Human Resource Management Chapter 16

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Questions and Answers

What is a recommended action for a company to take in the event of a major business disruption?

  • Identify key responsibilities (correct)
  • Neglect employee training
  • Minimize communication
  • Limit plan awareness

What percentage of companies is estimated to never reopen after a major disaster?

  • 20%
  • 40% (correct)
  • 60%
  • 80%

Which of the following is crucial for ensuring an effective business continuity plan?

  • Regular employee training (correct)
  • Limiting employee involvement
  • Ignoring company policies
  • Reducing plan distribution

What should companies do to help all employees understand their business continuity plan?

<p>Conduct periodic training sessions (C)</p> Signup and view all the answers

Which of the following actions should not be taken when developing a business continuity plan?

<p>Ensure all employees are unaware of the plan (A)</p> Signup and view all the answers

What is the primary purpose of the Occupational Safety and Health Act?

<p>To ensure safe and healthy working conditions (A)</p> Signup and view all the answers

Which organization is responsible for enforcing the standards set by the Occupational Safety and Health Act?

<p>Occupational Safety and Health Administration (C)</p> Signup and view all the answers

When enforcing its standards, what approach does OSHA primarily use during inspections?

<p>Prioritization of the most hazardous situations (B)</p> Signup and view all the answers

Which of the following is NOT a responsibility of employers under the Occupational Safety and Health Act?

<p>Conducting regular safety training sessions (C)</p> Signup and view all the answers

Which of the following contributes NOT to accidents in the workplace?

<p>Strict compliance with safety protocols (A)</p> Signup and view all the answers

What is the first line of defense for reducing unsafe conditions in the workplace?

<p>Job hazard analysis (C)</p> Signup and view all the answers

What cause of accidents is primarily beyond management’s control?

<p>Chance occurrences (A)</p> Signup and view all the answers

Which of the following is an important aspect of preventing accidents at work?

<p>Conducting operational safety reviews (D)</p> Signup and view all the answers

What is the primary reason why safety is considered important in the workplace?

<p>To boost profitability (C)</p> Signup and view all the answers

Which of the following best describes a supervisor's role in safety management?

<p>Performing a daily walk-through of the workplace (D)</p> Signup and view all the answers

How many workers died at work in the U.S. as reported in the content?

<p>5,190 (C)</p> Signup and view all the answers

Which organization is primarily associated with safety law in workplaces?

<p>OSHA (A)</p> Signup and view all the answers

What might be a crucial element of a basic security program?

<p>Establishing a security plan (B)</p> Signup and view all the answers

Which of the following is NOT a way to prevent accidents at work according to the objectives outlined?

<p>Ignoring minor safety incidents (D)</p> Signup and view all the answers

What is a significant statistic about occupational injuries and illnesses in the U.S.?

<p>2.9 million reported cases annually (A)</p> Signup and view all the answers

Which of the following is considered a workplace health hazard?

<p>Excessive noise (A)</p> Signup and view all the answers

What is one method used to reduce unsafe acts in the workplace?

<p>Positive reinforcement tactics (A)</p> Signup and view all the answers

Which of the following is NOT a component of fostering a culture of safety?

<p>Encouraging risky behaviors for efficiency (D)</p> Signup and view all the answers

What role does employee engagement play in workplace safety according to Milliken & Company?

<p>It drives world-class safety performance. (D)</p> Signup and view all the answers

What should a comprehensive safety policy include?

<p>Specific loss control goals (D)</p> Signup and view all the answers

Which of the following workplace health hazards involves managing air quality?

<p>Asbestos exposure (B)</p> Signup and view all the answers

What approach is suggested for addressing substance abuse in the workplace?

<p>Conducting substance abuse testing (A)</p> Signup and view all the answers

Which of the following is a strategy to improve workplace health hazards?

<p>Recognizing and evaluating hazards (A)</p> Signup and view all the answers

What is a key result of ineffective communication regarding workplace hazards?

<p>Higher rates of accidents and incidents (A)</p> Signup and view all the answers

Which of the following is an internal risk that can be managed in the workplace?

