12 Questions
Who is responsible for taking the meeting minutes and disseminating to all members?
An admin staff
When are regular meetings held?
Quarterly on the last month of each quarter
Who is responsible for preparing the agenda for the meeting?
Section Manager
Where are the meeting minutes documented, approved, and filed?
In the MST Share file
What must the minutes of the meeting (MOM) contain?
Meeting reference number, Chairman name, Attendees’ names, Meeting objectives, Follow-up items & action required, Target dates
How should customer complaints and recommendations be handled?
Directed to Manager Audit & Quality Assurance through MST department manager by email
Where should the minutes of the meeting (MOM) be sent for approval?
To the Manager
How should meetings be conducted in terms of language?
In the language understood by all attendees
What is one of the responsibilities of the chairman or his delegate after a meeting?
Assign staff for the follow-up action agreed in the meeting
How should customer requirements be handled?
Determined and met
What is one of the purposes of enhancing customer satisfaction according to the text?
To identify customer requirements and prepare for training need analysis
Where should information obtained through complaints-handling process be directed?
Manager Audit & Quality Assurance through MST department manager by email
Learn about the procedures for internal meetings conducted by the General MST department Manager with department Instructors and staff. Understand the cycle, time, chairman, members, and secretarial support for these meetings.
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