Recent

  • Show all results for ""
HR Services Requirements Gathering
40 Questions
0 Views

HR Services Requirements Gathering

Created by
@FunnyGuitar

Questions and Answers

What is the first action the system takes to assign an HR Case when there is no Assignment Group defined?

  • The Case must be manually assigned
  • An Assignment Rule creates a list of possible assignees (correct)
  • A Matching Rule assigns the Case to a group
  • An Assignment Rule assigns the Case to a group

    • Which three are predefined Dashboards installed with HR Case Management?

  • Employee Relations Cases Dashboard (correct)
  • HR Case Dashboard (correct)
  • Onboarding Dashboard
  • Overview
  • Workforce Administration Dashboard
  • Manager Dashboard (correct)

    • Which field must be filled out when creating HR Profiles to grant the correct Client Role?

  • Profile type (correct)
  • User type
  • Employee type
  • Employment type

    • What resource do employees use to submit self-service requests to the HR Organization?

    <p>HR Catalog</p> Signup and view all the answers

    What is the main function of HR Topic Categories?

    <p>They group common HR Services.</p> Signup and view all the answers

    What are the three benefits of having the HR application scoped?

    <p>HR department manages all aspects of HRSD.</p> Signup and view all the answers

    Which additional role is necessary for an HR Admin to remove users from groups?

    <p>HR User Admin [hr_user_admin]</p> Signup and view all the answers

    What determines which HR Services have Response Templates associated with them?

    <p>HR process definitions</p> Signup and view all the answers

    What are the basic categories used when gathering requirements for HR Services?

    <p>HR Service, Topic Category, Activity Category, Activities, COE</p> Signup and view all the answers

    What can a user without a role do if there are no user criteria selected in a knowledge base?

    <p>Read articles, but not contribute</p> Signup and view all the answers

    How does ServiceNow determine which HR Template to use on an HR Case?

    <p>The HR Template is referenced on the HR Service record</p> Signup and view all the answers

    Which of the following is NOT a key differentiator between an HR Profile record and a User record?

    <p>The HR Profile stores login credential information</p> Signup and view all the answers

    If a customer has a complex organizational structure and requires custom integrations, what level of configuration complexity is this project considered?

    <p>Major</p> Signup and view all the answers

    When an employee completes a questionnaire on an Employee Form, on which table are their answers stored?

    <p>Question Answer [question_answer]</p> Signup and view all the answers

    What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?

    <p>HR Admin [sn_hr_core.admin]</p> Signup and view all the answers

    What does it mean to select High for the Scale definition in the Assessment Metric?

    <p>It means a high score is good</p> Signup and view all the answers

    Which of the following statements is true regarding the HR Profile?

    <p>The HR Profile may include employee marital status</p> Signup and view all the answers

    Which aspect of an HR Case is NOT determined by the HR Template?

    <p>The employee's organizational details</p> Signup and view all the answers

    In which Application Scope is the Lifecycle Events table contained?

    <p>Human Resources: Lifecycle Events</p> Signup and view all the answers

    What settings define and track cross-scope access to applications?

    <p>Access Controls</p> Signup and view all the answers

    What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

    <p>User Criteria</p> Signup and view all the answers

    The Template field referenced on the HR Service record is used to do what?

    <p>Create pre-configured responses HR professionals can use</p> Signup and view all the answers

    When is the Record producer field needed on the HR Service record?

    <p>When the HR professional will be creating Cases on behalf of the employee</p> Signup and view all the answers

    What are the major HR Service Catalog components? (Choose four.)

    <p>HR Service</p> Signup and view all the answers

    What provides a graphical representation of other tables related to a specific table through class extension or reference?

    <p>Table Map</p> Signup and view all the answers

    By default, what is the Caller Access field set to when implementing HR Enterprise with an activated Scoped Application Restricted Caller Access plugin?

    <p>Caller Denial</p> Signup and view all the answers

    What is the key factor in determining the implementation timeline for an HR system?

    <p>Configuration complexity</p> Signup and view all the answers

    Which module allows HR Administrators to control access to various COEs or HR Services without editing ACL records, starting from the Orlando release?

    <p>COE Policy groups</p> Signup and view all the answers

    What must be done to allow a link created using the Link Generator application to work after ensuring configuration and script accuracy?

    <p>Set the associated record's Status to Allowed.</p> Signup and view all the answers

    In the context of Lifecycle Events Enterprise, what is essential for documentation of a large offboarding workflow?

    <p>Thorough step-by-step tracking</p> Signup and view all the answers

    Which of the following options is not a valid Caller Access setting in the Scoped Application Restricted Caller Access plugin?

    <p>Caller Modification</p> Signup and view all the answers

    What is the main purpose of the Scope for links in a restricted access scenario?

    <p>To manage user permissions</p> Signup and view all the answers

    Which buttons can HR Administrators use to configure a personal copy of the HR Case Dashboard?

    <p>Change Layout</p> Signup and view all the answers

    What determines the availability of the HR Chat queue?

    <p>Schedule field on the User record</p> Signup and view all the answers

    Which components are part of the major HR Service Catalog?

    <p>Assignment Group</p> Signup and view all the answers

    What is the default setting of the Caller Access field when the Scoped Application Restricted Caller Access plugin is activated?

    <p>Caller Denial</p> Signup and view all the answers

    Which methods allow for the generation of a PDF document on an active HR case?

    <p>Autogenerated by system configuration</p> Signup and view all the answers

    What additional configuration is needed after completing a Lifecycle Event configuration to initiate the LE process for an employee?

    <p>None. The LE will automatically trigger based on its configuration</p> Signup and view all the answers

    In which system does each HR service have a corresponding transform map job?