<p>Workplace accidents (D)</p> Signup and view all the answers

What is a primary goal of establishing a zero-tolerance policy toward workplace violence?

<p>To deter future violent incidents (A)</p> Signup and view all the answers

Which of the following factors can contribute to stress in the workplace?

<p>Personal financial issues (C)</p> Signup and view all the answers

What is a recommended method for analyzing the current level of risk in a workplace security program?

<p>Perform a risk assessment (D)</p> Signup and view all the answers

Which of the following is necessary for effective cyber security in a workplace?

<p>Implementing staff training on data management (C)</p> Signup and view all the answers

What is a common human consequence of job-related stress?

<p>Employee burnout (B)</p> Signup and view all the answers

Which of the following is NOT part of mechanical security systems?

<p>Physical security personnel (A)</p> Signup and view all the answers

What role do ergonomic interventions play in workplace health?

<p>They aim to improve the work environment. (C)</p> Signup and view all the answers

Flashcards

What is the role of OSHA?

The Occupational Safety and Health Administration (OSHA) enforces the Occupational Safety and Health Act (OSH Act) to ensure safe and healthy working conditions.

How does OSHA enforce safety standards?

OSHA standards are enforced through inspections and citations, focusing on workplaces with the highest risk of accidents.

What are job hazard analysis and operational safety reviews?

A workplace hazard analysis identifies potential safety risks in specific jobs, while operational safety reviews assess the overall safety of workplace operations.

What is Personal Protective Equipment (PPE)?

Safety and health precautions that employees must take to ensure their safety, such as wearing safety glasses, gloves, or specialized clothing.

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What are chance occurrences and unsafe conditions?

Chance occurrences are unexpected events beyond management's control, while unsafe conditions are preventable issues like faulty equipment or poor lighting.

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What are unsafe acts?

Unsafe acts are behaviors that put employees at risk, such as ignoring safety procedures or rushing through tasks.

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What are the rights of employees in a workplace?

Employees have the right to a safe and healthy workplace without fear of retaliation for reporting safety concerns.

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What are the responsibilities of employers in a workplace?

Employers must provide a workplace free from recognized hazards, be aware of mandatory OSHA standards, and actively examine workplace conditions to ensure safety.

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Supervisor's role in Safety

The supervisor plays a vital role in workplace safety. They conduct daily inspections, train employees, identify hazards, track accident data, report incidents, implement safety plans, and promote a safe work environment. This ensures that all employees work safely and are aware of existing safety measures.

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What is OSHA?

The Occupational Safety and Health Administration (OSHA) was created in 1970 to protect workers from job-related injuries and illnesses. OSHA sets safety standards, conducts inspections, and enforces compliance with safety regulations. This ensures that workers are provided with a safe and healthy work environment.

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What does OSHA require of employers?

OSHA requires employers to provide a safe and healthy workplace for their employees. It outlines specific safety regulations and standards that businesses must follow. This includes maintaining safety records, conducting workplace inspections, offering training and providing personal protective equipment.

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Supervisors' daily task for safety

Supervisors, as part of their daily routine, must observe and assess the workplace for potential hazards. They must ensure safety protocols are in place and effectively communicated to employees.

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Does the supervisor impact safety culture?

The supervisor's awareness and action can directly influence the safety culture within an organization. Employees are more likely to follow safety rules and report hazards when they know the supervisor is actively involved in promoting a safe working environment.

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What causes accidents?

Accidents can be caused by several factors. It could be due to unsafe conditions such as faulty equipment or a hazardous environment. Other causes include unsafe acts by employees, such as ignoring safety procedures or operating equipment improperly. Finally, a lack of safety awareness and training can contribute to accidents.

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How to create a safety culture?

Companies can promote a safety culture by providing comprehensive safety training programs and clear communication about safety policies and procedures. Engaging employees in safety initiatives, creating a system for reporting incidents, and recognizing safe behavior can also contribute to a positive safety culture.

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How does safety improve profitability?

Improved safety leads to a decrease in accidents and injuries, resulting in lower insurance premiums, reduced costs associated with medical care, and fewer lost workdays. This translates into increased productivity and profitability for the company.

