Importance of Company-Customer Relationship
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Questions and Answers

Why is the relationship between a company and a customer important?

  • It leads to increased customer loyalty and satisfaction. (correct)
  • It ensures the company's products are always the cheapest.
  • It allows the company to control the customer's behavior.
  • It helps the company save money on advertising.

    • What is a key benefit of a strong company-customer relationship?

  • Customers will have less influence on the company's decisions.
  • Customers will be less satisfied with the company's products.
  • Customers are more likely to continue doing business with the company. (correct)
  • Customers will always choose the cheapest product.

    • How does a positive company-customer relationship impact the company's reputation?

  • It can enhance and strengthen the company's reputation. (correct)
  • It makes the company less concerned about its reputation.
  • It has no impact on the company's reputation.
  • It can lead to a negative impact on the company's reputation.

    • What effect does a good relationship with customers have on a company's revenue?

    <p>It can lead to increased revenue through repeat business and referrals.</p> Signup and view all the answers

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