Podcast
Questions and Answers
What is the primary focus of e-commerce?
What is the primary focus of e-commerce?
- The buying and selling of products and services online (correct)
- Conducting market research through online surveys
- Networking and collaboration within organizations
- Empowering business processes through technology
Which of the following describes pure play e-business?
Which of the following describes pure play e-business?
- Organizations engaged in both online and offline sales
- E-business models that incorporate social media marketing
- Companies that provide a variety of products and services
- Businesses focusing exclusively on one specific kind of product (correct)
What has been identified as a significant consequence of increased on-demand services like Uber?
What has been identified as a significant consequence of increased on-demand services like Uber?
- Positive impacts on public transport revenue
- Potential negative effects on existing job markets (correct)
- Higher levels of customer dissatisfaction
- Greater reliance on traditional transportation methods
Why is it important to study e-commerce?
Why is it important to study e-commerce?
Which statement best encapsulates e-business?
Which statement best encapsulates e-business?
Which key group is NOT typically considered a stakeholder in an e-business context?
Which key group is NOT typically considered a stakeholder in an e-business context?
What does the term 'disruptive business change' in technology refer to?
What does the term 'disruptive business change' in technology refer to?
What impact did the Covid-19 pandemic have on on-demand services like Uber?
What impact did the Covid-19 pandemic have on on-demand services like Uber?
What characterizes a brick-and-click business model?
What characterizes a brick-and-click business model?
Which of the following is NOT a type of e-commerce business model?
Which of the following is NOT a type of e-commerce business model?
In which e-commerce model does a consumer provide value to a business?
In which e-commerce model does a consumer provide value to a business?
What defines the Business-to-Consumer (B2C) model?
What defines the Business-to-Consumer (B2C) model?
Which statement accurately describes Consumer-to-Consumer (C2C) e-commerce?
Which statement accurately describes Consumer-to-Consumer (C2C) e-commerce?
Which type of e-commerce model primarily uses mobile platforms for transactions?
Which type of e-commerce model primarily uses mobile platforms for transactions?
What is a characteristic of Business-to-Business (B2B) e-commerce?
What is a characteristic of Business-to-Business (B2B) e-commerce?
Which of the following describes 'direct-to-consumer' (DTC) as a subcategory of B2C?
Which of the following describes 'direct-to-consumer' (DTC) as a subcategory of B2C?
What does C2B stand for in the context of e-Commerce?
What does C2B stand for in the context of e-Commerce?
Which technology allows for the linking of documents on the internet?
Which technology allows for the linking of documents on the internet?
What is the primary purpose of Electronic Data Interchange (EDI)?
What is the primary purpose of Electronic Data Interchange (EDI)?
Which of the following is NOT a benefit associated with EDI?
Which of the following is NOT a benefit associated with EDI?
What key trend in e-Commerce is fueled by the COVID-19 pandemic?
What key trend in e-Commerce is fueled by the COVID-19 pandemic?
Which feature of e-commerce technology is emphasized by its ability to reach consumers globally?
Which feature of e-commerce technology is emphasized by its ability to reach consumers globally?
What does Electronic Funds Transfer (EFT) allow?
What does Electronic Funds Transfer (EFT) allow?
What societal trend is associated with rising concerns in e-commerce?
What societal trend is associated with rising concerns in e-commerce?
What major shift occurred in the period from 2001 to 2006 in the evolution of e-commerce?
What major shift occurred in the period from 2001 to 2006 in the evolution of e-commerce?
Which of the following terms describes the capacity of digital content to offer a vast amount of detailed information?
Which of the following terms describes the capacity of digital content to offer a vast amount of detailed information?
What was a consequence of the dot-com crash of 2000?
What was a consequence of the dot-com crash of 2000?
Which of the following best describes the period from 1995 to 2000 in e-commerce development?
Which of the following best describes the period from 1995 to 2000 in e-commerce development?
What has been a primary technological advancement influencing B2C e-commerce?
What has been a primary technological advancement influencing B2C e-commerce?
What is a characteristic feature of the “Reinvention” period in e-commerce that started around 2007?
What is a characteristic feature of the “Reinvention” period in e-commerce that started around 2007?
What do the terms 'friction-free commerce' and 'first-mover advantages' refer to in the context of e-commerce history?
What do the terms 'friction-free commerce' and 'first-mover advantages' refer to in the context of e-commerce history?
Which technological standard from the 1980s helped prepare the groundwork for electronic exchanges?
Which technological standard from the 1980s helped prepare the groundwork for electronic exchanges?
What percentage of people from the surveyed countries reported using their smartphone for social media activities?
What percentage of people from the surveyed countries reported using their smartphone for social media activities?
Which of the following best defines social media?
Which of the following best defines social media?
What aspect of social media is highlighted by its built philosophy?
What aspect of social media is highlighted by its built philosophy?
Which of the following is NOT typically associated with social media?
Which of the following is NOT typically associated with social media?
Social media's enhancement by mobility primarily refers to which of the following?
Social media's enhancement by mobility primarily refers to which of the following?
The term 'mind boggling' in reference to social media stats suggests what about the impact of social media?
The term 'mind boggling' in reference to social media stats suggests what about the impact of social media?
In the context of social media, what does 'collaboration' imply?
In the context of social media, what does 'collaboration' imply?
The interconnectedness of people and communities in social media is primarily driven by what factor?
