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Questions and Answers

What is one of the primary purposes of recruitment in human resources management?

  • To conduct exit interviews
  • To evaluate employee performance
  • To ensure employee turnover
  • To attract qualified candidates for organizational vacancies (correct)

Which component is NOT typically part of the induction process for new employees?

  • Assignment of mentors or supervisors
  • Conducting job performance evaluations (correct)
  • Job-specific training
  • Introduction to organizational culture

In the context of salary determination, which strategy is essential for maintaining legal compliance?

  • Adhering to minimum wage laws (correct)
  • Creating complex pay scales
  • Raising salaries regularly
  • Offering bonuses without limits

What does Total Quality Management (TQM) primarily aim to achieve?

<p>Continuous improvement of processes and customer satisfaction (C)</p> Signup and view all the answers

Which document outlines minimum standards for hours, leave, and remuneration?

<p>Basic Conditions of Employment Act (C)</p> Signup and view all the answers

What is a negative outcome of poor quality management?

<p>Increased returns and complaints (D)</p> Signup and view all the answers

Which of the following is NOT a type of fringe benefit?

<p>Job security (B)</p> Signup and view all the answers

What is a key element in implementing Total Quality Management?

<p>Continuous skills development (D)</p> Signup and view all the answers

Which approach involves systematic upgrades to processes in quality management?

<p>Plan-Do-Check-Act (PDCA) cycle (D)</p> Signup and view all the answers

What aspect does quality directly affect in a business?

<p>Customer satisfaction and business reputation (D)</p> Signup and view all the answers

What is a primary focus of Human Resources Management (HRM)?

<p>Acquiring, developing, and retaining the workforce (C)</p> Signup and view all the answers

Which component is critical during the placement phase of HRM?

<p>Monitoring progress and providing development pathways (D)</p> Signup and view all the answers

In the context of salary determination, which strategy is essential for a competitive advantage?

<p>Creating pay scales with clear progression (C)</p> Signup and view all the answers

What is an essential principle of Total Quality Management (TQM)?

<p>Comprehensive customer satisfaction focus (D)</p> Signup and view all the answers

Which aspect of quality management directly contributes to reduced costs?

<p>Reducing rework and waste (D)</p> Signup and view all the answers

Which legislative act addresses fair labor practices?

<p>Labour Relations Act (B)</p> Signup and view all the answers

What role does 'quality assurance' play in quality management?

<p>Integrated preventive measures within processes (D)</p> Signup and view all the answers

Which element is part of the implementation of Total Quality Management?

<p>Regular training and workshops (D)</p> Signup and view all the answers

What is a negative consequence of poor quality management?

<p>Increased returns and complaints (A)</p> Signup and view all the answers

Which type of fringe benefit can significantly enhance employee satisfaction?

<p>Wellness programs or subsidies (C)</p> Signup and view all the answers

What is the primary goal of the induction process for new employees?

<p>To ensure the smooth integration of new employees (B)</p> Signup and view all the answers

Which of the following is an essential aspect of the recruitment process?

<p>Job analysis to outline responsibilities and required competencies (B)</p> Signup and view all the answers

Which of the following elements is NOT part of the Total Quality Management (TQM) framework?

<p>Reactive problem-solving strategies (C)</p> Signup and view all the answers

In the context of salary determination, which factor must be balanced with competitive salaries?

<p>Financial sustainability of the organization (D)</p> Signup and view all the answers

What is a vital requirement for effective quality control in business operations?

<p>Inspection and testing to meet set quality standards (C)</p> Signup and view all the answers

Which act promotes ongoing training and development of employees?

<p>Skills Development Act (D)</p> Signup and view all the answers

What could be a potential negative outcome of poorly implemented quality management systems?

<p>Damage to brand reputation (B)</p> Signup and view all the answers

Which component is crucial for ensuring strategic placement of employees?

<p>Aligning employee skills and career goals with job requirements (B)</p> Signup and view all the answers

Which type of benefit is commonly associated with enhancing employee loyalty?

<p>Flexible working arrangements (B)</p> Signup and view all the answers

Which of the following is an important step in the selection process?

<p>Conducting background checks (A)</p> Signup and view all the answers

What is the primary focus of aligning employee performance within Human Resources Management?

<p>Achieving organizational goals (B)</p> Signup and view all the answers

Which recruitment channel is least effective in attracting qualified candidates?

<p>Cold calling potential candidates (A)</p> Signup and view all the answers

What is a key component of the induction process for new employees?

<p>Job-specific training and role clarity (B)</p> Signup and view all the answers

Which factor is critical for ensuring effective salary determination within organizations?

<p>Adherence to minimum wage laws and transparency (D)</p> Signup and view all the answers

Which element of Total Quality Management focuses on maintaining consistency in quality?

<p>Quality Assurance (B)</p> Signup and view all the answers

In the context of business operations, which is a potential negative outcome of failing to implement TQM effectively?

<p>Damage to brand reputation (B)</p> Signup and view all the answers

Which of the following acts aims to create a fair working environment for all employees?

<p>Employment Equity Act (D)</p> Signup and view all the answers

What is a fundamental principle of the relationship between quality and business functions?

<p>Quality standards must be aligned across all functions (D)</p> Signup and view all the answers

Which method of reducing costs associated with quality focuses on the prevention of defects?

<p>Process Improvement (B)</p> Signup and view all the answers

What is a consequence of providing fringe benefits that is often overlooked?

<p>Increases operational costs (D)</p> Signup and view all the answers
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