Podcast
Questions and Answers
How are non-urgent shifts assigned?
How are non-urgent shifts assigned?
- Shifts will be assigned randomly.
- Shifts will be assigned on a first-come-first-serve basis.
- If the support worker is a good match for the client, shifts will be assigned automatically through ShiftCare app, based on the unavailability support worker added on ShiftCare. (correct)
- If the support worker is a good match for the client, shifts will be assigned through text messages, based on the unavailability support worker added on ShiftCare.
Only for short notice booking, for example, shifts within 24 hours from time of booking, the Client Service team will reach out to support workers to double check their availability to work either via phone call, text messages or email.
Only for short notice booking, for example, shifts within 24 hours from time of booking, the Client Service team will reach out to support workers to double check their availability to work either via phone call, text messages or email.
True (A)
If support worker gets assigned a shift that they know they cannot do, who should they contact and how long do they have to contact?
If support worker gets assigned a shift that they know they cannot do, who should they contact and how long do they have to contact?
- The Admin, within a week.
- The Admin, within a day.
- The Client Service team, immediately. (correct)
- The Client Service team, anytime before the shift starts.
The Client Service team is contactable via email at [email protected] or phone call/text on 0431 113 249.
The Client Service team is contactable via email at [email protected] or phone call/text on 0431 113 249.
Support workers must clock in when you start the shift and clock out when you finish, based on the assigned start/finish time.
Support workers must clock in when you start the shift and clock out when you finish, based on the assigned start/finish time.
Failing to clock in and/or clock out will result in conflicts in the support worker’s timesheets when we do payroll and invoicing.
Failing to clock in and/or clock out will result in conflicts in the support worker’s timesheets when we do payroll and invoicing.
In case the shift ends earlier than assigned time, e.g., the client requests the support worker to leave early, what should the support worker do?
In case the shift ends earlier than assigned time, e.g., the client requests the support worker to leave early, what should the support worker do?
Even if it is a regular client, the support worker must still read the shift instruction on ShiftCare when they got assigned a shift. New details, such as changes in support plan, changes in address, contact details, details of the client’s appointment, specific request for the day, and daily mileage limit will be updated in the instruction.
Even if it is a regular client, the support worker must still read the shift instruction on ShiftCare when they got assigned a shift. New details, such as changes in support plan, changes in address, contact details, details of the client’s appointment, specific request for the day, and daily mileage limit will be updated in the instruction.
In case where the client wants to extend the shift, support workers must seek approval from the Client Service team and inform the Client Service team of the actual end time afterwards, so that the Client Service team can adjust the shift accordingly.
In case where the client wants to extend the shift, support workers must seek approval from the Client Service team and inform the Client Service team of the actual end time afterwards, so that the Client Service team can adjust the shift accordingly.
Which of the following is a compulsory part that the support worker has to submit after EVERY shift?
Which of the following is a compulsory part that the support worker has to submit after EVERY shift?