The interconnectedness of people and communities in social media is primarily driven by what factor?
Study Notes
Course Details
- Title: ICT in Business (BHMS4472)
- Lecturer: Dr. Zulfiqar ALI
- Office: WK – S1317
- Office Phone: +852 3746 0749
- Mobile/WhatsApp: +852 9293 6748
- Email: [email protected]
E-Commerce
- Definition: The buying and selling, marketing and servicing of products and services via computer networks.
- Alternative definitions:
- A method of buying and selling goods and services online.
- A market activity of trading goods or services over the Internet.
E-Business
- Definition: Utilizing the internet for networking and empowering business processes, electronic commerce, organizational communication, and collaboration within a company, and with external stakeholders like customers, suppliers, and government agencies.
- Stakeholders: Groups and individuals that affect or are affected by a company, including buyers, suppliers, competitors, government agencies, and regulatory bodies.
- Two Types:
- Pure play: Companies focus on a specific product or service, not a diverse range.
- Brick and click: Companies operate both online and offline, with a website and physical store.
E-Commerce vs. E-Business
- E-Business: Encompasses a broader range of activities, including electronic procurement, distribution, marketing, secure transactions, process automation, and electronic collaboration.
- E-Commerce: Focused on electronic buying and selling, primarily sell-side (business selling to customers) and buy-side (business buying from suppliers) commerce.
Types of E-Commerce Models
- B2C (Business to Consumer): Businesses selling directly to consumers, including direct-to-consumer (DTC) models.
- B2B (Business to Business): Businesses providing electronic services within the supply chain, including e-procurement, logistics, stock management, ordering, payments, and distribution.
- C2C (Consumer to Consumer): Consumers selling goods and services to other consumers.
- C2B (Consumer to Business): Consumers offering products or services to businesses for benefit or payment.
- Mobile E-commerce (M-commerce): Conducting e-commerce transactions through mobile devices.
- Social E-commerce: Using social media platforms for online shopping and transactions.
- Local E-commerce: Focusing on local businesses and customers within a geographical area.
Key Technologies and Concepts
- WWW (World Wide Web): Internet's extension with hypertext, enabling linked documents and information access through HTTP (Hypertext Transfer Protocol) and HTML (Hypertext Markup Language).
- URL (Universal Resource Locator): Unique address assigned to every document or page on a web server.
- EFT (Electronic Funds Transfer): Digital money movement between bank accounts without employee intervention.
- EDI (Electronic Data Interchange): Standardized electronic document exchange directly between computer applications, including purchase orders, invoices, and material releases.
Benefits of EDI
- Reduced costs: Administration, processing, posting, paper-handling, errors.
- Increased efficiency: Transaction processing, document exchange, business cycle speed.
- Other benefits: Lower inventory, enhanced customer service.
Major Trends in E-Commerce
- Business trends:
- COVID-19 pandemic accelerated retail e-commerce, m-commerce, and on-demand service growth.
- Technology trends:
- Mobile platforms and cloud computing are rapidly growing.
- Big data and Internet of Things (IoT) are gaining prominence.
- Societal trends:
- Increasing concern about social network impact and dominance of Big Tech companies.
Unique Features of E-Commerce Technology
- Ubiquity: Accessibility from practically anywhere.
- Global reach: Ability to connect with customers and businesses worldwide.
- Universal standards: Consistent communication protocols and technologies.
- Information richness: Extensive and detailed information availability.
- Interactivity: Two-way communication between businesses and customers.
- Information density: Abundance of detailed information per unit of effort.
- Personalization/customization: Tailoring products and services to individual needs.
- Social technology: Utilizing social media platforms for e-commerce.
E-Commerce History (Key Periods)
- Precursors (1970s-1980s): Early systems like Baxter Healthcare's modem-based system, order entry systems, EDI standards, and the French Minitel.
- Invention (1995-2000): Initial years focused on simple retail, with limited bandwidth and media. Euphoric visions of frictionless commerce and first-mover advantages. Led to the dot-com crash of 2000.
- Consolidation (2001-2006): Business-driven approach, traditional companies expanding online presence, limited start-up financing, and more complex products and services. Growth of search engine advertising and business web presences.
- Reinvention (2007-Present): Rapid growth of Web 2.0, social networks, mobile platforms, local commerce, and on-demand service economy. Entertainment content emerges as revenue source, and marketing transforms.
- Current Landscape: Retail e-commerce continues to grow, with significant room for future expansion.
Social Media Concepts
- Defined as online communication, conveyance, collaboration, and cultivation among interconnected networks of individuals, communities, and organizations, enhanced by technology and mobility.
- Built on a philosophy of participation.
- Zones of Social Media:
- Social Communities: Platforms for connecting with people and sharing interests (e.g., Facebook).
- Social Publishing: Content creation and sharing (e.g., blogs, Twitter).
- Social Commerce: Promoting products and services online (e.g., Pinterest, Instagram shopping).
- Social Entertainment: Engaging with interactive media (e.g., gaming platforms).
- Social CRM: Customer relationship management through social media.
Social Media Stats
- 96% of people globally use smartphones to access social media platforms.
- Significant growth and user base of social media platforms globally.
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Description
Explore the essentials of E-Commerce and E-Business in this quiz. Understand the definitions, market activities, and stakeholder roles involved in electronic transactions and online business strategies. Test your knowledge on how these concepts empower businesses today.
