Insurance Products and Financial Services Competition
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Questions and Answers

Besides pure risk products, what type of products sold by insurance companies face competition from other financial service companies?

Savings and guarantee return products face competition from other financial service companies.

What tax advantage do high net worth individuals experience with insurance policies?

They are taxed at the Individual Policyholder Fund rate, which is often lower than their marginal rate.

What does XSE stand for and how does an XSE position benefit some insurance companies?

XSE stands for Excess E. An excess position due to low reserves enables the companies to provide tax-free investment income on savings products.

What is a key tax benefit of a Retirement Annuity (RA) besides tax-free retirement savings?

<p>RA premiums are tax-deductible up to a certain level.</p> Signup and view all the answers

Why do insurance products typically have higher expense loadings than similar products from other companies?

<p>Insurance companies need to hold regulatory reserves, capital, pay for training and regulation of the sales force, and meet additional regulatory requirements.</p> Signup and view all the answers

What is one way that reduced flexibility is reflected in life insurance savings?

<p>Reduced flexibility is reflected in the ability to adjust premiums and benefit withdrawals without incurring penalties.</p> Signup and view all the answers

Why does allocating commission and acquisition expenses upfront reduce policy value for early terminations?

<p>Because the majority of these costs are paid up front, but the value of the policy is only realised over time.</p> Signup and view all the answers

What are two methods insurance companies use to promote the sale of savings products?

<p>Packaging the product with a risk product, and offering products with with-profits or smooth bonus features.</p> Signup and view all the answers

What is a key consideration when determining the distribution method of insurance products in South Africa?

<p>The target market's income level and location (rural vs. urban) are key determinants of the distribution method.</p> Signup and view all the answers

What type of products are typically sold in rural areas with limited infrastructure, and why?

<p>Simpler risk products are typically sold in rural areas because these areas usually have a large volume of potential customers but lower incomes.</p> Signup and view all the answers

How does the sale of complex insurance products differ from the sale of simpler products?

<p>More complex products are sold through brokers and company branches, whereas simpler, lower cost products are sold through partnerships with banks or retailers.</p> Signup and view all the answers

What is the main goal of the legislation relating to micro-insurance?

<p>The main goal is to increase the supply of low-cost insurance, promoting financial inclusion while protecting low-income policyholders.</p> Signup and view all the answers

What are the benefits for insurers created by micro-insurance legislation?

<p>The legislation creates opportunities for new insurers to enter the market and for existing insurers to produce lower-cost risk products due to simplified governance and capital requirements.</p> Signup and view all the answers

What is the role of the Prudential Authority (PA) in micro-insurance?

<p>The PA sets the financial soundness, governance, and operational requirements for micro-insurance businesses.</p> Signup and view all the answers

What is the effect of strong competition in the life insurance industry on product design?

<p>Strong competition requires product propositions to be appealing and appropriate for the market.</p> Signup and view all the answers

What is a potential consequence of a large proportion of South Africans having limited financial services access?

<p>This lack of access creates new markets as banks and insurance companies enter previously underserved areas.</p> Signup and view all the answers

Why have with-profits and smooth bonus products become less popular with policyholders?

<p>They have become less popular due to a lack of transparency in the returns received.</p> Signup and view all the answers

List three examples of non-life savings options.

<p>Unit trusts, fixed term deposits, and exchange traded funds are all examples of non-life savings options.</p> Signup and view all the answers

What is the importance of operational risk management for a life insurance company?

<p>It is important because operational risk assessments are included in the SCR calculation, and it is part of the risk management system required for insurers.</p> Signup and view all the answers

What is a primary reason why some South African mutual life insurers chose to demutualise in the 1990s?

<p>They were unable to profitably write new business or raise enough capital.</p> Signup and view all the answers

Give two examples of operational risks that a life insurance company might face.

<p>Product mis-selling and administrative errors are examples of operational risks.</p> Signup and view all the answers

What might be the impact of poor standards of policy service on a life insurance company?

<p>Poor service could lead to reducing new business, high levels of complaints, and regulatory fines.</p> Signup and view all the answers

According to the Insurance Act, what is required for a demutualisation to proceed?

<p>Court approval is required.</p> Signup and view all the answers

Who appoints an independent actuary when a demutualization application is made?

<p>The PA (Prudential Authority).</p> Signup and view all the answers

When a life insurer outsources activities, who remains responsible to the customers for the service provided?

<p>The life insurer is still responsible to its customers for the service provided.</p> Signup and view all the answers

What does the term 'securitization' refer to in the context of life insurance companies?

<p>Securitisation refers to the sale of future profits expected on in-force business.</p> Signup and view all the answers

What document provides guidance for an independent actuary advising on demutualisation?

