Podcast
Questions and Answers
Recruitment is a process of finding and attracting the potential ______ for filling up the vacant positions in an organization.
Recruitment is a process of finding and attracting the potential ______ for filling up the vacant positions in an organization.
resources
The aims of performance appraisal include giving employees feedback on their ______.
The aims of performance appraisal include giving employees feedback on their ______.
performance
The recruitment and selection process is crucial for identifying job ______.
The recruitment and selection process is crucial for identifying job ______.
vacancies
One of the key elements of employee orientation is knowing their ______ and responsibilities.
One of the key elements of employee orientation is knowing their ______ and responsibilities.
Supervision is the act of ______ something or somebody.
Supervision is the act of ______ something or somebody.
A method of performance appraisal that involves setting specific objectives is called ______ by Objectives.
A method of performance appraisal that involves setting specific objectives is called ______ by Objectives.
Performance appraisals can validate selection techniques and human resource ______ to meet equal employment opportunity requirements.
Performance appraisals can validate selection techniques and human resource ______ to meet equal employment opportunity requirements.
The individual who is overseen in the supervisory relationship is called a ______.
The individual who is overseen in the supervisory relationship is called a ______.
Promotion is advancement of an employee to a better job in terms of greater responsibility, more prestige, or increased rate of ______.
Promotion is advancement of an employee to a better job in terms of greater responsibility, more prestige, or increased rate of ______.
Transfer is defined as the moving of an employee from one job to another, which may involve a promotion, demotion, or no change in job ______.
Transfer is defined as the moving of an employee from one job to another, which may involve a promotion, demotion, or no change in job ______.
Demotion is the reassignment of an employee to a lower level job, typically with a delegation of responsibilities and a reduction in ______.
Demotion is the reassignment of an employee to a lower level job, typically with a delegation of responsibilities and a reduction in ______.
Job analysis involves studying a job to determine its activities, responsibilities, and the qualifications necessary for ______.
Job analysis involves studying a job to determine its activities, responsibilities, and the qualifications necessary for ______.
To provide growth opportunities, you can build effective developmental and training programs for the ______.
To provide growth opportunities, you can build effective developmental and training programs for the ______.
Fringe benefits are perks that employers provide to employees in addition to ______ compensation.
Fringe benefits are perks that employers provide to employees in addition to ______ compensation.
Offering fast, helpful customer service is critical to retaining ______.
Offering fast, helpful customer service is critical to retaining ______.
When your employees are satisfied with their job, it will reflect in the way they handle a ______.
When your employees are satisfied with their job, it will reflect in the way they handle a ______.
Employees who are positive towards their job are enthusiastic and ______.
Employees who are positive towards their job are enthusiastic and ______.
A proper filing system helps in the protection of ______.
A proper filing system helps in the protection of ______.
Labor-Management relations are important for the efficient maintenance of a ______ environment within the organization.
Labor-Management relations are important for the efficient maintenance of a ______ environment within the organization.
The employer-employee relationship is one of the most important aspects of an ______.
The employer-employee relationship is one of the most important aspects of an ______.
Filing provides a ready ______ for information.
Filing provides a ready ______ for information.
Job evaluation can be done using methods such as job ______, classification, and factor comparison.
Job evaluation can be done using methods such as job ______, classification, and factor comparison.
The purposes of Labor-Management relations include lessening industrial disputes and placing employers in a more equal position with the unions in ______ and labor relations procedures.
The purposes of Labor-Management relations include lessening industrial disputes and placing employers in a more equal position with the unions in ______ and labor relations procedures.
Legal evidence is another importance of a proper ______ system.
Legal evidence is another importance of a proper ______ system.
Establishing an excellent employer-employee relationship reduces the chances of ______ and fosters bonding.
Establishing an excellent employer-employee relationship reduces the chances of ______ and fosters bonding.
A workplace team means a group of employees working together to achieve a common ______.
A workplace team means a group of employees working together to achieve a common ______.
Good filing systems increase office ______.
Good filing systems increase office ______.
Filing provides information for formulating plans and allows for better ______ actions.
Filing provides information for formulating plans and allows for better ______ actions.
Project teams are typically formed to accomplish a particular ______.
Project teams are typically formed to accomplish a particular ______.
Records management represents proof of ______ and can be used to recreate or prove existence.
Records management represents proof of ______ and can be used to recreate or prove existence.
Cross-functional teams are made up of employees from different ______.
Cross-functional teams are made up of employees from different ______.
A good customer service application will gather information from a variety of ______ across your business.
A good customer service application will gather information from a variety of ______ across your business.
Records management (RM) is also known as record and information management or ______.
Records management (RM) is also known as record and information management or ______.
The process of managing records includes identifying, classifying, storing, securing, retrieving, tracking, destroying, or permanently preserving ______.
