Move Your Bus Ch 25

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Questions and Answers

What did the speaker realize was key to improving their tips?

Using a notepad to write down orders

Listening and making eye contact with customers (correct)

Learning from other waitstaff's mistakes

Taking orders without engaging the customer

What are Walkers described as in the context of the workforce?

Employees who are unaware of better work methods (correct)

Workers who only excel under strict supervision

Highly productive and effective employees

Veteran employees with a lot of experience

Which statement best reflects how to deal with Walkers in an organization?

All Walkers should be terminated immediately

Only manage Walkers after addressing Riders

Ignore their potential as they won't improve

Demonstrate more effective methods to encourage improvement (correct)

How are Riders differentiated from Walkers?

It is difficult to improve a Rider’s performance Signup and view all the answers

What strategy can maximize contributions from Walkers and Riders?

Delegate less critical tasks to them Signup and view all the answers

What is a critical factor when deciding how to manage Walkers?

Their willingness to learn and grow Signup and view all the answers

What sentiment does the speaker express towards Riders?

They find managing Riders frustrating but necessary Signup and view all the answers

What initial assumption did Drew have about Wanda's performance?

She was simply unmotivated. Signup and view all the answers

Which issue does Wanda face that affects her running performance?

Difficulty selecting appropriate footwear. Signup and view all the answers

What method does Drew suggest to help Wanda with her pacing issues?

Repeating a jump-rope rhyme to improve rhythm. Signup and view all the answers

What was a notable characteristic of Ron's mother’s work ethic?

She focused on perfection regardless of pay. Signup and view all the answers

How did Ron feel when he learned about his mother's overtime pay situation?

Angry that she received so little. Signup and view all the answers

What is essential for a Driver when managing a Walker on their team?

Modeling values and expectations clearly. Signup and view all the answers

What did Drew realize about Wanda's situation as he got to know her better?

There may be other underlying issues causing her slow pace. Signup and view all the answers

What lesson did Ron take away from his mother's work ethic?

Hard work is not always rewarded. Signup and view all the answers

Study Notes

Improving Walker Performance

Drew, the leader, believes Wanda, the slowest team member, may have issues beyond motivation
Drew observes Wanda's lack of proper running shoes and pacing issues, potentially hindering her performance
Drew demonstrates effective running techniques to Wanda, resulting in positive outcomes
The author emphasizes the importance of demonstrating strong work ethic as a leader, using their mother as an example who prioritized quality over financial gain
The author shares their personal experience of observing and emulating a skilled server, Cindy, which improved their own performance, highlighting that learning by example is crucial
The text suggests Walkers, due to their lack of knowledge, may benefit from demonstrating more effective work methods
Young Walkers with ambition and potential are likely to respond better to improvement strategies

Addressing Rider Performance

Riders, unlike Walkers, present a more challenging situation
The author acknowledges the difficulty of removing Riders, particularly in fields like education with strong tenure protections
The author suggests delegating less crucial tasks to Walkers and Riders, maximizing the team's overall efficiency
The text advocates for a proactive approach towards delegating, rather than waiting for volunteers
Ultimately, the Driver, the leader, has to decide the best course of action for each Walker, considering potential and the time investment required for improvement

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Description

This quiz explores strategies for enhancing the performance of both Walkers and Riders, with a focus on addressing individual challenges. It emphasizes the importance of demonstrating effective techniques and work ethic as a means to foster growth and improvement among team members. Participants will learn how leadership can significantly impact performance outcomes and inspire others.