<p>Actuarial Practice Note (APN) 108.</p> Signup and view all the answers

What is the main benefit of a cell captive insurer for a company?

<p>It allows companies to participate in insurance business without their own license.</p> Signup and view all the answers

How can life insurers raise capital besides issuing shares?

<p>Life insurers can raise capital by issuing debt instruments such as bonds.</p> Signup and view all the answers

In a cell captive, what type of business is transacted when the cell owner and the policyholder are the same?

<p>First party cell business.</p> Signup and view all the answers

What is 'promoter cell business' in the context of cell captive insurance?

<p>It is insurance business written directly on the cell captive insurer's license, but not ring-fenced in a cell structure.</p> Signup and view all the answers

How are the financials of each cell within a cell captive insurer typically managed?

<p>Each cell operates as an individual company, with income and expenses ring-fenced from other cells.</p> Signup and view all the answers

From a regulatory perspective, when might the divisions between cells within a cell captive insurer be ignored?

<p>The divisions would be ignored if the solvency position of the licensed insurance entity was ever threatened.</p> Signup and view all the answers

Who is ultimately responsible for appropriate governance and compliance across all cells within a cell captive insurer?

<p>The licensed insurance entity is ultimately responsible.</p> Signup and view all the answers

Name two typical owners of 1st Party Cells.

<p>Large corporates looking to self-insure and pension funds or employers are the typical owners of 1st Party Cells.</p> Signup and view all the answers

What is the role of underwriting managers as a 3rd party cell owner?

<p>Underwriting managers design, price, and administer products but cannot sell them directly.</p> Signup and view all the answers

How do cell owners typically receive profits from the insurance business placed within a cell captive insurer?

<p>Profits are paid to the cell owner as dividend payments.</p> Signup and view all the answers

List two minimum services that a cell captive insurer provides to a cell owner.

<p>The cell captive insurer provides compliance oversight and accounting and regulatory reporting services.</p> Signup and view all the answers

Besides the minimum services, name two additional specialized services cell captive insurers may provide.

<p>Cell captive insurers may provide start-up assistance, pricing, underwriting, claims management, reinsurance and investment management services.</p> Signup and view all the answers

Where does the capital to support the business of a cell captive insurer typically come from?

<p>Capital is provided by the cell owners' shareholding and can be supplemented by the cell captive insurer (for a fee).</p> Signup and view all the answers

What type of business model do cell captive insurers typically operate under?

<p>Cell captive insurers typically operate under an outsourced business model.</p> Signup and view all the answers

What are the main types of agreements that govern the functions of cell captive insurers?

<p>The functions of cell captive insurers are governed by binder agreements, outsourcing agreements, and intermediary services agreements.</p> Signup and view all the answers

Why is there increasing regulatory scrutiny of cell captive insurer arrangements?

<p>There is increasing scrutiny because of concerns that remuneration structures could lead to conflicts of interest and unfair outcomes for customers.</p> Signup and view all the answers

How were cell captive insurers regulated before the implementation of FSCA Conduct Standard 2 of 2022?

<p>Cell captive insurers were regulated the same as other insurers, with some additional reporting requirements.</p> Signup and view all the answers

What were the main concerns raised in the 2013 FSB discussion paper regarding cell captive insurers?

<p>The paper raised concerns about the structure of cell captive insurers, third-party cell ownership, and responsibilities related to governance, risk management, and market conduct.</p> Signup and view all the answers

What is the primary purpose of FSCA Conduct Standard 2 of 2022 (INS)?

<p>This standard sets out requirements for cell captive insurers to mitigate conduct-of-business risks in third-party cell arrangements.</p> Signup and view all the answers

According to the FSB's 2013 review, what risks do policyholders face specific to cell captive arrangements?

<p>Policyholders face risks related to fair conduct of business, and conflicts of interest due to the profit-share motive.</p> Signup and view all the answers

What potential conflict of interest is inherent in certain cell captive arrangements?

<p>The profit share motive can create a conflict of interest, potentially leading to unfair outcomes for customers.</p> Signup and view all the answers

Flashcards

Micro-insurance

An approach to insurance that focuses on providing affordable and simple insurance products tailored to low-income individuals and communities.

Competition in Life Insurance

The insurance industry is highly competitive, forcing companies to develop attractive and unique product offerings to gain customer interest.

Micro-insurance Legislation

Legal guidelines specifically for micro-insurance companies, aimed at simplifying their operations and reducing regulatory burdens.

Financial Inclusion

The ability of individuals and households to access and utilize financial services like insurance, savings, and credit.

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Simple Risk Products

Products like life insurance, designed for specific needs of low-income households, often simpler to understand and more affordable.