The process of managing records includes identifying, classifying, storing, securing, retrieving, tracking, destroying, or permanently preserving ______.
All documents need not be filed because all ______ are not equally important.
All documents need not be filed because all ______ are not equally important.
A responsible officer should decide whether the ______ in question is to be preserved or not.
A responsible officer should decide whether the ______ in question is to be preserved or not.
The filing clerk should prepare an 'Out guide' or out ______ when a file is removed.
The filing clerk should prepare an 'Out guide' or out ______ when a file is removed.
The out card contains the date of withdrawal, the name of the person who has withdrawn the file, and the approximate date for ______.
The out card contains the date of withdrawal, the name of the person who has withdrawn the file, and the approximate date for ______.
Records should be periodically verified, say once in ______ weeks or once in a month.
Records should be periodically verified, say once in ______ weeks or once in a month.
Requests should be sent to concerned officials who are keeping the ______ to return them.
Requests should be sent to concerned officials who are keeping the ______ to return them.
A conference is a formal meeting for ______.
A conference is a formal meeting for ______.
The saying, 'By failing to prepare, you are preparing to ______,' highlights the importance of preparation.
The saying, 'By failing to prepare, you are preparing to ______,' highlights the importance of preparation.
It's important to make your objective ______ before holding a meeting.
It's important to make your objective ______ before holding a meeting.
Meetings should not last longer than ______ minutes for optimal engagement.
Meetings should not last longer than ______ minutes for optimal engagement.
You should ______ technology during meetings to enhance focus.
You should ______ technology during meetings to enhance focus.
Email a ______ highlighting what was accomplished after a meeting.
Email a ______ highlighting what was accomplished after a meeting.
Invite people who are ______ by the announcement to a meeting.
Invite people who are ______ by the announcement to a meeting.
Standing meetings with vague purposes, such as ______ updates, are rarely effective.
Standing meetings with vague purposes, such as ______ updates, are rarely effective.
Flashcards
Performance Appraisal
Performance Appraisal
A method for evaluating an employee's job performance, typically assessing quality, quantity, cost, and time.
Recruitment
Recruitment
The process of finding and attracting potential employees to fill job openings.
Recruitment and Selection
Recruitment and Selection
A process of identifying job vacancies, analyzing job requirements, reviewing applications, shortlisting, and selecting qualified candidates.
Employee Orientation
Employee Orientation
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Supervision
Supervision
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Management by Objectives (MBO)
Management by Objectives (MBO)
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360-degree appraisal
360-degree appraisal
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Behavioral Observation Scale (BOS)
Behavioral Observation Scale (BOS)
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Promotion
Promotion
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Transfer
Transfer
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Demotion
Demotion
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Job Analysis
Job Analysis
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Job Evaluation
Job Evaluation
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Labor-Management Relations
Labor-Management Relations
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Fringe Benefits
Fringe Benefits
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Job Ranking
Job Ranking
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Employee Satisfaction
Employee Satisfaction
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Developmental Programs
Developmental Programs
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Employer-Employee Relationship
Employer-Employee Relationship
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Workplace Team
Workplace Team
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Project Team
Project Team
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Cross-Functional Team
Cross-Functional Team
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Customer Satisfaction
Customer Satisfaction
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Employee Loyalty
Employee Loyalty
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Meeting Objective
Meeting Objective
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Meeting Invitation
Meeting Invitation
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Time Limit
Time Limit
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Technology Ban
Technology Ban
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Meeting Follow-up
Meeting Follow-up
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Meeting Preparation
Meeting Preparation
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Engaging Meetings
Engaging Meetings
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Effective Meetings
Effective Meetings
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Importance of customer service
Importance of customer service
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Cross-selling/up-selling
Cross-selling/up-selling
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Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
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Improved product/service
Improved product/service
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Data sources for improvement
Data sources for improvement
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Filing system protection
Filing system protection
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Filing system reference
Filing system reference
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Filing system efficiency
Filing system efficiency
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Records Management (RM)
Records Management (RM)
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What are the key steps in Records Management?
What are the key steps in Records Management?
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Why is a "Written Order" needed before filing a document?
Why is a "Written Order" needed before filing a document?
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What is an "Out Guide"?
What is an "Out Guide"?
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Retrieval Process for Files
Retrieval Process for Files
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Verification of Records
Verification of Records
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What does 'Classifying' records involve?
What does 'Classifying' records involve?
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How does 'Securing' records relate to protecting information?
How does 'Securing' records relate to protecting information?
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Study Notes
Managing Human Resources
- Recruitment and Selection is a process of finding and attracting suitable employees to fill vacancies, focusing on abilities and attitude. This involves identifying job vacancies, analyzing requirements, reviewing applications, screening, and selecting candidates.
- Employee Orientation involves familiarizing employees with company benefits, duties, responsibilities, procedures, company culture, and future expectations.
