Human Resource Management Functions

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Questions and Answers

Which aspect of a job is a 'position' most closely related to?

  • Collections of activities with a clear beginning, middle, and end.
  • A set of duties, tasks, activities, and elements to be performed by a single worker. (correct)
  • A collection of similar jobs.
  • The smallest identifiable unit of work.

If a company aims to enhance employee retention through employer branding, which strategy would be most effective?

  • Offer higher salaries than the industry average without emphasizing culture.
  • Increase the number of job postings on various platforms.
  • Implement stricter performance review processes.
  • Focus on communicating the company's values and culture to foster a sense of belonging. (correct)

What is the primary focus of 'succession planning' within human resources?

  • Identifying and nurturing talented individuals to fill key organizational positions. (correct)
  • Focusing on employee experience.
  • Providing opportunities for employees to chart their career growth.
  • Improving current employee satisfaction through various engagement activities.

Which of these is the best example of a 'duty' within the context of a job analysis?

<p>Hospitality activities for visitors. (A)</p> Signup and view all the answers

An HR manager is tasked with improving the company's employer brand. Which of the following initiatives would directly contribute to this goal?

<p>Creating content that showcases the company's culture and employee experiences. (D)</p> Signup and view all the answers

A company is experiencing a high turnover rate among its software engineers. How could workforce forecasting help address this issue?

<p>By providing insights into why engineers are leaving and predicting future staffing needs. (A)</p> Signup and view all the answers

Which data collection method is most suited to gathering detailed information about employees' perceptions of their training needs?

<p>Conducting surveys and questionnaires. (C)</p> Signup and view all the answers

What is the key difference between operational and strategic workforce forecasting?

<p>Operational forecasting covers short-term workforce needs, while strategic forecasting focuses on long-term workforce needs. (A)</p> Signup and view all the answers

Which activity exemplifies the 'employee attraction' pillar of employer branding?

<p>Considering employees' experiences and expectations in organizational practices. (C)</p> Signup and view all the answers

Which of the following represents the most effective use of 'AI Virtual Coaches'?

<p>To offer personalized training and development feedback. (D)</p> Signup and view all the answers

What differentiates 'job description' from 'job specification' in job analysis?

<p>Job description outlines duties, while job specification covers education, skills, and experience. (D)</p> Signup and view all the answers

Which action primarily supports the 'talent pipelining' pillar of employer branding?

<p>Creating relationships with potential future employees, such as through internships or university programs. (B)</p> Signup and view all the answers

What is the primary goal of workforce forecasting?

<p>To predict future workforce needs and skills requirements. (D)</p> Signup and view all the answers

In the context of identifying training needs, what does a Training Needs Analysis (TNA) primarily achieve?

<p>It aligns training with business objectives and improves employee performance. (D)</p> Signup and view all the answers

A company wants to improve its recruitment strategies to attract top talent. Which of the following actions would be most effective?

<p>Focus on promoting the company's mission and values to potential candidates. (C)</p> Signup and view all the answers

What is the primary focus when analyzing organizational goals and changes to identify training needs?

<p>Identifying the skills and competencies employees need to support the organization’s future direction. (A)</p> Signup and view all the answers

Which of the following is a key advantage of using e-learning as a training delivery method?

<p>It allows for flexible study schedules and locations for participants. (A)</p> Signup and view all the answers

Why is it important to involve learners actively in discussions during training sessions?

<p>To stimulate learners' interest, and allow the sharing of experiences. (D)</p> Signup and view all the answers

What is the main purpose of 'employer branding'?

<p>To promote the company as a desirable place to work. (C)</p> Signup and view all the answers

A company decides to implement a hybrid workforce forecasting method. What does this entail?

<p>Combining quantitative data analysis with qualitative insights. (A)</p> Signup and view all the answers

What impact does the 'organizational culture' pillar have on employer branding?

<p>It creates a workplace where employees thrive, enhancing the company's reputation. (D)</p> Signup and view all the answers

In the context of delivering effective training programs, what is a significant disadvantage of using the lecture method?

<p>It involves the learners passively and has feedback. (C)</p> Signup and view all the answers

An HR department aims to 'prioritize internal mobility and talent access' as a recruitment strategy. Which action would best support this?

<p>Implementing a mentorship program to develop employees skills. (C)</p> Signup and view all the answers

What role does 'data analysis and analytics' play in identifying employee training needs?

