Questions and Answers
Which of the following is NOT considered a prescribed original ID proof for travel?
What could happen if a passenger fails to present the prescribed original ID proof while traveling?
Which of the following ID proofs is issued by the Central or State Government?
To avoid penalties, travelers must carry which document along with their original ID proof?
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Which of the following IDs is specifically mentioned as a valid proof for students?
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Which type of ID proof is required to be laminated according to the instructions?
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What should NOT be included when presenting ID proof for travel?
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Which of the following ID proofs is acceptable if it includes a photograph?
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What could happen to e-tickets purchased from unauthorized agents?
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Where can you find the list of authorized agents for e-ticket purchases?
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What is a non-refundable charge associated with e-tickets?
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Who is responsible for the cancellation of e-tickets?
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What must be agreed upon while booking e-tickets?
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What should you do if you have suggestions regarding catering services?
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How can passengers acquire FIR forms during their journey?
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What is the service charge for an AC class e-ticket?
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What type of document is considered valid proof of identity when traveling?
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What happens to passengers holding a fully waitlisted e-ticket?
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What must a passenger do if they travel on a partially waitlisted e-ticket?
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Which of the following statements about refunds for train cancellations is correct?
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What is required to claim a refund for partially waitlisted tickets when some passengers have confirmed reservations?
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In the case of AC failure while traveling, what should a passenger do?
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If a train is diverted and does not stop at the boarding station, what must passengers do to claim a refund?
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What status is given to passengers traveling on a fully waitlisted e-ticket?
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Study Notes
Customer Care Contacts
- Email: [email protected]
- Phone: 0120 4880880
Travel Requirements
- Carry original ID proof while traveling along with SMS, VRM, or ERS; failure to do so results in penalty as per Railway Rules.
- Acceptable ID proofs include: Voter ID, Passport, PAN Card, Driving License, Government-issued Photo ID, Student ID with photo, Nationalized Bank Passbook, Credit Cards with photo, Aadhaar, DigiLocker documents.
Indian Railways GST Information
- Invoice Number: PS24221884089811
- Supplier: Indian Railways, New Delhi
- Supplier GSTIN: 07AAAGM0289C1ZL
- SAC Code: 996421
- Taxable Value: ₹828.00
- IGST Rate: 5%, IGST Amount: ₹41.25
- Place of Supply: Bihar
- Supplier State Code/Name: 10 / One97 Communications Ltd.
Ticketing Rules
- Fully waitlisted PNRs will be dropped and automatically refunded.
- Passengers with fully waitlisted e-tickets will be treated as ticketless.
- Partially waitlisted or confirmed tickets allow boarding; a certificate must be obtained for certain travel issues (like A.C. failure).
Refund Policies
- Full refunds for confirmed passengers on a party/family e-ticket when all tickets are canceled online up to 30 minutes before departure.
- Automatic full refunds for train cancellations; TDR filings required for partial cancellations or diversions.
- Refunds initiated by filing online TDR within 72 hours of scheduled departure if train is diverted/not stopping at destination.
Ticket Purchase Warnings
- Avoid purchasing e-tickets from unauthorized agents; tickets may be canceled without refund.
- Authorized agent information available on www.irctc.com.
E-Ticketing Services
- E-ticket cancellations only through respective agents.
- Agent service charges: ₹20 for Non-AC classes, ₹40 for AC classes including FC (non-refundable).
- For further details on refund rules and travel conditions, visit www.irctc.co.in.
Health Protocol Advisory
- By booking a ticket, you confirm reading the Health Protocol of the destination state.
- Adherence to Health Protocol advisories during travel is mandatory.
Meal Services
- Varied meal options available on over 1500 trains.
- For meal delivery: visit www.ecatering.irctc.co.in or call Toll-Free No. 1323.
Customer Support
- National Consumer Helpline: 1800-11-400 or 14404
- Contact IRCTC support at [email protected] or call 0755-6610661, 0755-4090600 for assistance.
Additional Services
- Unreserved ticket booking available via UTS APP or ATVMs at railway stations.
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Description
This quiz covers the essential customer care information for Indian Railways, including contact details and requirements for traveling with a ticket. Learn about the necessary documents and the importance of carrying original ID proof during your journey.
