human resources (A)</p> Signup and view all the answers

In what way do team charters contribute to project success?

<p>By fostering commitment to shared values and guidelines (B)</p> Signup and view all the answers

What is a primary difference between leadership and management in the context of international project management?

<p>Leadership involves guiding others through debate, whereas management is about decision-making. (C)</p> Signup and view all the answers

Which skill is emphasized as crucial for project managers in leading an international project?

<p>Team-building skills to integrate project efforts. (C)</p> Signup and view all the answers

What is a key aspect of structuring communications in international project management?

<p>Ensuring clarity and mutual understanding across cultural differences. (D)</p> Signup and view all the answers

What role does procurement management play in an international project?

<p>It includes sourcing and managing resources to meet project needs. (B)</p> Signup and view all the answers

Why is internal and external coordination important in international projects?

<p>It ensures alignment and collaboration across different project stakeholders. (A)</p> Signup and view all the answers

What is one of the main goals of leading an international project effectively?

<p>To ensure all team members are satisfied and engaged. (A)</p> Signup and view all the answers

What kind of tools might be important for managing communications in international projects?

<p>Communication technology that supports time zone differences. (D)</p> Signup and view all the answers

Which statement best describes the desired outcome of using leadership styles in project management?

<p>To encourage team autonomy and innovation. (B)</p> Signup and view all the answers

What type of contract is best suited for well-defined requirements with no expected changes?

<p>Firm fixed price contract (A)</p> Signup and view all the answers

Which contract type transfers most of the risk to the buyer?

<p>Cost-reimbursable contract (B)</p> Signup and view all the answers

What is a defining feature of time & materials contracts?

<p>Flexibility in the number of units while keeping unit costs fixed (D)</p> Signup and view all the answers

Which contract type offers a performance-based incentive to the seller?

<p>Fixed price incentive fee contracts (B)</p> Signup and view all the answers

What can potentially happen under a firm fixed price contract if the product is not well defined?

<p>Both parties are at risk. (B)</p> Signup and view all the answers

Which of the following contracts allows for adjustments due to changing conditions like inflation?

<p>Fixed price with economic price adjustments (D)</p> Signup and view all the answers

In which scenario is a cost-reimbursable contract most appropriate?

<p>When the work is likely to evolve or change (D)</p> Signup and view all the answers

What is a characteristic of a fixed price incentive fee contract?

<p>The seller can be rewarded for performance. (B)</p> Signup and view all the answers

What type of contract reimburses the seller for all allowable costs and includes a fixed fee based on initial estimated project costs?

<p>Cost plus fixed fee (CPFF) (D)</p> Signup and view all the answers

In a cost-plus incentive fee (CPIF) contract, what happens if final costs are higher than originally estimated?

<p>The buyer and seller share costs of variances. (B)</p> Signup and view all the answers

Which contract type bases most of the seller's fee on subjective performance criteria determined by the buyer?

<p>Cost plus award fee (CPAF) (A)</p> Signup and view all the answers

What differentiates cost reimbursable contracts from fixed-price contracts in terms of risk?

<p>They incur high seller's risk. (C)</p> Signup and view all the answers

Which of the following contract types does NOT exist in cost reimbursable contracts?

<p>Fixed Price Firm (FPF) (C)</p> Signup and view all the answers

What is typically the basis for determining the fee amount in a Cost plus award fee (CPAF) contract?

<p>Subjective evaluation of performance (D)</p> Signup and view all the answers

Which type of cost reimbursable contract mainly limits risk to service losses rather than materials?

<p>Cost plus fixed fee (CPFF) (C)</p> Signup and view all the answers

What can potentially increase the fee amount in a Cost plus incentive fee (CPIF) contract?

<p>Higher performance objectives achieved (A)</p> Signup and view all the answers

Flashcards

Leadership in international projects

The ability to influence the project team to achieve goals, high performance, and communicate the vision of the project.

Management in international projects

It focuses on directing a person to reach a specific point using established behaviors.

Team-building skills for international projects

A key skill for project managers to integrate efforts, create a satisfying work environment, and establish trust amongst team members.

What is project leadership?

The ability to influence a team to achieve project goals, high performance, and share a vision.

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Why are team-building skills important?

Project managers need to learn techniques to build cohesive teams that are engaged, satisfied, and trust each other.

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What are leadership activities?

They involve guiding a team from one point to another through debate and collaboration.