<p>They provide insights into skill gaps and areas where training is needed. (B)</p> Signup and view all the answers

Which of the following scenarios describes the use of a 'case study' as a training method?

<p>Participants analyze a real-world business situation and propose solutions. (C)</p> Signup and view all the answers

An organization is looking to streamline its selection process. Which step would likely come immediately after 'Screening and Pre-Selection'?

<p>Interview (D)</p> Signup and view all the answers

Which activity demonstrates the 'employees' stories and advocacy' pillar of employer brand?

<p>Encouraging employees to share positive work-related experiences. (B)</p> Signup and view all the answers

What activity occurs when 'collecting data' to identify training needs?

<p>Distribute surveys, conduct interviews or focus groups, observe employees in their work environment, and review relevant documents or performance records. (A)</p> Signup and view all the answers

Which type of training involves using interpersonal interaction?

<p>Team building. (A)</p> Signup and view all the answers

Which layout is more condusive to group communication?

<p>A circlular layout. (B)</p> Signup and view all the answers

When using group communications with 10-30 people, which layout is most condusive.

<p>Lines facing towards the centre. (A)</p> Signup and view all the answers

What is the process of the employee charting the path of their career called?

<p>Career Pathing (A)</p> Signup and view all the answers

What role does the employer have in succession planning?

<p>Making a strategy (D)</p> Signup and view all the answers

While career development focuses on _____ ,succession planning focuses on _____.

<p>experience, retention (C)</p> Signup and view all the answers

What's the advantage of Brainstorming?

<p>Promotes active participation of learners. (D)</p> Signup and view all the answers

Which item is NOT an advantage of demonstrations?

<p>It takes a lot of effort to produce (B)</p> Signup and view all the answers

What represents the biggest disadvantage of Worksheets?

<p>Time-consuming (D)</p> Signup and view all the answers

What is a key advantage of e-learning?

<p>Study is flexible (A)</p> Signup and view all the answers

What is the last step in the selection process?

<p>Job Offer (C)</p> Signup and view all the answers

Flashcards

What is Job Analysis?

A systematic process to identify job responsibilities, requirements, skills, and competencies.

What is a 'Job'?

A collection of similar positions.

What is a 'Position'?

A set of duties, tasks, activities, and elements performed by one worker.

What is a 'Duty'?

Collections of tasks directed at general job goals.

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What are 'Tasks'?

Collections of activities with a start, middle, and end.

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What is Workforce Forecasting?

Determines the workforce skills needed to conduct business successfully.

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What is Operational Workforce Forecasting?

12-month outlook, seasonal demands, or internal initiative updates.

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What is Strategic Workforce Forecasting?

1-5 year outlook, and competitor landscape evolution.

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Steps for Workforce Forecasting?

Define business goals, investigate current workforce and any gaps.

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What is Quantitative Forecasting?

Trends from historical data.

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What is Qualitative Forecasting?

Insights through communication.

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What is a Recruitment Strategy?

Hiring plan to attract, evaluate, and hire for open positions.

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What is Employer Branding?

The public's perceived identity of your organization as an employer.

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What are the Pillars of Employer Branding?

Talent pipelining, culture, employee attraction, and metrics.

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What is the Selection Process?

Process to sift candidates and extend a contract to the final step.

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Name 3 steps of the Selection Process?

Application, screening and interview.

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Name 3 steps of the Selection Process at the end?

Assessment, references, and the final decision.

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What does Training Needs Analysis Define?

Addresses specific areas/roles.

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How to identify Employee Training Needs?

Feedback, descriptions, assessments,

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Give examples of how to identify Training Needs?

Reviews, job skills and competency assessments, surveys and suggestions.

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What is AI Training Needs

Learning machine tools

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What is a 'Lecture' Useful For?

Passing on facts, specific job and task information.

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What is 'Discussion' Useful For?

Stimulating interest and generating solutions.

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What are 'Case studies' Useful For?

Building analytical skills.

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What is 'Role-Playing' Useful For?

Developing interactive knowledge.

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What is 'Group exercise' Useful For?

Team building and developing interactive skills.

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What is 'Brainstorming' Useful For?

Giving options for people to do as they wish.

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What is 'Demonstration' Useful For?

Showing right action.

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What is 'Worksheet' Useful For?

