Improving Communication Through Nonverbal Signs

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Questions and Answers

Which of the following is NOT mentioned as a use of silence in communication?

  • Defuses tension
  • Conveys anger (correct)
  • Indicates hostility
  • Expresses concern

What type of barrier does the text describe as including factors like noise and discomfort?

  • Socio-psychological barriers
  • Emotional barriers
  • Semantic barriers
  • Physical barriers (correct)

Which type of barrier includes common lack of attention, interest, and feeling irrelevance to the receiver?

  • Socio-psychological barriers
  • Semantic barriers
  • Emotional barriers (correct)
  • Physical barriers

What is one of the uses of gestures in communication mentioned in the text?

<p>To punctuate statements (C)</p> Signup and view all the answers

Which type of barrier includes prejudice leading to false assumptions?

<p>Socio-psychological barriers (D)</p> Signup and view all the answers

What does the text suggest about the absence of words in communication?

<p>Can sometimes be the most effective way of communication (A)</p> Signup and view all the answers

Which classification do barriers related to noise and environmental confusion fall under?

<p>Physical barriers (A)</p> Signup and view all the answers

What is a recommended strategy to minimize Semantic (Linguistic) barriers in communication?

<p>Using simple language easily understood by the patient (D)</p> Signup and view all the answers

What should a pharmacist do to gain an idea about the language that should be used for communication?

<p>Use simple questions during introduction (B)</p> Signup and view all the answers

Which technique is suggested to minimize Socio-psychological barriers in communication?

<p>Employ different techniques for calling attention and motivating listener (B)</p> Signup and view all the answers

How can a pharmacist lessen the barrier of communication related to Socio-psychological factors?

<p>Taking feedback at regular intervals (C)</p> Signup and view all the answers

What is a characteristic of Competitive and combative listening?

<p>Preparing the next response instead of truly listening (B)</p> Signup and view all the answers

How much of what we hear do most people actually understand according to the text?

<p>50% (A)</p> Signup and view all the answers

What is one of the major reasons for ineffective listening as mentioned in the text?

<p>&quot;Poor listening habits&quot; (C)</p> Signup and view all the answers

What is critical when listening is essential according to the text?

<p>&quot;Controlling the environment&quot; (B)</p> Signup and view all the answers

"Competitive or combative listening" occurs when:

<p>&quot;The listener is preparing their next response rather than genuinely listening&quot; (D)</p> Signup and view all the answers

What does the text suggest as a key aspect of effective listening?

<p>Putting constant effort into listening (A)</p> Signup and view all the answers

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