Information Systems in Organizations

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What is the primary goal of a strategy in an organization?

To improve customer satisfaction

To reduce costs

To increase productivity

To gain a competitive advantage (correct)

What is the key element of achieving a competitive advantage?

Imitation

Marketing

Innovation (correct)

Cost-cutting

What is the concept that refers to a series or 'chain' of basic activities that add value to a firm's products or services?

Value Chain (correct)

Information System

Competitive Advantage

Value-Added Process

What is the purpose of the Value Chain?

To identify critical leverage points for IT Signup and view all the answers

What is the term for the process that increases the combined value of inputs?

Value-Added Process Signup and view all the answers

What is the term for information systems that help accomplish a strategy?

Strategic Information Systems Signup and view all the answers

What is a primary goal of continuous improvement initiatives?

To achieve continuous, gradual improvement Signup and view all the answers

Which group typically drives continuous improvement efforts?

Workers Signup and view all the answers

What is a key characteristic of Total Quality Management (TQM)?

Company-wide effort to add value Signup and view all the answers

What is the main reason companies choose to outsource?

To focus on core business and save money Signup and view all the answers

What is typically measured to assess productivity in performance-based information systems?

Output achieved divided by input required Signup and view all the answers

What defines a 'bleeding edge' risk in technology adoption?

Being too far ahead, leading to failure Signup and view all the answers

Which of the following represents a tangible saving when justifying an information system?

Reduced costs Signup and view all the answers

What is a strategic vision for quality part of?

Total Quality Management Signup and view all the answers

Which of the following is a method to reduce costs to achieve a competitive advantage?

Transaction processing Signup and view all the answers

What is a primary method to raise barriers to entry?

Legal protection of intellectual property Signup and view all the answers

Which action can establish high switching costs?

Penalties for terminating contracts Signup and view all the answers

What is a way to differentiate products and services to gain a competitive advantage?

Branding Signup and view all the answers

Which approach is used to enhance products and services?

Longer warranties and better service Signup and view all the answers

Which competitive force represents rivalry among existing competitors?

New Entrants Signup and view all the answers

What is a common element in a Team Organizational Structure?

Team leader Signup and view all the answers

Which example illustrates an initiative in reengineering?

Combining several jobs into one Signup and view all the answers

What is emphasized in Lewin & Schein's approach to organizational change?

Reinforcing new behavior Signup and view all the answers

Which of the following structures impacts how information systems are viewed and used?

Both hierarchical and project/product Signup and view all the answers