Podcast
Questions and Answers
What is one way a travel and tourism organisation can improve its reputation with customers?
What is one way a travel and tourism organisation can improve its reputation with customers?
- Ignoring the value for money to give an impression of exclusivity
- Providing unreliable service to create a sense of urgency among customers
- Maintaining a poorly-cared for environment to create an air of mystery
- Offering good customer service and encouraging satisfied customers to give good reviews (correct)
How can a travel and tourism organisation create a good impression with external customers?
How can a travel and tourism organisation create a good impression with external customers?
- Offering unreliable services to create an air of unpredictability
- Discouraging accessibility to create a sense of exclusivity
- Neglecting corporate and social responsibility to appear edgy
- Ensuring happy and motivated staff to provide better customer service (correct)
Which factor contributes to the reputation of a travel and tourism organisation according to the text?
Which factor contributes to the reputation of a travel and tourism organisation according to the text?
- Marketing initiatives to inform potential customers and offer incentives (correct)
- Presenting an inhospitable environment to create an air of mystery
- Making the company inaccessible to create a sense of mystery
- Ignoring the value for money to appear exclusive
What is a key factor in improving the reputation of a travel and tourism organisation with customers?
What is a key factor in improving the reputation of a travel and tourism organisation with customers?
How does a travel and tourism organisation create a good impression with external customers?
How does a travel and tourism organisation create a good impression with external customers?
What contributes to making everywhere seem well-cared for and gives a good impression?
What contributes to making everywhere seem well-cared for and gives a good impression?
How does a travel and tourism organisation ensure that customers will be satisfied and willing to give good reviews?
How does a travel and tourism organisation ensure that customers will be satisfied and willing to give good reviews?
What gives a good impression to external customers, leading to an improved reputation for the organisation?
What gives a good impression to external customers, leading to an improved reputation for the organisation?
