Improving Customer Reputation in Travel and Tourism
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What is one way a travel and tourism organisation can improve its reputation with customers?

  • Ignoring the value for money to give an impression of exclusivity
  • Providing unreliable service to create a sense of urgency among customers
  • Maintaining a poorly-cared for environment to create an air of mystery
  • Offering good customer service and encouraging satisfied customers to give good reviews (correct)

    • How can a travel and tourism organisation create a good impression with external customers?

  • Offering unreliable services to create an air of unpredictability
  • Discouraging accessibility to create a sense of exclusivity
  • Neglecting corporate and social responsibility to appear edgy
  • Ensuring happy and motivated staff to provide better customer service (correct)

    • Which factor contributes to the reputation of a travel and tourism organisation according to the text?

  • Marketing initiatives to inform potential customers and offer incentives (correct)
  • Presenting an inhospitable environment to create an air of mystery
  • Making the company inaccessible to create a sense of mystery
  • Ignoring the value for money to appear exclusive

    • What is a key factor in improving the reputation of a travel and tourism organisation with customers?

    <p>Offering good customer service and ensuring happy/motivated staff</p> Signup and view all the answers

    How does a travel and tourism organisation create a good impression with external customers?

    <p>By emphasizing corporate/social responsibility and providing good reviews</p> Signup and view all the answers

    What contributes to making everywhere seem well-cared for and gives a good impression?

    <p>Reliable environment and being easily accessible</p> Signup and view all the answers

    How does a travel and tourism organisation ensure that customers will be satisfied and willing to give good reviews?

    <p>Offering good customer service and ensuring happy/motivated staff</p> Signup and view all the answers

    What gives a good impression to external customers, leading to an improved reputation for the organisation?

    <p>Emphasizing corporate/social responsibility and providing good reviews</p> Signup and view all the answers

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