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Workplace security

Safeguarding employees and company resources from internal and external threats, like sabotage or theft.

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Enterprise Risk Management (ERM)

A system that classifies and manages risks based on their likelihood and severity. It helps prioritize mitigation efforts.

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Internal Preventable Risks

These risks originate from within the company, such as employee misconduct or system failures.

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External Risks

These risks stem from external factors beyond the company's direct control, like economic downturns or natural disasters.

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Strategy Risks

These risks are associated with strategic decisions and their potential for unintended consequences.

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Workplace Violence Prevention

A proactive approach to prevent and manage workplace violence. It involves creating a safe environment, implementing security measures, and addressing potential threats.

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Securing the Facility

Measures taken to enhance the physical security of a facility to protect employees and assets.

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Cyber Security

Focuses on protecting data and systems from unauthorized access, alteration, or disclosure.

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Business Continuity Plan

A detailed plan that outlines how a business will resume operations after a disruption, such as a natural disaster or cyberattack.

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Business Impact Analysis

The process of identifying and prioritizing the most critical business functions and resources that must be protected during a disruption.

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Emergency Plan

A plan that outlines how a business will respond to a specific emergency, such as a fire or an active shooter situation.

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Employee Training

Training employees to handle emergencies and disruptions is crucial. Regular drills help them to stay calm and react effectively.

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Social Media in Emergency Response

Social media platforms can be used to communicate with employees and customers during emergencies. These platforms can help to keep everyone informed about the situation and what to do.

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Safety Audits and Inspections

A systematic process to assess and manage workplace hazards that could pose risks to employees. It involves identifying potential dangers, evaluating their severity, and implementing controls to mitigate those risks.

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Involvement-Based Employee Engagement

A comprehensive approach to workplace safety where employees actively participate in identifying and mitigating hazards. It involves fostering a culture of safety awareness and responsibility.

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Establishing a Safety Policy

A policy outlining the organization's commitment to safety and the procedures they employ to prevent accidents and promote employee well-being.

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Using Positive Reinforcement for Workplace Safety

The use of positive reinforcement strategies to encourage safe behaviors in the workplace. This includes praising good safety practices and rewarding employees for adhering to safety protocols.

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Reducing Unsafe Acts Through Training

Reducing unsafe acts by educating employees about potential hazards, promoting safe work practices, and providing specific instructions for safe operation of equipment and machinery.

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Reducing Unsafe Acts Through Screening

Identifying and reducing potential hazards by screening applicants for their past safety records and assessing their safety awareness during the hiring process.

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Employee Engagement for Workplace Safety

A form of employee engagement designed to address workplace safety issues. It involves actively involving employees in identifying potential hazards, developing solutions, and advocating for safer work practices.

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Behavior-Based Safety Awareness Programs

A type of safety training that focuses on identifying unsafe behaviors and understanding how they contribute to accidents. Employees learn to recognize and report hazardous situations and practices.

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Study Notes

Human Resource Management: Chapter 16 - Safety, Health, and Risk Management

  • Chapter Objectives: Covering the supervisor's role in safety, basic safety laws and OSHA, accident causes, accident prevention methods, employee engagement in safety, workplace health hazards, prerequisites for a security plan, and establishing a basic security program.

Learning Objectives (1 of 2)

  • 16.1: Explain the supervisor's role in safety.
  • 16.2: Explain the basic facts about safety law and OSHA.
  • 16.3: Answer the question, "What causes accidents?".

Learning Objectives (2 of 2)

  • 16.4: List and explain five ways to prevent accidents at work.
  • 16.5: Describe how one company uses employee engagement to improve workplace safety.
  • 16.6: List five workplace health hazards and how to deal with them.
  • 16.7: Discuss the prerequisites for a security plan and how to set up a basic security program.

Introduction: Safety and the Manager

  • Importance of Safety: 5,190 U.S. workers died at work, and 2.9 million experienced occupational injuries or illnesses. Safety affects costs and profits.

Top Management's Role in Safety

  • Management Attitude: Crucial in accident prevention.
  • Supervisor's Role: Daily walk-throughs of the workplace.

