Podcast
Questions and Answers
What document serves as the 'constitution' of the Bernalillo County Fire and Rescue?
What document serves as the 'constitution' of the Bernalillo County Fire and Rescue?
What is the primary purpose of Standard Operating Guidelines (SOGs)?
What is the primary purpose of Standard Operating Guidelines (SOGs)?
What can result from failure to adhere to established P&Ps, SOGs, Directives, and memos?
What can result from failure to adhere to established P&Ps, SOGs, Directives, and memos?
Which communication method is specifically designed for addressing a specific subject or task?
Which communication method is specifically designed for addressing a specific subject or task?
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How are memorandums (memos) primarily used within the department?
How are memorandums (memos) primarily used within the department?
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What is essential for successful communication according to the department's standards?
What is essential for successful communication according to the department's standards?
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Which method is least likely to be used for disseminating urgent information within the department?
Which method is least likely to be used for disseminating urgent information within the department?
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In which format are emails typically sent?
In which format are emails typically sent?
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What is the primary purpose of Standard Operating Guidelines (SOG) within the department?
What is the primary purpose of Standard Operating Guidelines (SOG) within the department?
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How long do directives remain in effect after issuance?
How long do directives remain in effect after issuance?
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Which statement best describes the role of memorandums within the department?
Which statement best describes the role of memorandums within the department?
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What is the consequence of discussing information regarding a call or response without proper authorization?
What is the consequence of discussing information regarding a call or response without proper authorization?
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What action must personnel take regarding emails during their shift?
What action must personnel take regarding emails during their shift?
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Who is responsible for maintaining a log of memorandums in the department?
Who is responsible for maintaining a log of memorandums in the department?
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What is the authority behind the Policy & Procedures (P&Ps) in the department?
What is the authority behind the Policy & Procedures (P&Ps) in the department?
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How should orders be followed according to department guidelines?
How should orders be followed according to department guidelines?
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Study Notes
Internal Communications Policy
- The Bernalillo County Fire and Rescue (BCFR) utilizes various communication methods to efficiently disseminate information to members and staff.
- The policy emphasizes the importance of effective and appropriate communication through procedures, guidelines, and directives.
- All communications, including emails, are considered public record and must be conducted professionally.
Definitions
- Policy & Procedures (P&Ps): Serve as the department's "constitution”, outlining governing rules and regulations.
- Standard Operating Guidelines (SOGs): Define best practices based on the organizational model and plans.
- Directives: Written documents for specific information or tasks, addressing policies, conditions, or situations.
- Orders: Oral or written directions for specific information or tasks.
- Memorandums (Memos): Written communication distributed to all members, assigned personnel, or specific groups.
- Emails: Electronic communication for conveying information to individuals or groups.
Responsibilities:
- The BCFR is responsible for providing access to current information and maintaining its accuracy.
- All personnel are responsible for using effective communication methods, recognizing the sender, message, and receiver for successful understanding.
- Failure to comply with established P&Ps, SOGs, Directives, and memos may result in disciplinary action.
Means of Communication:
- Policy & Procedures (P&Ps): Published in a standard format with the authority of the Fire Chief, they remain in effect until amended or rescinded.
- Standard Operating Guidelines (SOGs): Published with the authority of the Fire Chief, they define the best practices for applicable circumstances and remain in effect until amended or rescinded.
- Directives: Issued by the Fire Chief and supersede any current P&P or SOG , taking effect immediately. They are evaluated and included in applicable policies when revised or rescinded, and may be used to create a P&P or SOG if none exists. Directives expire one year after issuance.
- Orders: Given verbally or in writing to accomplish tasks according to P&P 200-003 Obedience to Orders.
- Memorandums: Used for providing information to the department. These documents must be approved for distribution by the Fire Chief or Deputy Fire Chief and are maintained and assigned a number by the Chief’s Administrative Officer.
- Emails: Governed by the Bernalillo County Email Use Policy, emails may include notifications of changes, updates, and general departmental information. All personnel must check their emails at the beginning of each shift and officers must do so throughout the shift. Department-wide emails are drafted by members and routed through the chain of command for approval and distribution by the Chief or their designee.
Answering the Station Telephone:
- Employees should not discuss information regarding a call or response without authorization.
Review/Revision:
- The last review and revision of the policy occurred in June 2023.
- Some notable updates include: referring to the department as BCFR and replacing "Target Solutions" with "Vector Solutions".
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Description
This quiz covers the Internal Communications Policy utilized by the Bernalillo County Fire and Rescue. It outlines the methods of communication, the importance of professionalism, and definitions of key terms such as policies, procedures, guidelines, and directives. Participants will gain insights into effective communication practices within the organization.