- Supervising Employees is overseeing tasks and personnel. A "supervisor" oversees a "supervisee." Supervisory roles include goal setting, evaluation, HR specialist, computer expertise, advice and managing.
- Performance Appraisal is a method of evaluating job performance based on quality, quantity, cost, and time, providing feedback, identifying training needs, and determining organizational rewards. The aim is to improve performance through counseling, coaching, and development. Methods include Management by Objectives, 360-degree appraisals, behavioral observation scales, and behaviorally anchored rating scales.
Training and Development
- ADDIE Model is a systematic approach to instructional design. Steps include Analysis, Design, Development, Implementation, and Evaluation. This cyclical process improves learning outcomes.
Employee Roles and Responsibility
- Roles of Supervisor include goal setting, evaluation, HR specialist, computer expertise, advice, idea champion, environmental watchdog, and international manager.
Performance Appraisal
- Performance appraisal aims include providing employee feedback, identifying training needs, documenting performance criteria for organizational reward systems, and facilitating communication between employers and staff.
- Performance appraisal systems should match job descriptions, be legally sound, have trained appraisers, and provide follow-up opportunities.
- Performance review processes should involve designing a valid process, creating standard appraisal forms, scheduling reviews, gathering written employee input, preparing documentation, conducting meetings, updating forms, and preventing surprises.
Promotion, Transfer & Rotation
- Promotion is an advancement within an organization, often with increased responsibility, status/prestige, and salary.
- Transfer is shifting an employee from one job to another; it can include promotion/demotion.
- Demotion is a downward reassignment, often with lower responsibilities and possibly decreased pay.
Job Analysis
- Job analysis studies a job to define duties, responsibilities, important tasks, required qualifications, and work conditions.
- Key terms in job analysis include knowledge, skills, ability, aptitudes/attitudes, and job credentials. This creates criteria for job evaluation.
Job Evaluation
- Job evaluation measures the relative worth of different jobs, considering factors such as responsibilities, skills, effort, working conditions, and experience. Different methods exist for such analysis.
Compensation Administration
- Compensation administration is used to attract, recruit, retain, reward, and motivate qualified employees.
- Compensation methods include salaries, benefits and incentives.
- Incentives include financial/moral and coercive types.
Classes of Incentives
- Remunerative Incentives are financial rewards, such as a bonus or salary increase.
- Moral Incentives are non-financial rewards, such as recognition or praise.
- Coercive Incentives use discipline/punishment to influence behavior.
Fringe Benefits
- Fringe benefits are non-monetary rewards offered by employers, like health insurance, paid time off, or retirement plans.
Labor Management Relations
- Labor Management relations are the complex interactions between management and employees, aiming for harmony through efficient HR management.
Workplace Team
- Work Teams are formal groupings of employees for temporary or permanent purposes, such as project teams, cross-functional units, and self-directed work teams.
Creating Employee and Customer Satisfaction
- Employee Satisfaction/Engagement leads to high customer service and excellent customer relationships. Factors include working environment, development opportunities, and teamwork.
- Employer-Employee Relationship which is crucial for a positive work environment, bonding, and collaboration.
- Employee Experiences focusing on creating good working environments, psychological safety, and strong diversity efforts.
- Employee Surveys are important tools for understanding employee sentiment and identifying areas for improvement.
- Developmental Programs help enhance employee skills and can improve job satisfaction and loyalty. A happy employee means loyal and satisfied customers, which leads to strong organizational growth.
Management of Records, Filing Procedures & Record Tech
- Filing is essential for organizing and preserving records, protecting data and improving efficiency.
- Records Management is the systematic process of handling documents and information throughout their life cycle, ensuring safekeeping and accessibility.
Effective Meetings and Conferences
- Effective Meetings and Conferences emphasize planning, clear objectives, selection of attendees, sticking to schedules, and avoiding distractions. These processes make for efficient usage of time.
- Running meetings efficiently includes defining clear objectives, selecting appropriate attendees, developing an agenda, practicing time management, establishing rules of engagement, ensuring active participation, and wrapping up effectively.
- Preparing for and running a meeting effectively involves creating an agenda, understanding objectives, selecting appropriate attendees, and managing time constraints.
- Considerations for meetings and conferences include attendees, objectives, time, technology, location, arrangements, and follow-up.
Key Steps to ensure event connects with your audience
- Event planning requires preparation: identifying audience and goals, choosing venue, determining best time, and evaluating competing events is critical.
- Event considerations: factors like budget, venue, time, speakers, and marketing play a key role in event success. Travel arrangements, internal approvals, receipts, and reservation numbers are crucial.
- Speakers & travel: selecting expert speakers and managing speaker travel logistics are important.
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Description
Test your knowledge of key human resource management concepts with this quiz. Topics include recruitment processes, performance appraisals, and employee orientation. Assess your understanding of vital HR functions and terminology.
