Department Staff Meeting Procedures
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Questions and Answers

Who is responsible for taking the meeting minutes and disseminating to all members?

  • An admin staff (correct)
  • The Department Manager
  • The Section Manager
  • An assigned instructor

    • When are regular meetings held?

  • Quarterly on the last month of each quarter (correct)
  • Bi-annually on the first month of each half-year
  • Monthly on the last week
  • Annually on the last month of the year

    • Who is responsible for preparing the agenda for the meeting?

  • Section Manager (correct)
  • Admin staff
  • Department Manager
  • An assigned instructor

    • Where are the meeting minutes documented, approved, and filed?

    <p>In the MST Share file</p> Signup and view all the answers

    What must the minutes of the meeting (MOM) contain?

    <p>Meeting reference number, Chairman name, Attendees’ names, Meeting objectives, Follow-up items &amp; action required, Target dates</p> Signup and view all the answers

    How should customer complaints and recommendations be handled?

    <p>Directed to Manager Audit &amp; Quality Assurance through MST department manager by email</p> Signup and view all the answers

    Where should the minutes of the meeting (MOM) be sent for approval?

    <p>To the Manager</p> Signup and view all the answers

    How should meetings be conducted in terms of language?

    <p>In the language understood by all attendees</p> Signup and view all the answers

    What is one of the responsibilities of the chairman or his delegate after a meeting?

    <p>Assign staff for the follow-up action agreed in the meeting</p> Signup and view all the answers

    How should customer requirements be handled?

    <p>Determined and met</p> Signup and view all the answers

    What is one of the purposes of enhancing customer satisfaction according to the text?

    <p>To identify customer requirements and prepare for training need analysis</p> Signup and view all the answers

    Where should information obtained through complaints-handling process be directed?

    <p>Manager Audit &amp; Quality Assurance through MST department manager by email</p> Signup and view all the answers

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