Identifying Symptoms and Probable Causes Quiz
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Questions and Answers

What is the purpose of research objectives?

  • To make the problem statement more complex
  • To limit the scope of the research project
  • To specify what information is needed to solve the problem (correct)
  • To increase the number of respondents

How should research objectives be in relation to the limitations of time, money, and technology?

  • They should be ignored if they exceed the limitations
  • They should be made more general to accommodate limitations
  • They should be obtainable through marketing research despite limitations (correct)
  • They should be completely disregarded due to limitations

What is the recommended range of research objectives per project?

  • It depends on the complexity of the problem statement
  • One objective to two objectives
  • Seven objectives to ten objectives
  • Three objectives to six objectives (correct)

What do research objectives specify?

<p>The unit of measurement used to gather information (B)</p> Signup and view all the answers

In what way do research objectives word questions?

<p>Using questions based on the respondents’ frame of reference (C)</p> Signup and view all the answers

What is the primary characteristic of research objectives?

<p>They are clear, specific, and actionable (A)</p> Signup and view all the answers

What is the main purpose of defining the problem in marketing research?

<p>To identify potential decision alternatives (B)</p> Signup and view all the answers

In marketing research, when is a decision necessary?

<p>When there are no alternatives (A)</p> Signup and view all the answers

What should all methods of measuring the value of research demonstrate?

<p>That something happened as a result of the research (B)</p> Signup and view all the answers

What do research objectives provide when achieved?

<p>The information necessary to solve the problem (C)</p> Signup and view all the answers

When is exploratory research usually conducted in marketing research?

<p>Before establishing research objectives (B)</p> Signup and view all the answers

What is the primary reason for undertaking exploratory research in marketing?

<p>To learn more about the research problem and priorities (A)</p> Signup and view all the answers

What is the purpose of a situation analysis?

<p>To define the problem decision (B)</p> Signup and view all the answers

What should the researcher start with when conducting a situation analysis?

<p>Understanding the industry (C)</p> Signup and view all the answers

What is an example of a method used in a situation analysis?

<p>Experience surveys (B)</p> Signup and view all the answers

What should the researcher move to after understanding the industry in a situation analysis?

<p>The company itself: its history, performance, products/services (C)</p> Signup and view all the answers

What should a situation analysis help in properly defining?

<p>The problem decision (C)</p> Signup and view all the answers

What is sometimes confused with problems when diagnosing a problem?

<p>Symptoms (B)</p> Signup and view all the answers

What is the most important step in the marketing research process?

<p>Recognizing problems and opportunities (A)</p> Signup and view all the answers

When does a problem occur, according to the text?

<p>When there is a gap between what was supposed to happen and what did happen (C)</p> Signup and view all the answers

What are examples of key performance indicators (KPIs) mentioned in the text?

<p>Decrease in sales, decrease in brand awareness, fewer website conversions (B)</p> Signup and view all the answers

What does a marketing opportunity represent?

<p>A potentially favorable circumstance for successful performance (A)</p> Signup and view all the answers

Why is defining the problem crucial in the marketing research process?

<p>Because an incorrectly defined problem can lead to fundamentally flawed research (C)</p> Signup and view all the answers

What do some firms rely on to renew their life cycles and stay competitive?

<p>Innovations and formal procedures to find and evaluate opportunities (C)</p> Signup and view all the answers

What is the role of a symptom in the context of defining a problem?

<p>To signal and alert management to recognize problems (B)</p> Signup and view all the answers

Why is it important to determine the probable cause of the symptoms?

<p>To narrow down the possible causes to a small set of probable causes (B)</p> Signup and view all the answers

What are decision alternatives in the context of defining a problem?

<p>All the marketing actions that may resolve the problem (C)</p> Signup and view all the answers

Why does a researcher's marketing education and knowledge come into play when determining decision alternatives?

<p>To brainstorm possible decision alternatives (A)</p> Signup and view all the answers

What is the purpose of developing the problem statement in the context of defining a problem?

<p>To provide a concise description of the problem or opportunity that requires research to make a decision (A)</p> Signup and view all the answers

Can the symptoms be verified by other factors identified in the situation analysis?