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What are management activities?

They involve directing a person on how to move from one point to another using expected behaviors.

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What are the benefits of team-building skills?

These help project managers create an environment where all members feel satisfied, engaged, and trust each other.

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Servant Leadership

Leaders focus on team needs, share authority, and encourage participation.

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Delegating Leadership

Team members have freedom to work independently with minimal supervision, while the manager monitors progress.

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Autocratic Leadership

Leader makes decisions alone, with little team input.

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Task-Oriented Leadership

Leader focuses on completing tasks and meeting deadlines.

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Directing Leadership

Leader directs team members on specific tasks, timings, and methods.

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Laissez Faire Leadership

Team operates with minimal leader involvement, which can lead to chaos and lack of direction.

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Assertive Leadership

Leader confidently addresses issues and establishes authority with respect.

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Conflict Management in International Projects

Managing conflicts effectively leads to increased productivity, better relationships, and improved decision-making.

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Project Manager Authority

The level of authority assigned to a project manager to utilize resources, make decisions, approve deliverables, and influence team members.

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Team Charter

A document outlining the team's shared values, agreements, and operational procedures. It's key to minimizing miscommunication and maximizing productivity.

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Resource Breakdown Structure (RBS)

A hierarchical breakdown of all resources needed for the project, categorized by type (labor, materials, software, facilities, etc.).

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Resource Calendars

A visual representation of resource availability showing working days, shifts, holidays, and resource utilization.

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Resource Allocation

The process of allocating the right resources to tasks at the right time.

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Project Influence

A project manager's ability to influence project outcomes by using authority and leadership.

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Project Deliverables Acceptance

A project manager's responsibility to authorize work completion and ensure quality standards are met.

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Downward Communication

Communication that goes from superiors to subordinates within a project team.

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Horizontal Communication

Communication that flows between members of the same level of authority within a project team.

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Upward Communication

Communication that travels upwards, from subordinates to superiors within a project team.

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Informal Communication

Information exchange in a project team that's not officially documented, like casual conversation.

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Formal Communication

Information exchange in a project team that's formally approved and documented, like written reports.

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Internal Communication

The process of using various methods and tools (letters, memos, reports, emails, etc.) to share information within the project team.

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External Communication

The flow of information between the project team and external stakeholders.

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Communication Technology

The use of technology for information exchange and collaboration in projects, for example, databases, websites, or social media.

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Fixed-Price Contract

A contract type where the buyer pays a fixed total price for a defined product, service, or result. This is best when requirements are clear and changes are minimal. The seller bears the risk of cost overruns.

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Cost-Reimbursable Contract

A contract where the buyer pays all the seller's actual legitimate costs, plus a fee for the seller's profit. It's used when the work is uncertain or constantly changing. The buyer takes on the financial risk.

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Time & Materials Contract

A hybrid contract that combines elements of fixed-price and cost-reimbursable. The unit price of labor or materials is set, but the total quantity is flexible. It balances risk between the buyer and seller.

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Firm Fixed Price (FFP)

A fixed-price contract where the price is established upfront and doesn't change, regardless of costs incurred by the seller. The seller is highly motivated to finish quickly and efficiently. However, it's risky if the work isn't well defined.

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Fixed Price Incentive Fee (FPIF)

A fixed-price contract with a price ceiling. The seller receives an incentive based on cost, schedule, or technical performance, but any cost exceeding the ceiling is borne by them. Both parties benefit

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Fixed Price with Economic Price Adjustments (FPEPA)

A fixed-price contract that allows for pre-defined adjustments to the price due to changes in external factors, such as inflation or currency fluctuations. It protects both parties from unexpected cost increases.

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Cost Plus Fixed Fee (CPFF)

The seller receives all allowable costs plus a fixed fee (typically a percentage of the initial project cost) that is predetermined and doesn't change unless the project scope changes.

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Cost Plus Incentive Fee (CPIF)

The seller is reimbursed for allowable costs and receives an incentive fee based on meeting performance objectives outlined in the contract. Both buyer and seller share cost variances based on a pre-negotiated formula (e.g., 80/20).

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Cost Plus Award Fee (CPAF)

The seller gets reimbursed for all legitimate costs, but the majority of their fee depends on achieving broad performance criteria defined in the contract. The buyer subjectively evaluates the seller's performance to determine the fee.

