Podcast
Questions and Answers
Who is responsible for taking the meeting minutes and disseminating to all members?
Who is responsible for taking the meeting minutes and disseminating to all members?
- An admin staff (correct)
- The Department Manager
- The Section Manager
- An assigned instructor
When are regular meetings held?
When are regular meetings held?
- Quarterly on the last month of each quarter (correct)
- Bi-annually on the first month of each half-year
- Monthly on the last week
- Annually on the last month of the year
Who is responsible for preparing the agenda for the meeting?
Who is responsible for preparing the agenda for the meeting?
- Section Manager (correct)
- Admin staff
- Department Manager
- An assigned instructor
Where are the meeting minutes documented, approved, and filed?
Where are the meeting minutes documented, approved, and filed?
What must the minutes of the meeting (MOM) contain?
What must the minutes of the meeting (MOM) contain?
How should customer complaints and recommendations be handled?
How should customer complaints and recommendations be handled?
Where should the minutes of the meeting (MOM) be sent for approval?
Where should the minutes of the meeting (MOM) be sent for approval?
How should meetings be conducted in terms of language?
How should meetings be conducted in terms of language?
What is one of the responsibilities of the chairman or his delegate after a meeting?
What is one of the responsibilities of the chairman or his delegate after a meeting?
How should customer requirements be handled?
How should customer requirements be handled?
What is one of the purposes of enhancing customer satisfaction according to the text?
What is one of the purposes of enhancing customer satisfaction according to the text?
Where should information obtained through complaints-handling process be directed?
Where should information obtained through complaints-handling process be directed?