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Distribution Methods

The process of reaching potential customers with insurance products, including channels like partnerships with banks, retailers, and brokers.

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Target Market

Focusing on a specific group of potential customers with similar needs, income levels, and preferences for insurance products.

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Market Research

The study and analysis of a target market to understand its characteristics, needs, and potential for insurance products.

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Competition in the Savings Market

Insurance companies face competition from other financial institutions for savings and investment products, like unit trusts and capital guarantee products.

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Tax Advantages of Insurance Products

Insurance products offer tax benefits, including lower tax rates on investments, tax-free income, and tax-deductible retirement savings.

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Higher Expense Loadings for Insurance Companies

Insurance companies need to cover extra costs due to regulations, reserves, and sales force requirements.

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Reduced Flexibility of Life Insurance Savings Products

Life insurance savings products are less flexible than alternatives, with restrictions on premium adjustments and benefit withdrawals.

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Sales Promotion Strategies for Savings Products

Insurance companies may package savings products with risk products or offer products with bonuses to make them more appealing.

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Competitive Strategies for Financial Institutions

Financial institutions compete for customers by providing various products, targeting specific groups, and utilizing effective marketing strategies.

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Improved Access and Information on Financial Products

The internet has increased access and information about financial products, empowering customers to make more informed decisions.

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Targeting Customers and Distributors

Financial institutions aim to reach customers and distributors effectively through targeted marketing and communication channels.

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Demutualisation

A process where mutual life insurance companies transition to being publicly traded companies.

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Cell Captive Insurer

A type of insurance company where various companies can 'rent' out space to conduct insurance business without needing their own license.

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First Party Cell Business

The cell owner (renting space in the cell captive) is also the policyholder of the insurance.

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Third Party Cell Business

The cell owner (renting space in the cell captive) isn't the policyholder. Different companies are involved.

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Promoter Cell Business

Insurance business written directly by the cell captive insurer and not separated by cells.

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Reinsurance in Promoter Cell

A reinsurance arrangement where the cell owner transfers some underwriting risk to the promoter cell.

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Independent Cell Operation

Each cell operates independently, with income and outgo ring-fenced from other cells.

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Capital by Cell Owners

Cell owners typically provide capital for their own cell business.

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With-profits and smooth bonus products

Products that offer policyholders returns with lower volatility than the equity market, often with profits from various business lines.

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Unit trusts

Non-life saving options that invest in a range of assets, with each unit representing a portion of the underlying portfolio.

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Fixed term and call deposits

Fixed term deposits offer a guaranteed interest rate for a specific period.

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Cell

A distinct unit within a cell captive insurer, allowing an entity to self-insure its own risks and potentially receive profits.

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Money market accounts

These accounts offer variable returns based on prevailing market rates, primarily on short-term debt securities.

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Exchange traded funds (ETFs)

Funds that track the performance of a specific index or commodity, offering investors exposure to a wide range of assets.

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Cell Owner

An entity that owns and operates a cell within a cell captive insurer, typically a large corporation, pension fund, or intermediary.

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1st Party Cells

Cell owners who directly self-insure their risks, such as large corporations seeking risk management solutions.

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Guarantee investment products

Investment products that guarantee a specific minimum return, typically linked to a market index, providing downside protection.

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3rd Party Cells

Cell owners who are intermediaries, such as underwriting managers or brokers, who design and sell products but don't sell directly to customers.

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Operational risk

Risks related to internal processes, people, and systems within a life insurance company.

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Securitization

The process of converting future profits from in-force policies into securities that can be sold to investors.

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Shared Solvency Responsibility

The cell captive insurer has ultimate responsibility to ensure the solvency of all cells, even if individual cells face financial difficulties.

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Cell Owner Profit Sharing

The cell owner receives financial benefits from the insurance business placed within the cell, typically in the form of dividend payments.

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Cell Captive Insurer Services

The cell captive insurer provides various services to cell owners, including compliance oversight, accounting, regulatory reporting, and potentially specialized services like pricing or claims management.

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Outsourcing business model for cell captive insurance

Cell captive insurers usually outsource most of their business operations to cell owners, intermediaries, and administrators. These parties are governed by specific agreements.

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Regulatory scrutiny of cell captive outsourcing

The regulatory scrutiny of cell captive insurance has increased. This focus is on ensuring fair payments and avoiding conflicts of interest for outsourced partners.

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Regulation of Cell Captive Insurers

Cell captive insurers are governed by the same regulations as regular insurance companies. There are additional reporting requirements for cell captives.

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Proposed changes to cell cap regulation

Proposed changes to cell captive regulation in 2013 included restrictions on ownership, governance, risk management, market conduct, reporting, and demonstrating financial soundness.

