ICT in Business: E-Commerce and E-Business
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ICT in Business: E-Commerce and E-Business

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Questions and Answers

What is the primary focus of e-commerce?

  • The buying and selling of products and services online (correct)
  • Conducting market research through online surveys
  • Networking and collaboration within organizations
  • Empowering business processes through technology

    • Which of the following describes pure play e-business?

  • Organizations engaged in both online and offline sales
  • E-business models that incorporate social media marketing
  • Companies that provide a variety of products and services
  • Businesses focusing exclusively on one specific kind of product (correct)

    • What has been identified as a significant consequence of increased on-demand services like Uber?

  • Positive impacts on public transport revenue
  • Potential negative effects on existing job markets (correct)
  • Higher levels of customer dissatisfaction
  • Greater reliance on traditional transportation methods

    • Why is it important to study e-commerce?

    <p>To understand the opportunities and risks associated with it</p> Signup and view all the answers

    Which statement best encapsulates e-business?

    <p>It encompasses all business processes using the internet for various interactions</p> Signup and view all the answers

    Which key group is NOT typically considered a stakeholder in an e-business context?

    <p>Employees of unrelated businesses</p> Signup and view all the answers

    What does the term 'disruptive business change' in technology refer to?

    <p>Radical shifts that create new market dynamics</p> Signup and view all the answers

    What impact did the Covid-19 pandemic have on on-demand services like Uber?

    <p>A major decline in usage frequency and service availability</p> Signup and view all the answers

    What characterizes a brick-and-click business model?

    <p>It has both online and physical store operations.</p> Signup and view all the answers

    Which of the following is NOT a type of e-commerce business model?

    <p>C2E</p> Signup and view all the answers

    In which e-commerce model does a consumer provide value to a business?

    <p>C2B</p> Signup and view all the answers

    What defines the Business-to-Consumer (B2C) model?

    <p>Selling products and services from businesses to end-users.</p> Signup and view all the answers

    Which statement accurately describes Consumer-to-Consumer (C2C) e-commerce?

    <p>It features consumers selling to other consumers online.</p> Signup and view all the answers

    Which type of e-commerce model primarily uses mobile platforms for transactions?

    <p>M-commerce</p> Signup and view all the answers

    What is a characteristic of Business-to-Business (B2B) e-commerce?

    <p>Collaborative efforts for supply chain services.</p> Signup and view all the answers

    Which of the following describes 'direct-to-consumer' (DTC) as a subcategory of B2C?

    <p>Businesses delivering to end consumers without intermediaries.</p> Signup and view all the answers

    What does C2B stand for in the context of e-Commerce?

    <p>Consumer to Business</p> Signup and view all the answers

    Which technology allows for the linking of documents on the internet?

    <p>Hypertext Transfer Protocol (HTTP)</p> Signup and view all the answers

    What is the primary purpose of Electronic Data Interchange (EDI)?

    <p>To enable electronic document exchange</p> Signup and view all the answers

    Which of the following is NOT a benefit associated with EDI?

    <p>Increased manual processing</p> Signup and view all the answers

    What key trend in e-Commerce is fueled by the COVID-19 pandemic?

    <p>Surge in retail e-commerce</p> Signup and view all the answers

    Which feature of e-commerce technology is emphasized by its ability to reach consumers globally?

    <p>Global reach</p> Signup and view all the answers

    What does Electronic Funds Transfer (EFT) allow?

    <p>Digital movement of money between bank accounts</p> Signup and view all the answers

    What societal trend is associated with rising concerns in e-commerce?

    <p>Increasing market dominance of big technology firms</p> Signup and view all the answers

    What major shift occurred in the period from 2001 to 2006 in the evolution of e-commerce?

    <p>Adoption of a business-driven approach</p> Signup and view all the answers

    Which of the following terms describes the capacity of digital content to offer a vast amount of detailed information?

    <p>Information density</p> Signup and view all the answers

    What was a consequence of the dot-com crash of 2000?

    <p>Shift towards traditional business methods</p> Signup and view all the answers

    Which of the following best describes the period from 1995 to 2000 in e-commerce development?

    <p>Invention focusing on the sale of simple retail goods</p> Signup and view all the answers

    What has been a primary technological advancement influencing B2C e-commerce?

    <p>Expanded bandwidth for data transmission</p> Signup and view all the answers

    What is a characteristic feature of the “Reinvention” period in e-commerce that started around 2007?

    <p>Rapid growth of mobile platforms and local commerce</p> Signup and view all the answers

    What do the terms 'friction-free commerce' and 'first-mover advantages' refer to in the context of e-commerce history?

    <p>Initial optimistic visions for e-commerce</p> Signup and view all the answers

    Which technological standard from the 1980s helped prepare the groundwork for electronic exchanges?

    <p>Electronic Data Interchange (EDI)</p> Signup and view all the answers

    What percentage of people from the surveyed countries reported using their smartphone for social media activities?

    <p>96%</p> Signup and view all the answers

    Which of the following best defines social media?

    <p>An online means of communication and collaboration among interconnected networks.</p> Signup and view all the answers

    What aspect of social media is highlighted by its built philosophy?

    <p>Participation and engagement.</p> Signup and view all the answers

    Which of the following is NOT typically associated with social media?

    <p>Traditional advertising.</p> Signup and view all the answers

    Social media's enhancement by mobility primarily refers to which of the following?

    <p>Accessing social media on various mobile devices.</p> Signup and view all the answers

    The term 'mind boggling' in reference to social media stats suggests what about the impact of social media?

    <p>The growth and usage rates can be surprising and significant.</p> Signup and view all the answers

    In the context of social media, what does 'collaboration' imply?

