Installation Planning for Network Connections

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What is the purpose of the Site Survey process?

To place cones around the company vehicle

To wear WeLink issued shoe covers

To confirm sales expectations and walk the customer through the installation process (correct)

To communicate with the supervisor

What is the purpose of wearing WeLink issued shoe covers?

To identify safety hazards

To confirm sales expectations

To walk the customer through the installation process

To prevent dirt and debris from being tracked into the customer's home (correct)

What are the primary objectives of a site survey?

To wear WeLink issued shoe covers and prevent dirt and debris from being tracked into the customer's home

To re-confirm sales expectations, identify safety hazards, and formalize an installation plan (correct)

To place cones around the company vehicle, confirm sales expectations, and walk the customer through the installation process

To communicate with the supervisor, identify safety hazards, and formalize an installation plan

What is the recommended way to describe the installation process to a customer?

Using layman's terms like 'bring the line in' Signup and view all the answers

What should the technician do before demonstrating how to use the service?

Review the installation plan with the customer Signup and view all the answers

What can cause interference and affect the performance of the WeLink service?

The customer's former or existing provider still broadcasting WiFi throughout their house Signup and view all the answers

What should be done if the customer's home is not online and does not have service after installation?

The technician should troubleshoot the issue and resolve it Signup and view all the answers

What should the technician do before performing any installation work?

Walk the work area to identify safety hazards Signup and view all the answers

What should the customer expect from the technician after the site survey is complete?

The technician will communicate a full overview of the work to be performed Signup and view all the answers

What should the technician consider when reviewing the customer's needs?

The best location for WeLink service to come in Signup and view all the answers

How many visits are required after the install for aligning and optimizing the area?

2 Signup and view all the answers

What is the most important thing the technician should do if there is a change to the installation plan?

Consult with the customer Signup and view all the answers

What is the purpose of ladder placement during installation?

To improve signal strength Signup and view all the answers

What should a technician identify during a site survey for installation?

Seed & Anchor Site Survey Signup and view all the answers

What is the importance of pre-installation communication with the customer?

To ensure the customer is aware of the significant change and reliance on internet service providers Signup and view all the answers

What is the purpose of the Leaf Site Survey during installation?

To verify the line of sight to the Access Point Signup and view all the answers

What should a technician do if there are exceptions to the required UPS location during installation?

Discuss the exceptions with their supervisor or area manager Signup and view all the answers

Installation Planning for Network Connections

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