<p>Yes, symptoms can be cross-verified with other identified factors (C)</p> Signup and view all the answers

What are decision alternatives in the context of defining a problem?

<p>The marketing actions that may resolve the problem (B)</p> Signup and view all the answers

Why does the researcher's marketing education and knowledge come into play when brainstorming decision alternatives?

<p>To suggest possible solutions based on marketing expertise (C)</p> Signup and view all the answers

What is the purpose of developing the problem statement in the context of decision alternatives?

<p>To identify potential marketing actions for resolution (C)</p> Signup and view all the answers

What should all decision alternatives represent?

<p>Marketing actions that may resolve the problem (A)</p> Signup and view all the answers

What is the most crucial role of symptoms in relation to decision alternatives?

<p>To alert management to a problem that requires resolution (D)</p> Signup and view all the answers

How do decision alternatives relate to the situation analysis?

<p>They help verify the symptoms identified in the analysis (C)</p> Signup and view all the answers

In the context of decision alternatives, when might marketing research not be needed?

<p>When competitive firms need to react quickly (C)</p> Signup and view all the answers

What should all methods of measuring the value of marketing research explicitly link the research results to?

<p>Business impacts (C)</p> Signup and view all the answers

In the context of decision alternatives, why might marketing research not be needed if the product is at the end of its life cycle?

<p>The product is already familiar to consumers (D)</p> Signup and view all the answers

What might be a reason for not conducting marketing research when costs far exceed the expected value?

<p>Circumstances dictate there is simply not enough time to conduct marketing research (A)</p> Signup and view all the answers

In what situation might a manager have the experience to act without any additional information in the context of decision alternatives?

<p>For routine decisions (A)</p> Signup and view all the answers

What could be a reason for not conducting marketing research if competitive firms need to react quickly?

<p>When circumstances dictate there is simply not enough time to conduct marketing research (D)</p> Signup and view all the answers

What is the recommended range of research objectives per project?

<p>3 to 6 research objectives (B)</p> Signup and view all the answers

What do research objectives specify?

<p>The information needed (D)</p> Signup and view all the answers

Why is defining the problem crucial in the marketing research process?

<p>To facilitate selection of an alternative (B)</p> Signup and view all the answers

When is exploratory research usually conducted in marketing research?

<p>At the beginning of the research process (D)</p> Signup and view all the answers

What is the primary characteristic of research objectives?

<p>Specificity (B)</p> Signup and view all the answers

What should a situation analysis help in properly defining?

<p>The problem (B)</p> Signup and view all the answers

In marketing research, when is a decision necessary?

<p>When there are multiple alternatives to choose from (D)</p> Signup and view all the answers

What represents a marketing opportunity according to the text?

<p>A situation where multiple decision alternatives exist (D)</p> Signup and view all the answers

Why is understanding decision alternatives important according to the text?

<p>To ensure that an informed decision can be made in marketing research (B)</p> Signup and view all the answers

What role do decision alternatives play in defining a problem in marketing research?

<p>They enable the researcher to evaluate potential solutions to the problem (B)</p> Signup and view all the answers

When does a problem occur, according to the text?

<p>When there are no available decision alternatives (B)</p> Signup and view all the answers

What do decision alternatives help in determining in marketing research?

<p>The potential solutions to the identified problem (B)</p> Signup and view all the answers

Why is defining the problem considered the most important step in the marketing research process?

<p>It prevents a gap between what was supposed to happen and what did happen. (C)</p> Signup and view all the answers

In the context of defining a problem, what is a symptom?

<p>A situation causing a gap between what was supposed to happen and what did happen. (C)</p> Signup and view all the answers

What occurs when there is a gap between what did happen and what could have happened?

<p>A failure to realize a favorable circumstance or chance for progress or advancement. (B)</p> Signup and view all the answers

What represents a potentially favorable circumstance in which a company can perform successfully?

<p>Marketing Opportunity (B)</p> Signup and view all the answers

What are key performance indicators (KPIs) used for?

<p>To provide scores of how well a company is performing relative to its objectives. (A)</p> Signup and view all the answers

What happens if a problem is defined incorrectly in the marketing research process?

<p>The rest of the steps in the research process will be fundamentally flawed. (D)</p> Signup and view all the answers

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