    <p>Individuals or groups working together for a common purpose.</p> Signup and view all the answers

    The interconnectedness of people and communities in social media is primarily driven by what factor?

    <p>Shared interests and communication technology.</p> Signup and view all the answers

    Study Notes

    Course Details

    • Title: ICT in Business (BHMS4472)
    • Lecturer: Dr. Zulfiqar ALI
    • Office: WK – S1317
    • Office Phone: +852 3746 0749
    • Mobile/WhatsApp: +852 9293 6748
    • Email: [email protected]

    E-Commerce

    • Definition: The buying and selling, marketing and servicing of products and services via computer networks.
    • Alternative definitions:
      • A method of buying and selling goods and services online.
      • A market activity of trading goods or services over the Internet.

    E-Business

    • Definition: Utilizing the internet for networking and empowering business processes, electronic commerce, organizational communication, and collaboration within a company, and with external stakeholders like customers, suppliers, and government agencies.
    • Stakeholders: Groups and individuals that affect or are affected by a company, including buyers, suppliers, competitors, government agencies, and regulatory bodies.
    • Two Types:
      • Pure play: Companies focus on a specific product or service, not a diverse range.
      • Brick and click: Companies operate both online and offline, with a website and physical store.

    E-Commerce vs. E-Business

    • E-Business: Encompasses a broader range of activities, including electronic procurement, distribution, marketing, secure transactions, process automation, and electronic collaboration.
    • E-Commerce: Focused on electronic buying and selling, primarily sell-side (business selling to customers) and buy-side (business buying from suppliers) commerce.

    Types of E-Commerce Models

    • B2C (Business to Consumer): Businesses selling directly to consumers, including direct-to-consumer (DTC) models.
    • B2B (Business to Business): Businesses providing electronic services within the supply chain, including e-procurement, logistics, stock management, ordering, payments, and distribution.
    • C2C (Consumer to Consumer): Consumers selling goods and services to other consumers.
    • C2B (Consumer to Business): Consumers offering products or services to businesses for benefit or payment.
    • Mobile E-commerce (M-commerce): Conducting e-commerce transactions through mobile devices.
    • Social E-commerce: Using social media platforms for online shopping and transactions.
    • Local E-commerce: Focusing on local businesses and customers within a geographical area.

    Key Technologies and Concepts

    • WWW (World Wide Web): Internet's extension with hypertext, enabling linked documents and information access through HTTP (Hypertext Transfer Protocol) and HTML (Hypertext Markup Language).
    • URL (Universal Resource Locator): Unique address assigned to every document or page on a web server.
    • EFT (Electronic Funds Transfer): Digital money movement between bank accounts without employee intervention.
    • EDI (Electronic Data Interchange): Standardized electronic document exchange directly between computer applications, including purchase orders, invoices, and material releases.

    Benefits of EDI

    • Reduced costs: Administration, processing, posting, paper-handling, errors.
    • Increased efficiency: Transaction processing, document exchange, business cycle speed.
    • Other benefits: Lower inventory, enhanced customer service.
    • Business trends:
      • COVID-19 pandemic accelerated retail e-commerce, m-commerce, and on-demand service growth.
    • Technology trends:
      • Mobile platforms and cloud computing are rapidly growing.
      • Big data and Internet of Things (IoT) are gaining prominence.
    • Societal trends:
      • Increasing concern about social network impact and dominance of Big Tech companies.

    Unique Features of E-Commerce Technology

    • Ubiquity: Accessibility from practically anywhere.
    • Global reach: Ability to connect with customers and businesses worldwide.
    • Universal standards: Consistent communication protocols and technologies.
    • Information richness: Extensive and detailed information availability.
    • Interactivity: Two-way communication between businesses and customers.
    • Information density: Abundance of detailed information per unit of effort.
    • Personalization/customization: Tailoring products and services to individual needs.
    • Social technology: Utilizing social media platforms for e-commerce.

    E-Commerce History (Key Periods)

    • Precursors (1970s-1980s): Early systems like Baxter Healthcare's modem-based system, order entry systems, EDI standards, and the French Minitel.
    • Invention (1995-2000): Initial years focused on simple retail, with limited bandwidth and media. Euphoric visions of frictionless commerce and first-mover advantages. Led to the dot-com crash of 2000.
    • Consolidation (2001-2006): Business-driven approach, traditional companies expanding online presence, limited start-up financing, and more complex products and services. Growth of search engine advertising and business web presences.
    • Reinvention (2007-Present): Rapid growth of Web 2.0, social networks, mobile platforms, local commerce, and on-demand service economy. Entertainment content emerges as revenue source, and marketing transforms.
    • Current Landscape: Retail e-commerce continues to grow, with significant room for future expansion.

    Social Media Concepts

    • Defined as online communication, conveyance, collaboration, and cultivation among interconnected networks of individuals, communities, and organizations, enhanced by technology and mobility.
    • Built on a philosophy of participation.
    • Zones of Social Media:
      • Social Communities: Platforms for connecting with people and sharing interests (e.g., Facebook).
      • Social Publishing: Content creation and sharing (e.g., blogs, Twitter).
      • Social Commerce: Promoting products and services online (e.g., Pinterest, Instagram shopping).
      • Social Entertainment: Engaging with interactive media (e.g., gaming platforms).
      • Social CRM: Customer relationship management through social media.

    Social Media Stats

    • 96% of people globally use smartphones to access social media platforms.
    • Significant growth and user base of social media platforms globally.

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    Lecture 1 Managing E-Commerce and Business, BHMS4472 PDF

    Description

    Explore the essentials of E-Commerce and E-Business in this quiz. Understand the definitions, market activities, and stakeholder roles involved in electronic transactions and online business strategies. Test your knowledge on how these concepts empower businesses today.

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