Human Resource Management: Employee Turnover and Organizational Justice
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Human Resource Management: Employee Turnover and Organizational Justice

Learn about the importance of employee retention and the impact of turnover on organizations. Understand the differences between involuntary and voluntary turnover and the elements of organizational justice.

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Questions and Answers

What tends to persist in the face of organizational interventions?

Negative attitudes

What is the primary predictor of job dissatisfaction?

Nature of the task

Which of the following is linked to job satisfaction?

Task complexity

What is the result of simple, repetitive jobs that do not mentally challenge the worker?

<p>Frustration and dissatisfaction</p> Signup and view all the answers

What is a reason why a person may be satisfied with their supervisor?

<p>Because the supervisor has 'warmth' and genuinely cares about the worker</p> Signup and view all the answers

What is pay seen as an indicator of?

<p>Status within the organization and in society</p> Signup and view all the answers

What is more important than the level of pay itself for many individuals?

<p>The standing of their pay relative to others doing similar work</p> Signup and view all the answers

What is the primary source of income and financial security for most people?

<p>Work</p> Signup and view all the answers

What is a factor that influences job satisfaction?

<p>All of the above</p> Signup and view all the answers

What is a common result of a lack of flexibility in where and when the work is done?

<p>Decreased job satisfaction</p> Signup and view all the answers

Study Notes

Managing Turnover

  • Involuntary turnover: employees are let go due to performance or policy violations
  • Voluntary turnover: employees leave voluntarily, often due to job dissatisfaction
  • Organizations must be careful when discharging employees, considering legal aspects and repercussions

Progressive Discipline and Alternative Dispute Resolution

  • Progressive discipline involves documenting employee misconduct and using punitive measures to correct behavior
  • Alternative Dispute Resolution (ADR) methods include:
    • Open-door policy: supervisor and subordinate resolve issues together
    • Peer review: panel of organizational representatives helps resolve disputes
    • Mediation: neutral third party helps disputants reach a settlement
    • Arbitration: professional arbitrator makes a binding decision

Employee Assistance and Wellness Programs

  • Employee Assistance Programs (EAPs) provide referral services for employees with personal problems
  • EAPs are often included in employee handbooks, and supervisors and employees are trained to use the referral service

Job Satisfaction and Job Withdrawal

  • Job satisfaction is a pleasurable feeling resulting from the perception that one's job fulfills important job values
  • Job dissatisfaction can lead to job withdrawal, including:
    • Physical job withdrawal: leaving the job or transferring internally
    • Whistle-blowing: making grievances public

Sources of Job Dissatisfaction

  • Unsafe working conditions
  • Tasks and roles:
    • Task complexity and flexibility
    • Value placed on the task by the employee
  • Supervisors and co-workers:
    • Supervisor warmth and respect
  • Pay and benefits:
    • Pay level and standing within the organization
    • Financial security and job satisfaction

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