test 9-12 study guide
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test 9-12 study guide

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Questions and Answers

What are the 3 phases of human resource management?

  • Acquiring, Maintaining, Developing (correct)
  • Planning, Organizing, Controlling
  • Interviewing, Hiring, Firing
  • Recruiting, Selecting, Training

    • What is the main purpose of recruiting in human resource management?

  • Attracting qualified job applicants (correct)
  • Selecting the best candidate
  • Training new employees
  • Conducting performance appraisals

    • What is the process of selection in human resource management?

  • Evaluating employee performance
  • Training new employees
  • Gathering information about applicants and choosing the most appropriate one (correct)
  • Conducting job analysis

    • What is the maintaining phase of human resource management focused on?

    <p>Activities used to maintain employees</p> Signup and view all the answers

    What activities are part of the human resource management's training and development?

    <p>Train and develop</p> Signup and view all the answers

    Why is it important for an organization to retain their employees?

    <p>It's extremely cost-efficient</p> Signup and view all the answers

    What is employee training in human resource management?

    <p>Teaching employees new skills and jobs</p> Signup and view all the answers

    What are the main objectives of performance appraisals?

    <p>Letting workers know how well they are doing</p> Signup and view all the answers

    What is job analysis in human resource management?

    <p>A systematic procedure for studying jobs to determine their various elements and requirements</p> Signup and view all the answers

    What is compensation in human resource management?

    <p>The payment employees receive in return for their labor</p> Signup and view all the answers

    What is cultural diversity related to in human resource management?

    <p>Race, ethnicity, and gender</p> Signup and view all the answers

    What is motivation in the context of human resource management?

    <p>An internal process that energizes and directs</p> Signup and view all the answers

    What is the meaning of brand loyalty?

    <p>Customer's favorable attitude towards a brand</p> Signup and view all the answers

    What is the assumption of Theory X?

    <p>People are naturally unmotivated and dislike work</p> Signup and view all the answers

    What is the purpose of job enrichment?

    <p>To provide employees with more variety and responsibility in their jobs</p> Signup and view all the answers

    What is the role of positive reinforcement?

    <p>To strengthen behavior by reward</p> Signup and view all the answers

    What is the purpose of marketing research?

    <p>To gather and analyze data concerning a particular marketing problem</p> Signup and view all the answers

    What is the product life cycle stage where sales revenue and profit peak?

    <p>Maturity</p> Signup and view all the answers

    What is the main focus of customer relationship management?

    <p>Using customer information to build relationships</p> Signup and view all the answers

    What is the purpose of empowerment?

    <p>To make employees more involved in their jobs by increasing their participation</p> Signup and view all the answers

    What is the concept of market positioning?

    <p>Creating an image or identity for a product in the minds of the target market</p> Signup and view all the answers

    What is the role of reinforcement theory in motivation?

    <p>Rewarded behavior is likely to be repeated, while punished behavior is less likely to occur</p> Signup and view all the answers

    What are the 3 phases of human resource management?

    <p>Acquiring, Maintaining, Developing</p> Signup and view all the answers

    What is the main purpose of recruiting in human resource management?

    <p>Attracting qualified job applicants</p> Signup and view all the answers

    What is the process of selection in human resource management?

    <p>Gathering information about applicants and choosing the most appropriate</p> Signup and view all the answers

    What activities are part of human resource management's training and development?

    <p>Train and develop</p> Signup and view all the answers

    What is the maintaining phase of human resource management focused on?

    <p>Activities used to maintain employees</p> Signup and view all the answers

    Why is it important for an organization to retain their employees?

    <p>It's extremely cost-efficient</p> Signup and view all the answers

    What is employee training in human resource management?

    <p>Teaching employees new skills and jobs</p> Signup and view all the answers

    What are the main objectives of performance appraisals?

    <p>Providing effective basis for rewards</p> Signup and view all the answers

    What is job analysis in human resource management?

    <p>A systematic procedure for studying jobs to determine their elements and requirements</p> Signup and view all the answers

    What is compensation in human resource management?

    <p>The payment employees receive in return for their labor</p> Signup and view all the answers

    What is cultural diversity related to in human resource management?

    <p>Race, ethnicity, and gender</p> Signup and view all the answers

    What is motivation in the context of human resource management?

    <p>An internal process that energizes and directs</p> Signup and view all the answers

    What is the assumption of Theory X?

    <p>People are naturally unmotivated and dislike work</p> Signup and view all the answers

    What is the main purpose of packaging?

    <p>To provide a container</p> Signup and view all the answers

    What is the process of market segmentation?

    <p>Dividing a market into groups based on common characteristics</p> Signup and view all the answers

    What is the role of reinforcement theory in motivation?

    <p>It is based on the premise that rewarded behavior is likely to be repeated</p> Signup and view all the answers

    What is the meaning of price in the context of marketing?

    <p>The amount of money the seller is willing to accept</p> Signup and view all the answers

    What is the purpose of labeling in marketing?

    <p>To present information about the product</p> Signup and view all the answers

    What is the main focus of customer relationship management?

    <p>Using information about customers to develop desired customer relationships</p> Signup and view all the answers

    What is the role of positive reinforcement?

    <p>It strengthens behavior by reward</p> Signup and view all the answers

    What is the purpose of marketing research?

    <p>To gather and analyze data concerning a particular marketing problem</p> Signup and view all the answers

    What is the role of empowerment?

    <p>To make employees more involved in their jobs by increasing their participation</p> Signup and view all the answers

    What is the meaning of using price?

    <p>The amount of money the seller is willing to accept in exchange</p> Signup and view all the answers

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