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Fixed Price (FP)

A contract type where the buyer pays a fixed price for the defined project scope. The seller bears the risk of cost overruns, but the buyer is guaranteed a fixed price.

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Time and Material (T&M)

The buyer pays for materials and labor used on the project, plus an hourly rate for the seller's time.

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Cost Reimbursable (CP)

This contract type involves the seller being reimbursed for their costs along with a predetermined fee structure. This type of contract can include a fixed fee (CPFF), an incentive fee (CPIF), or an award fee (CPAF).

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Buyer's Risk

The buyer carries a higher risk of cost overruns because they are responsible for reimbursing the seller for their costs.

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Seller's Risk

The seller carries a higher risk of earning less than expected because their potential revenue is tied to the actual project costs.

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Study Notes

International Business Project Management

  • This is a degree in International Relations, offered by the Faculty of Law, at the University of Alicante.

Unit 6: Organizing the international project

  • Leading an international project: involves guiding others to achieve a specific goal;

  • Management is associated with directing individuals towards goals via a pre-determined set of behaviors;

  • Leadership styles:

    • Servant: Empathetic, share power, focuses on team needs. (Preferred Scrum Master style)
    • Delegating: Trust the team to complete tasks with minimal supervision.
    • Autocratic: Makes decisions independently, with limited team input. (Use sparingly)
    • Task-Oriented: Focuses on deadlines and task completion.
    • Directing: Gives clear instructions about tasks, when and how to do them; often used at the start of a project.
    • Laissez-Faire: Minimal leader oversight; can lead to lack of direction.
    • Assertive: Addresses issues directly and confidently.

Unit 6: Organizing the international project

  • Conflict management:
    • Withdrawal/Avoid: Avoiding a conflict by postponing or ignoring it.
    • Smooth/Accommodate: Emphasizes areas of mutual agreement, and avoiding disagreements.
    • Compromise/Reconcile: A temporary solution. (Lose-Lose situation)
    • Force/Direct: Authoritative decision-making. (Win-Lose situation)
    • Collaborate/Problem solve: Cooperative approach leads to mutual commitment (Win-Win situation).

Unit 6: Organizing the international project

  • Motivation theories:
    • Maslow's Hierarchy of Needs a sequence of needs categorized from physiological, safety, social needs, esteem, to self-actualization. One level is not achievable unless the prior one has been met.
    • Herzberg's Two-Factor Theory: Factors affecting job satisfaction and dissatisfaction separately.
    • McGregor's XY Theory X: authoritarian, Y: collaborative approach.

Unit 6: Organizing the international project

  • Managing the project team:
    • Tuckman Ladder: A five-step model of team development (Forming, Storming, Norming, Performing, Adjourning).
    • Responsibility Assignment Matrix (RAM): A tool for establishing accountability among project members regarding project tasks.

Unit 6: Organizing the international project

  • Managing the Project team - Main Tools and Outputs:
    • Resource breakdown structure (RBS): Hierarchical representation of people and materials involved.
    • Resource calendars: shows working hours, weekends, and public holidays for project team members and materials.

Unit 6: Organizing the international project

  • Team Charter: Sets team values, agreements, operating guidelines. Helps decrease misunderstandings and increase productivity.

Unit 6: Organizing the international project

  • Procurement management and outsourcing:
    • Processes for purchasing goods and services outside the project team.
    • Key concepts:
      • The project manager is not always a procurement expert;
      • Legally binding contracts must abide by specific guidelines and authorization procedures usually through or in collaboration with the legal department.
      • A legally sound contract that states responsibilities clearly to avoid ambiguities;
      • Crucial specification of clear deliverables and outcomes avoiding ambiguities, and clearly specified legal jurisdictions within the contract (important for international contracts).

Procurement Management

  • Seller Selection Analysis - Criteria:
    • Least cost: Suitable for standard or routine purchases.
    • Qualifications only: Best suited for smaller projects.
    • Quality-based: Emphasizes technical solutions and costs.
    • Quality and cost-based: Crucial if there's high risk or uncertainty.
    • Sole source: Use only if the justification warrants the procurement without competition.
    • Fixed budget: The budget is the limiting constraint.

Unit 6: Organizing the international project

  • Contract Payment Types:
    • Fixed-price (lump-sum): One price regardless of project requirements.
    • Cost-reimbursable: Covers expenses plus payment or reward based on performance.
    • Time & Materials: Fixed price for labor hours/items ordered.

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