8 Questions
What is a discussion?
An exchange of ideas between people
Which behavior is considered positive in a discussion?
Listening to others' ideas
What do verbal barriers refer to?
Challenges in conveying messages through words
Which action is a sign of active listening?
Asking questions to clarify understanding
How can one encourage others to speak in a discussion?
Encouraging everyone to speak by asking for their thoughts
What does it mean to make your point briefly in a discussion?
Presenting ideas concisely and to the point
What should one do if they don't understand something in a discussion?
Ask questions to seek clarification
Which action hinders effective verbal communication?
Using ambiguous language that can be misinterpreted
Study Notes
Non-Verbal Signs of Active Listening
- Maintaining eye contact to show engagement and interest
- Nodding to show understanding and agreement
- Leaning forward to show attention and enthusiasm
- Uncrossing arms to show openness and receptivity
- Facing the speaker to show attention and focus
- Avoiding distractions like phones or other people
Verbal Signs of Active Listening
- Asking questions to clarify and confirm understanding
- Paraphrasing to show understanding and restate the message
- Reflecting to show empathy and understanding
- Summarizing to show understanding and recall
- Encouraging the speaker to continue
Questioning
- Asking questions can confirm understanding and uncover challenges
- There are two main types of questions: open and closed
- Open questions allow for longer answers and more information
- Closed questions only allow for a yes or no answer
- Developing good questioning skills can improve interactions with others
Effective Verbal Communication
- Requires a balance of talking and listening
- Active listening is essential for effective verbal communication
- Active listening involves concentrating on and thinking about the message
- Miscommunication can occur when verbal communication is ineffective
Giving Good Feedback
- 5 steps to giving good feedback: (list not provided in the original text)
Effective Discussions
- Require positive contributions from all participants
- Positive contributions include: asking for explanations, encouraging others, listening to others, and making brief points
- Negative contributions include: getting angry, not expressing opinions, and having whispered conversations
Verbal Barriers
- Words can be misunderstood due to various reasons
- Verbal barriers can hinder effective verbal communication
Test your knowledge on identifying verbal and non-verbal signs in active listening. Learn how to improve your listening skills by recognizing cues like eye contact and asking relevant questions.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
