Information Systems in Organizations
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Questions and Answers

What is the primary goal of a strategy in an organization?

  • To improve customer satisfaction
  • To reduce costs
  • To increase productivity
  • To gain a competitive advantage (correct)
  • What is the key element of achieving a competitive advantage?

  • Imitation
  • Marketing
  • Innovation (correct)
  • Cost-cutting
  • What is the concept that refers to a series or 'chain' of basic activities that add value to a firm's products or services?

  • Value Chain (correct)
  • Information System
  • Competitive Advantage
  • Value-Added Process
  • What is the purpose of the Value Chain?

    <p>To identify critical leverage points for IT</p> Signup and view all the answers

    What is the term for the process that increases the combined value of inputs?

    <p>Value-Added Process</p> Signup and view all the answers

    What is the term for information systems that help accomplish a strategy?

    <p>Strategic Information Systems</p> Signup and view all the answers

    What is a primary goal of continuous improvement initiatives?

    <p>To achieve continuous, gradual improvement</p> Signup and view all the answers

    Which group typically drives continuous improvement efforts?

    <p>Workers</p> Signup and view all the answers

    What is a key characteristic of Total Quality Management (TQM)?

    <p>Company-wide effort to add value</p> Signup and view all the answers

    What is the main reason companies choose to outsource?

    <p>To focus on core business and save money</p> Signup and view all the answers

    What is typically measured to assess productivity in performance-based information systems?

    <p>Output achieved divided by input required</p> Signup and view all the answers

    What defines a 'bleeding edge' risk in technology adoption?

    <p>Being too far ahead, leading to failure</p> Signup and view all the answers

    Which of the following represents a tangible saving when justifying an information system?

    <p>Reduced costs</p> Signup and view all the answers

    What is a strategic vision for quality part of?

    <p>Total Quality Management</p> Signup and view all the answers

    Which of the following is a method to reduce costs to achieve a competitive advantage?

    <p>Transaction processing</p> Signup and view all the answers

    What is a primary method to raise barriers to entry?

    <p>Legal protection of intellectual property</p> Signup and view all the answers

    Which action can establish high switching costs?

    <p>Penalties for terminating contracts</p> Signup and view all the answers

    What is a way to differentiate products and services to gain a competitive advantage?

    <p>Branding</p> Signup and view all the answers

    Which approach is used to enhance products and services?

    <p>Longer warranties and better service</p> Signup and view all the answers

    Which competitive force represents rivalry among existing competitors?

    <p>New Entrants</p> Signup and view all the answers

    What is a common element in a Team Organizational Structure?

    <p>Team leader</p> Signup and view all the answers

    Which example illustrates an initiative in reengineering?

    <p>Combining several jobs into one</p> Signup and view all the answers

    What is emphasized in Lewin & Schein's approach to organizational change?

    <p>Reinforcing new behavior</p> Signup and view all the answers

    Which of the following structures impacts how information systems are viewed and used?

    <p>Both hierarchical and project/product</p> Signup and view all the answers

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