    <p>HR Service Mapping</p> Signup and view all the answers

    How does the system determine when a task or approval should be triggered if the Workflow editor is utilized for a Lifecycle Event?

    <p>The activity set trigger condition determines when it is triggered</p> Signup and view all the answers

    Study Notes

    HR Services Requirements Gathering

    • Begin by defining the HR Service and categorize progressively into more detail.
    • Basic categories include HR Service, Topic Category, COE (Center of Excellence), and other levels of detail.

    Knowledge Base User Access

    • If no user criteria are selected in a knowledge base, a user without a role can read articles but cannot contribute.

    HR Template Selection in ServiceNow

    • The HR Template used on an HR Case is referenced on the HR Service record or can be selected directly on the catalog item.

    HR Profile vs. User Record

    • An HR Profile stores confidential employee data pertinent for HR, including assigned delegates and organizational information.
    • The HR Profile does not include login credentials but may include marital status and group membership.

    Configuration Complexity

    • A project involving a large employee population, complex structures, and custom integrations is considered of major configuration complexity.

    Questionnaire Responses Storage

    • Answers from an Employee Form questionnaire are stored in the Question Answer [question_answer] table.

    Case Assignment Process

    • The system's first step to assign a Case with no defined Assignment Group is through an Assignment Rule that creates a list of possible assignees.

    Predefined HR Case Management Dashboards

    • Installed HR Case Management dashboards include Manager Dashboard, HR Case Dashboard, and Workforce Administration Dashboard.

    Generating HR Profiles

    • To grant employees the appropriate Client Role when creating HR Profiles, the employment type field must be completed.

    Employee Self-Service Requests

    • Employees use the HR Catalog when submitting self-service requests to the HR Organization.

    Purpose of HR Topic Categories

    • HR Topic Categories group common HR Services, providing organization and clarity in HR offerings.

    Benefits of Scoped HR Applications

    • Scoping the HR application provides additional control over HR data and allows HR Admins greater autonomy for configurations.

    Role Requirements for HR Admins

    • To remove users from groups, an HR Admin needs the User Admin [user_admin] role in addition to their regular admin rights.

    Response Templates for HR Services

    • The existence of response templates for HR Services is determined by associated conditions.

    Protecting HR Profile Information

    • To restrict System Admin access to HR Profile information, the HR Admin role should be removed from their assigned roles at go-live.

    Assessment Metric Scale Definition

    • Selecting a high score in the Assessment Metric implies that a high score is considered good.

    Lifecycle Events Table Scope

    • The Lifecycle Events table is found within the Human Resources: Lifecycle Events application scope.

    Cross-Scope Application Access

    • Access Controls define and track cross-scope access to applications in ServiceNow.

    Knowledge Base Visibility

    • An employee’s view of Knowledge Bases, articles, and Service Catalog Items is dictated by user groups and HR criteria.

    Template Field on HR Service Record

    • The Template field on an HR Service record is used to populate fields on the HR Case record.

    Record Producer Necessity

    • The Record Producer field is essential when creating cases on behalf of employees or for requesting HR Services from a service center.

    Major HR Service Catalog Components

    • The four major components include HR Template, HR Service, HR Catalog Item, and Record Producer.

    Marking HR Tasks as Optional

    • HR Tasks can be marked as optional by setting the Optional to True on the HR Task Template.

    Graphical Table Representation

    • The Schema Map provides a graphical representation of other tables related to a specific table.

    Default Caller Access Configuration

    • The Scoped Application Restricted Caller Access plugin, when activated, sets the Caller Access field to Caller Denial by default.

    Implementation Timeline Factors

    • Configuration complexity is the primary factor influencing the implementation timeline for HR projects.

    COE Access Configuration Module

    • Beginning with the Orlando release, HR Administrators can manage COE access through COE ACL Configuration without creating new ACL records.

    Personalizing HR Case Dashboard

    • HR Administrators can configure personal copies of the HR Case Dashboard using buttons like Change Layout and Add Content.

    HR Chat Queue Availability

    • The availability of the HR Chat queue is determined by the schedule field on the Queues record.

    PDF Document Generation

    • A PDF document on an active HR case can be generated by either the employee, the assigned person, or automatically by the system configuration.

    Triggering Lifecycle Event Processes

    • After configuring a Lifecycle Event, the process is automatically triggered based on its settings without additional steps needed.

    Transform Map Job Association

    • Each HR service created in HR Service Mapping has a corresponding transform map job for data processing.

    Workflow Editor for Lifecycle Events

    • The system relies on activity set trigger conditions to determine when tasks or approvals are activated within Lifecycle Events.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    This quiz covers various aspects of HR services, focusing on requirements gathering and distinguishing between HR profiles and user records. It also touches on the complexity of configurations and the role of templates in ServiceNow. Test your knowledge about HR service categorizations and principles.

    More Quizzes Like This

    Enterprise Service Integration Quiz
    12 questions

    Enterprise Service Integration Quiz

    VisionaryFourier avatar
    VisionaryFourier
    SPHRi Module 3: HR Service Delivery 2021 Second Edition
    10 questions

    SPHRi Module 3: HR Service Delivery 2021 Second Edition

    StylishSun avatar
    StylishSun
    Resolving HR Enterprise Scope Access Error
    10 questions

    Resolving HR Enterprise Scope Access Error

    StylishFern avatar
    StylishFern
    HR BLOCK Final Test Review (ITC 2022)
    95 questions

    HR BLOCK Final Test Review (ITC 2022)

    WinningDandelion avatar
    WinningDandelion
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser