Questions and Answers
What tends to persist in the face of organizational interventions?
Negative attitudes
What is the primary predictor of job dissatisfaction?
Nature of the task
Which of the following is linked to job satisfaction?
Task complexity
What is the result of simple, repetitive jobs that do not mentally challenge the worker?
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What is a reason why a person may be satisfied with their supervisor?
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What is pay seen as an indicator of?
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What is more important than the level of pay itself for many individuals?
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What is the primary source of income and financial security for most people?
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What is a factor that influences job satisfaction?
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What is a common result of a lack of flexibility in where and when the work is done?
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Study Notes
Managing Turnover
- Involuntary turnover: employees are let go due to performance or policy violations
- Voluntary turnover: employees leave voluntarily, often due to job dissatisfaction
- Organizations must be careful when discharging employees, considering legal aspects and repercussions
Progressive Discipline and Alternative Dispute Resolution
- Progressive discipline involves documenting employee misconduct and using punitive measures to correct behavior
- Alternative Dispute Resolution (ADR) methods include:
- Open-door policy: supervisor and subordinate resolve issues together
- Peer review: panel of organizational representatives helps resolve disputes
- Mediation: neutral third party helps disputants reach a settlement
- Arbitration: professional arbitrator makes a binding decision
Employee Assistance and Wellness Programs
- Employee Assistance Programs (EAPs) provide referral services for employees with personal problems
- EAPs are often included in employee handbooks, and supervisors and employees are trained to use the referral service
Job Satisfaction and Job Withdrawal
- Job satisfaction is a pleasurable feeling resulting from the perception that one's job fulfills important job values
- Job dissatisfaction can lead to job withdrawal, including:
- Physical job withdrawal: leaving the job or transferring internally
- Whistle-blowing: making grievances public
Sources of Job Dissatisfaction
- Unsafe working conditions
- Tasks and roles:
- Task complexity and flexibility
- Value placed on the task by the employee
- Supervisors and co-workers:
- Supervisor warmth and respect
- Pay and benefits:
- Pay level and standing within the organization
- Financial security and job satisfaction
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