17 Questions
What is the purpose of the Site Survey process?
To confirm sales expectations and walk the customer through the installation process
What is the purpose of wearing WeLink issued shoe covers?
To prevent dirt and debris from being tracked into the customer's home
What are the primary objectives of a site survey?
To re-confirm sales expectations, identify safety hazards, and formalize an installation plan
What is the recommended way to describe the installation process to a customer?
Using layman's terms like 'bring the line in'
What should the technician do before demonstrating how to use the service?
Review the installation plan with the customer
What can cause interference and affect the performance of the WeLink service?
The customer's former or existing provider still broadcasting WiFi throughout their house
What should be done if the customer's home is not online and does not have service after installation?
The technician should troubleshoot the issue and resolve it
What should the technician do before performing any installation work?
Walk the work area to identify safety hazards
What should the customer expect from the technician after the site survey is complete?
The technician will communicate a full overview of the work to be performed
What should the technician consider when reviewing the customer's needs?
The best location for WeLink service to come in
How many visits are required after the install for aligning and optimizing the area?
2
What is the most important thing the technician should do if there is a change to the installation plan?
Consult with the customer
What is the purpose of ladder placement during installation?
To improve signal strength
What should a technician identify during a site survey for installation?
Seed & Anchor Site Survey
What is the importance of pre-installation communication with the customer?
To ensure the customer is aware of the significant change and reliance on internet service providers
What is the purpose of the Leaf Site Survey during installation?
To verify the line of sight to the Access Point
What should a technician do if there are exceptions to the required UPS location during installation?
Discuss the exceptions with their supervisor or area manager
"Test Your Knowledge: Master the Art of Installation Planning for Network Connections!" This quiz is perfect for technicians and professionals who want to enhance their skills in planning and executing network installations. From seed and anchor site surveys to azimuths and equipment types, this quiz covers all aspects of creating an effective installation plan. Sharpen your knowledge and improve your installation techniques with this comprehensive quiz!
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