Podcast
Questions and Answers
What did the speaker realize was key to improving their tips?
What did the speaker realize was key to improving their tips?
- Using a notepad to write down orders
- Listening and making eye contact with customers (correct)
- Learning from other waitstaff's mistakes
- Taking orders without engaging the customer
What are Walkers described as in the context of the workforce?
What are Walkers described as in the context of the workforce?
- Employees who are unaware of better work methods (correct)
- Workers who only excel under strict supervision
- Highly productive and effective employees
- Veteran employees with a lot of experience
Which statement best reflects how to deal with Walkers in an organization?
Which statement best reflects how to deal with Walkers in an organization?
- All Walkers should be terminated immediately
- Only manage Walkers after addressing Riders
- Ignore their potential as they won't improve
- Demonstrate more effective methods to encourage improvement (correct)
How are Riders differentiated from Walkers?
How are Riders differentiated from Walkers?
What strategy can maximize contributions from Walkers and Riders?
What strategy can maximize contributions from Walkers and Riders?
What is a critical factor when deciding how to manage Walkers?
What is a critical factor when deciding how to manage Walkers?
What sentiment does the speaker express towards Riders?
What sentiment does the speaker express towards Riders?
What initial assumption did Drew have about Wanda's performance?
What initial assumption did Drew have about Wanda's performance?
Which issue does Wanda face that affects her running performance?
Which issue does Wanda face that affects her running performance?
What method does Drew suggest to help Wanda with her pacing issues?
What method does Drew suggest to help Wanda with her pacing issues?
What was a notable characteristic of Ron's mother’s work ethic?
What was a notable characteristic of Ron's mother’s work ethic?
How did Ron feel when he learned about his mother's overtime pay situation?
How did Ron feel when he learned about his mother's overtime pay situation?
What is essential for a Driver when managing a Walker on their team?
What is essential for a Driver when managing a Walker on their team?
What did Drew realize about Wanda's situation as he got to know her better?
What did Drew realize about Wanda's situation as he got to know her better?
What lesson did Ron take away from his mother's work ethic?
What lesson did Ron take away from his mother's work ethic?
Flashcards are hidden until you start studying
Study Notes
Improving Walker Performance
- Drew, the leader, believes Wanda, the slowest team member, may have issues beyond motivation
- Drew observes Wanda's lack of proper running shoes and pacing issues, potentially hindering her performance
- Drew demonstrates effective running techniques to Wanda, resulting in positive outcomes
- The author emphasizes the importance of demonstrating strong work ethic as a leader, using their mother as an example who prioritized quality over financial gain
- The author shares their personal experience of observing and emulating a skilled server, Cindy, which improved their own performance, highlighting that learning by example is crucial
- The text suggests Walkers, due to their lack of knowledge, may benefit from demonstrating more effective work methods
- Young Walkers with ambition and potential are likely to respond better to improvement strategies
Addressing Rider Performance
- Riders, unlike Walkers, present a more challenging situation
- The author acknowledges the difficulty of removing Riders, particularly in fields like education with strong tenure protections
- The author suggests delegating less crucial tasks to Walkers and Riders, maximizing the team's overall efficiency
- The text advocates for a proactive approach towards delegating, rather than waiting for volunteers
- Ultimately, the Driver, the leader, has to decide the best course of action for each Walker, considering potential and the time investment required for improvement
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