To resolve cases of solutions and problems.

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What is 'E-Learning' Useful For?

Learning facts.

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What does 'Allow materials to be passed on quickly' do?

The student will then learn it.

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What is Succession Planning?

Process of mentoring talent.

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What is Career Development?

Charting an employee's career path.

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What career assessments does Career Planning support?

Employee self-assessment

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What is the primary result of a Focus planning

Retention of employees .

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Study Notes

  • Human Resource Management

Functions of Human Resource Management

  • Managerial functions of HRM include planning, organizing, directing, and controlling
  • Operative functions of HRM include procurement, development, compensation, maintenance, and integration.

Scope of Human Resource Management

  • Employee recruitment and selection
  • Employee training and development
  • Employee performance management
  • Compensation and benefits administration
  • Industrial relations

Job Analysis and Workforce Forecasting

  • Analysis in detail of the skills and competencies needed for a role.
  • Job details encompass duties, tasks, environment, tools, relationships, and requirements
  • Unit descriptions break down by job, position, duty, tasks, activity, and element
  • Workforce forecasting determines the workers and skills needed to conduct business successfully
  • Operational workforce forecasting has a 12-month outlook and reflects seasonal demands
  • Strategic workforce forecasting has a 1 to 5-year outlook with goal adjustments

Advantages of Workforce Forecasting

  • Improves resource planning and allocation
  • Increases operational efficiency and responsiveness
  • Identifies training opportunities and diversifies talent
  • Enhances scheduling and saves costs
  • Helps teams close skill gaps and encourages a positive environment

Steps for Executing Workforce Forecasting

  • Define business goals
  • Investigate current workforce
  • Consider future needs and identify current gaps
  • Fill workforce gaps
  • Workforce forecasting methods are quantitative, qualitative, hybrid, and casual

Recruitment Strategies and Employer Branding

  • A recruitment strategy is a hiring plan to attract, evaluate, and hire
  • Recruiting strategies include prioritizing internal mobility, improving the company's online presence, and strengthening recruiter relationships
  • Employer brand is the reputation and experience an organization has
  • Employer brand is the perceived identity of the company by the public
  • Talent pipelining, company culture, employee attraction, employee stories, and employer branding metrics are pillars of employer branding
  • Employer branding results in top talent attraction, employee retention, engagement, and a strong company culture.

Selection Process: The 7 Steps

  • Application
  • Screening and pre-selection
  • Interview
  • Assessment
  • References and background check
  • Decision
  • Job offer and contract
  • Week 6 Agenda

Identifying Training Needs

  • Training Needs Analysis (TNA) aligns training with business goals and improvs employee performance
  • Training Needs Analysis (TNA) retains top talent and saves costs
  • Key steps include defining objectives, identifying stakeholders, collecting data, and analyzing it
  • Identify training needs based on analysis and set SMART training objectives
  • Consider a mix of training styles when designing the program and assign qualified trainers
  • Evaluate training effectiveness through feedback and post-training assessments
  • Conduct periodic TNAs to address skill gaps
  • Machine learning, AI virtual coaches, and data analytics are aspects of AI in Training Needs Analysis (TNA)

Designing and Delivering Effective Training Programs

  • Lectures pass on information and facts but the learner may be passive
  • A trainer should provide information and answer questions for lectures
  • Discussions require input on facts about the topic from learners but stimulates interest and thought
  • A trainer should establish small groups early and assign a task
  • A case study helps solve problems and change attitudes but can be time-consuming to prepare
  • A trainer should use provocative questions to drive key issues for discussion
  • Role-playing helps develop interactive knowledge and modify attitudes while using the participant's past experiences but may be time-consuming
  • A trainer should choose a story illustrating key points used for role-playing
  • Group exercises facilitate high participation but it requires skills for a trainer to guide
  • Promotes learner participation
  • Stimulates interest if the demonstration has a lot of interest for learners
  • Helps learners relate general learning to a specific are of their work when using worksheets
  • Allows material to be quickly passes when training through E-Learning

Career Development and Succession Planning

  • Succession plans identify talented people for important positions
  • Employee driven process ensuring a talent pool
  • Career pathing is a process for employees to chart their career growth.
  • Career development includes employee self-assessment. While succession planning plays an imperative role for the company's strategy.
  • Focus during employee experience lays with career development. Whereas focus during retention lays with succession planning.

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