Improving Communication Through Nonverbal Signs
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Questions and Answers

Which of the following is NOT mentioned as a use of silence in communication?

  • Defuses tension
  • Conveys anger (correct)
  • Indicates hostility
  • Expresses concern

    • What type of barrier does the text describe as including factors like noise and discomfort?

  • Socio-psychological barriers
  • Emotional barriers
  • Semantic barriers
  • Physical barriers (correct)

    • Which type of barrier includes common lack of attention, interest, and feeling irrelevance to the receiver?

  • Socio-psychological barriers
  • Semantic barriers
  • Emotional barriers (correct)
  • Physical barriers

    • What is one of the uses of gestures in communication mentioned in the text?

    <p>To punctuate statements</p> Signup and view all the answers

    Which type of barrier includes prejudice leading to false assumptions?

    <p>Socio-psychological barriers</p> Signup and view all the answers

    What does the text suggest about the absence of words in communication?

    <p>Can sometimes be the most effective way of communication</p> Signup and view all the answers

    Which classification do barriers related to noise and environmental confusion fall under?

    <p>Physical barriers</p> Signup and view all the answers

    What is a recommended strategy to minimize Semantic (Linguistic) barriers in communication?

    <p>Using simple language easily understood by the patient</p> Signup and view all the answers

    What should a pharmacist do to gain an idea about the language that should be used for communication?

    <p>Use simple questions during introduction</p> Signup and view all the answers

    Which technique is suggested to minimize Socio-psychological barriers in communication?

    <p>Employ different techniques for calling attention and motivating listener</p> Signup and view all the answers

    How can a pharmacist lessen the barrier of communication related to Socio-psychological factors?

    <p>Taking feedback at regular intervals</p> Signup and view all the answers

    What is a characteristic of Competitive and combative listening?

    <p>Preparing the next response instead of truly listening</p> Signup and view all the answers

    How much of what we hear do most people actually understand according to the text?

    <p>50%</p> Signup and view all the answers

    What is one of the major reasons for ineffective listening as mentioned in the text?

    <p>&quot;Poor listening habits&quot;</p> Signup and view all the answers

    What is critical when listening is essential according to the text?

    <p>&quot;Controlling the environment&quot;</p> Signup and view all the answers

    "Competitive or combative listening" occurs when:

    <p>&quot;The listener is preparing their next response rather than genuinely listening&quot;</p> Signup and view all the answers

    What does the text suggest as a key aspect of effective listening?

    <p>Putting constant effort into listening</p> Signup and view all the answers

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