17 Questions
Which of the following is NOT mentioned as a use of silence in communication?
Conveys anger
What type of barrier does the text describe as including factors like noise and discomfort?
Physical barriers
Which type of barrier includes common lack of attention, interest, and feeling irrelevance to the receiver?
Emotional barriers
What is one of the uses of gestures in communication mentioned in the text?
To punctuate statements
Which type of barrier includes prejudice leading to false assumptions?
Socio-psychological barriers
What does the text suggest about the absence of words in communication?
Can sometimes be the most effective way of communication
Which classification do barriers related to noise and environmental confusion fall under?
Physical barriers
What is a recommended strategy to minimize Semantic (Linguistic) barriers in communication?
Using simple language easily understood by the patient
What should a pharmacist do to gain an idea about the language that should be used for communication?
Use simple questions during introduction
Which technique is suggested to minimize Socio-psychological barriers in communication?
Employ different techniques for calling attention and motivating listener
How can a pharmacist lessen the barrier of communication related to Socio-psychological factors?
Taking feedback at regular intervals
What is a characteristic of Competitive and combative listening?
Preparing the next response instead of truly listening
How much of what we hear do most people actually understand according to the text?
50%
What is one of the major reasons for ineffective listening as mentioned in the text?
"Poor listening habits"
What is critical when listening is essential according to the text?
"Controlling the environment"
"Competitive or combative listening" occurs when:
"The listener is preparing their next response rather than genuinely listening"
What does the text suggest as a key aspect of effective listening?
Putting constant effort into listening
Learn how nonverbal signs can indicate lack of attention and how to modify communication to grasp the listener's attention. Explore the importance of facial expressions in conveying emotions and reactions.
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