Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
Which component of CRM helps in automating marketing efforts?
Which component of CRM helps in automating marketing efforts?
- Contact Center Automation
- Marketing Automation (correct)
- Salesforce Automation
- Geolocation Technology
What does CRM stand for?
What does CRM stand for?
- Customer Relationship Management (correct)
- Consumer Relationship Management
- Customer Review Management
- Current Revenue Management
What does Geolocation Technology or Location-Based Services help with?
What does Geolocation Technology or Location-Based Services help with?
- Identifying a customer’s location and finding prospective customers (correct)
- Managing customer service procedures
- Automating sales division functions
- Streamlining company operations
What is a benefit of CRM systems?
What is a benefit of CRM systems?
Signup and view all the answers
What does Contact Center Automation provide?
What does Contact Center Automation provide?
Signup and view all the answers
Study Notes
CRM Overview
- CRM stands for Customer Relationship Management
- A benefit of CRM systems is that they help improve customer relationships and customer retention
Automating Marketing Efforts
- The Marketing Automation component of CRM helps in automating marketing efforts
Geolocation Technology
- Geolocation Technology or Location-Based Services help with identifying the location of customers and prospects
Contact Center Automation
- Contact Center Automation provides automation of customer service and support operations
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge of Customer Relationship Management (CRM) strategies and technologies used by business organizations to manage and analyze data from stakeholders, customers, and potential customers.
