Move Your Bus Ch 25
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Questions and Answers

What did the speaker realize was key to improving their tips?

  • Using a notepad to write down orders
  • Listening and making eye contact with customers (correct)
  • Learning from other waitstaff's mistakes
  • Taking orders without engaging the customer
  • What are Walkers described as in the context of the workforce?

  • Employees who are unaware of better work methods (correct)
  • Workers who only excel under strict supervision
  • Highly productive and effective employees
  • Veteran employees with a lot of experience
  • Which statement best reflects how to deal with Walkers in an organization?

  • All Walkers should be terminated immediately
  • Only manage Walkers after addressing Riders
  • Ignore their potential as they won't improve
  • Demonstrate more effective methods to encourage improvement (correct)
  • How are Riders differentiated from Walkers?

    <p>It is difficult to improve a Rider’s performance</p> Signup and view all the answers

    What strategy can maximize contributions from Walkers and Riders?

    <p>Delegate less critical tasks to them</p> Signup and view all the answers

    What is a critical factor when deciding how to manage Walkers?

    <p>Their willingness to learn and grow</p> Signup and view all the answers

    What sentiment does the speaker express towards Riders?

    <p>They find managing Riders frustrating but necessary</p> Signup and view all the answers

    What initial assumption did Drew have about Wanda's performance?

    <p>She was simply unmotivated.</p> Signup and view all the answers

    Which issue does Wanda face that affects her running performance?

    <p>Difficulty selecting appropriate footwear.</p> Signup and view all the answers

    What method does Drew suggest to help Wanda with her pacing issues?

    <p>Repeating a jump-rope rhyme to improve rhythm.</p> Signup and view all the answers

    What was a notable characteristic of Ron's mother’s work ethic?

    <p>She focused on perfection regardless of pay.</p> Signup and view all the answers

    How did Ron feel when he learned about his mother's overtime pay situation?

    <p>Angry that she received so little.</p> Signup and view all the answers

    What is essential for a Driver when managing a Walker on their team?

    <p>Modeling values and expectations clearly.</p> Signup and view all the answers

    What did Drew realize about Wanda's situation as he got to know her better?

    <p>There may be other underlying issues causing her slow pace.</p> Signup and view all the answers

    What lesson did Ron take away from his mother's work ethic?

    <p>Hard work is not always rewarded.</p> Signup and view all the answers

    Study Notes

    Improving Walker Performance

    • Drew, the leader, believes Wanda, the slowest team member, may have issues beyond motivation
    • Drew observes Wanda's lack of proper running shoes and pacing issues, potentially hindering her performance
    • Drew demonstrates effective running techniques to Wanda, resulting in positive outcomes
    • The author emphasizes the importance of demonstrating strong work ethic as a leader, using their mother as an example who prioritized quality over financial gain
    • The author shares their personal experience of observing and emulating a skilled server, Cindy, which improved their own performance, highlighting that learning by example is crucial
    • The text suggests Walkers, due to their lack of knowledge, may benefit from demonstrating more effective work methods
    • Young Walkers with ambition and potential are likely to respond better to improvement strategies

    Addressing Rider Performance

    • Riders, unlike Walkers, present a more challenging situation
    • The author acknowledges the difficulty of removing Riders, particularly in fields like education with strong tenure protections
    • The author suggests delegating less crucial tasks to Walkers and Riders, maximizing the team's overall efficiency
    • The text advocates for a proactive approach towards delegating, rather than waiting for volunteers
    • Ultimately, the Driver, the leader, has to decide the best course of action for each Walker, considering potential and the time investment required for improvement

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    Description

    This quiz explores strategies for enhancing the performance of both Walkers and Riders, with a focus on addressing individual challenges. It emphasizes the importance of demonstrating effective techniques and work ethic as a means to foster growth and improvement among team members. Participants will learn how leadership can significantly impact performance outcomes and inspire others.

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