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Implementing changes to cell cap regulation

The Insurance Act implemented some of the proposed changes, while the rest were addressed through the Financial Sector Conduct Authority's (FSCA) Retail Distribution Review and Conduct Standard 2 of 2022.

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FSCA Conduct Standard 2 of 2022

FSCA Conduct Standard 2 of 2022 aims to reduce business conduct risks related to third-party cell captive arrangements.

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Risks to policyholders in cell captive arrangements

Policyholders in cell captive arrangements generally face the same risks as in traditional insurance. However, there are concerns about fairness and conflicts of interest.

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FSCA Conduct Standard 2 of 2022 (related to risks)

The Financial Sector Conduct Authority (FSCA) published Conduct Standard 2 of 2022 to address the risks associated with fair business conduct and conflicts of interest in cell captive arrangements.

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Study Notes

South African Environment for New Businesses

  • Growth is essential for company success, offsetting losses through new clients or mergers/acquisitions.
  • Regulations significantly impact new business, affecting product design, marketing, and sales commission.
  • Details of regulations are outlined in Chapter 7.
  • The Long-term Insurance Act 1998 (amended) and Insurance Act 2017 influence the business environment, impacting factors such as commission restrictions, prudential valuation, regulatory capital, and reporting requirements.
  • Insurance Act details nine business classes. A license is needed to underwrite particular business types.
  • Minimum surrender values and maximum penalties are included in regulations.
  • Policies must be actuarially sound, ensuring premiums and benefits are accurate.
  • The Association for Savings and Investment South Africa (ASISA) provides guidelines and codes. These include policy quotations to reduce misleading information and standards for underwriting factors like HIV status and DNA.

Policyholder Tax

  • Taxation of policyholders and life companies has significant beneficial treatment for life insurance products, influencing choices.

Economic Conditions

  • New business levels and policyholder retention are affected by economic conditions, particularly inflation.
  • Policies often have annual benefit and premium adjustments to address inflation impacts on real value.

Publicity

  • The life insurance industry has faced reputational issues in the past, such as poor surrender values and mis-selling of living annuities.
  • These issues have led to regulations aimed at addressing these issues, promoting fairness to policyholders.

Technology

  • Technology significantly impacts new businesses.
  • Internet and SMS marketing increase.
  • Online product comparison enables competitive pressure.
  • Policies can be purchased online through integrated processes like SMS, USSD, mobile, and call centers.

Target Markets

  • South Africa has a diverse range of potential markets from low to high earners, including rural communities.
  • Potential markets are identified and research is conducted for product development and distribution.
  • Companies serve under-serviced areas as they expand into new markets.

Micro-Insurance

  • Legislation allows the formation of a new micro-insurer category.
  • Simple risk products and limited sizes are involved.
  • These insurers have simplified governance and capital requirements.

Competition

  • Intense competition exists in the life insurance sector.
  • Products need to reflect this competitive landscape, differentiating from other financial service providers.
  • Some elements have little direct competition (death/disability cover).
  • Savings and investment products compete with other financial institutions.

Operational Risk

  • The identification and management of operational risks are crucial for life insurers.
  • These include product mis-selling, administrative errors, mis-pricing, IT failures, data issues, and poor service standards.
  • Outsourcing of activities requires thorough contract management and risk assessment.

Corporate Finance and Securitisation

  • Life insurance companies access capital through various sources, from large capital reserves of mutual companies to proprietary companies that list shares in stock exchanges.
  • Bonds and additional stock offerings are possible methods of capital raising.
  • Securitisation involves selling future profits from existing policies, and this generates finance from alternative sources.

Mergers and Acquisitions

  • Consolidation is a recurring theme, due to rising regulation costs and financial efficiencies.
  • Mergers/acquisitions can serve to provide market dominance in some instances and increase economies of scale, along with expansion into new markets.

Demutualisation

  • Many South African life insurers have converted from mutual to corporate structures for raising capital and/or acquiring clients efficiently, especially in the 1990s.
  • The demutualization process must undergo court approval with an independent actuary involved assessing fair practice.

Cell Captive Insurers

  • Cell captive insurers allow companies to participate in insurance business without obtaining a license.
  • They rent insurance licenses from a cell owner for operations.
  • The structure separates activities into first-party, third-party, and promoter cells.
  • Cell captive insurers face challenges with regulations, solvency positions, and tax issues.

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Description

Explore the various types of insurance products sold by companies and how they compete with other financial services. This quiz also delves into tax advantages for high net worth individuals and different methods insurance companies employ to promote savings products. Assess your knowledge of insurance terminology and practices!

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