Informal Communication and Verbal/Non-Verbal Interactions
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Questions and Answers

Which of the following best describes informal communication?

  • It is less structured than formal communication.
  • It is only used in personal settings.
  • It allows for more expression than formal grievances. (correct)
  • It is less important than formal communication.

    • What role does informal communication play in relationships?

  • It helps in building relationships. (correct)
  • It is only useful for professional relationships.
  • It hinders the development of relationships.
  • It has no impact on relationships.

    • Which of the following best describes the relationship between verbal and non-verbal communication?

  • Non-verbal communication is always more important than verbal communication.
  • Verbal communication is always more important than non-verbal communication.
  • They can substitute, complement, or conflict with each other. (correct)
  • They are completely independent of each other.

    • What is the first step in the communication process?

    <p>The sender</p> Signup and view all the answers

    What is the role of feedback in the communication process?

    <p>It is necessary for completing the communication process.</p> Signup and view all the answers

    What are the basic principles of communication?

    <p>They are aspects that must be considered when relaying any communication.</p> Signup and view all the answers

    What is a key characteristic of communication?

    <p>It is a continuous process.</p> Signup and view all the answers

    Which of the following is NOT an advantage of oral communication?

    <p>It is a permanent record of communication.</p> Signup and view all the answers

    What is a key feature of verbal communication?

    <p>It involves the use of symbols with universal meanings.</p> Signup and view all the answers

    Which of the following is NOT a type of verbal communication?

    <p>Body language</p> Signup and view all the answers

    What is a key advantage of oral communication?

    <p>It allows for spontaneous feedback.</p> Signup and view all the answers

    Which of the following statements about communication is NOT true?

    <p>Communication is a one-time event.</p> Signup and view all the answers

    What was the key invention that hastened the growth of written communication?

    <p>The printing press</p> Signup and view all the answers

    Which invention hastened the growth of oral communication?

    <p>The telephone</p> Signup and view all the answers

    How is the growth of communication described in the text?

    <p>Rapid and exponential</p> Signup and view all the answers

    What is the key role that communication plays in business management?

    <p>It is one of the root causes of a company's success</p> Signup and view all the answers

    What is the main goal of studying managerial communication?

    <p>To enable students to conduct business without communication barriers</p> Signup and view all the answers

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