Learning Objective 16.2: Explain the Basic Facts About Safety Law and OSHA

  • Occupational Safety and Health Act (OSHA): Focuses on safe and healthy working conditions.
  • OSHA Function: Enforce the act and set standards.
  • Record Keeping: Crucial for tracking occupational injuries and illnesses.

What Accidents Must Be Reported?

  • OSHA Reporting Requirements: Detailed flowchart outlining reporting procedures for different types of accidents based on their severity and potential impact (e.g., fatality, hospitalization, amputation).

Inspections and Citations

  • OSHA Enforcement: Inspections, prioritization ("worst first"), and follow-up actions including citations and penalties for violations of safety standards.
  • Employee resistance to safety protocols

Responsibilities and Rights of Employers and Employees

  • Employers: Responsible for a safe work environment, understanding and following OSHA standards, examining conditions for risk.
  • Employees: Right to a safe workplace free from hazards and participate without fear of punishment; resistance.

Learning Objective 16.3: Answer the Question, "What Causes Accidents?"

  • Chance Occurrences: Accidents beyond management's control.
  • Unsafe Conditions: Factors like safety schedules, workplace climate.
  • Unsafe Acts: Employee behavior that can lead to accidents.

How to Prevent Accidents: Reducing Unsafe Conditions

  • Job Hazard Analysis: An approach to identifying and controlling potential hazards within specific jobs.
  • Operational Safety Reviews: Regularly assessing tasks to control safety hazards.
  • Personal Protective Equipment (PPE): Essential in protecting against safety risks.

How to Prevent Accidents: Reducing Unsafe Acts

  • Screening: Identifying employees with potential unsafe behaviors.
  • Training: Providing instruction to prevent unsafe acts.
  • Incentives and Positive Reinforcement: Motivating the workforce towards safe behavior.

Reducing Unsafe Acts: Fostering a Culture of Safety

  • Supportive Environment: A safe and respectful work environment important to prevent unsafe acts.
  • Specific Loss Control Goals: Setting explicit goals for improving safety.
  • Behavior-Based and Safety Awareness Programs: Implementation of programs focusing on safe protocols and practices.
  • Employee Participation: Involvement from workers in safety procedures and practices.

Learning Objective 16.5: Describe How One Company Uses Employee Engagement to Improve Workplace Safety

  • Milliken & Company: Example of a company that employs employee engagement to improve their workplace safety. Their "Involvement-Based Employee Engagement" program is described.

Learning Objective 16.6: List Five Workplace Health Hazards and How to Deal with Them

  • Chemicals and Industrial Hygiene: Recognizing, evaluating, and controlling chemical hazards.
  • Asbestos Exposure: Addressing asbestos exposure in the workplace.
  • Ergonomic Problems
  • Repetitive Motion Disorders: Managing musculoskeletal stress injuries
  • Sitting: Understanding the negative health effects of sitting and minimizing the negatives.
  • Infectious Diseases: Proactive measures to limit contamination.
  • Workplace Smoking: Implementing bans and policies to encourage reduced exposure.

Learning Objective 16.7: Discuss the Prerequisites for a Security Plan and How to Set up a Basic Security Program

  • Occupational Security and Risk Management: Defining workplace security within enterprise risk management.
  • Risk Levels: Understanding external, strategy, and internal risks.
  • Implementing a Basic Security Program: Starting with analyzing risks, installing mechanical systems, and setting up procedures
  • Protective Measures: Establishing and implementing policies and measures to secure the workplace.

Terrorism and Cyber Security

  • Terrorism: Protecting employees and physical assets.
  • Cyber Security: Emphasizing data security as everyone's responsibility, encrypting data, and monitoring systems.

Business Continuity and Emergency Plans

  • Catastrophe Recovery: The high rate of business closures after major calamities.

  • Developing a plan: Details on creating a company response plan.

  • Identifying Responsibilities: Establishing accountability.

  • Employee Awareness: Insuring all employees understand the plan.

  • Employee Training: Regular training for employee preparedness and plan effectiveness.

  • Note: Additional information on trends shaping HR, involving digital and social media, such as Twitter notifications, and providing a chapter review are given for completeness.

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