Improving Communication Skills Quiz

Passive listening is a recommended way to improve listening skills.

Assertive people show respect for others while standing by their principles.

Aggressive individuals trust their instincts, feelings, and opinions and act on them.

Therapeutic communication focuses on using technical terms when communicating with patients.

Assertive individuals always consider others’ feelings, needs, thoughts, ideas, and opinions.

An anxious patient may show signs of increased blood pressure and breathing during communication.

Generalization is a negative statement about specific traits of a group applied to an entire population.

When communicating with mentally or emotionally disturbed patients, it is advisable to raise your voice to get their attention.

Telling young patients that a procedure will not hurt, when it will, helps maintain their trust in the healthcare provider.

It is essential to protect patient confidentiality by only sharing information with family members and friends upon their request.

Being personable and supportive can help in avoiding conflict in the workplace.

Jumping to conclusions is an effective strategy for avoiding conflict in the workplace.

Refraining from passing judgments is a recommended strategy for managing stress.

Using proper channels is a strategy that can minimize interruptions in communication with management.