Podcast
Questions and Answers
Which component of CRM helps in automating marketing efforts?
Which component of CRM helps in automating marketing efforts?
What does CRM stand for?
What does CRM stand for?
What does Geolocation Technology or Location-Based Services help with?
What does Geolocation Technology or Location-Based Services help with?
What is a benefit of CRM systems?
What is a benefit of CRM systems?
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What does Contact Center Automation provide?
What does Contact Center Automation provide?
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Study Notes
CRM Overview
- CRM stands for Customer Relationship Management
- A benefit of CRM systems is that they help improve customer relationships and customer retention
Automating Marketing Efforts
- The Marketing Automation component of CRM helps in automating marketing efforts
Geolocation Technology
- Geolocation Technology or Location-Based Services help with identifying the location of customers and prospects
Contact Center Automation
- Contact Center Automation provides automation of customer service and support operations
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Description
Test your knowledge of Customer Relationship Management (CRM) strategies and technologies used by business organizations to manage and analyze data from stakeholders, customers, and potential customers.
