Podcast
Questions and Answers
What is the first action the system takes to assign an HR Case when there is no Assignment Group defined?
What is the first action the system takes to assign an HR Case when there is no Assignment Group defined?
Which three are predefined Dashboards installed with HR Case Management?
Which three are predefined Dashboards installed with HR Case Management?
Which field must be filled out when creating HR Profiles to grant the correct Client Role?
Which field must be filled out when creating HR Profiles to grant the correct Client Role?
What resource do employees use to submit self-service requests to the HR Organization?
What resource do employees use to submit self-service requests to the HR Organization?
Signup and view all the answers
What is the main function of HR Topic Categories?
What is the main function of HR Topic Categories?
Signup and view all the answers
What are the three benefits of having the HR application scoped?
What are the three benefits of having the HR application scoped?
Signup and view all the answers
Which additional role is necessary for an HR Admin to remove users from groups?
Which additional role is necessary for an HR Admin to remove users from groups?
Signup and view all the answers
What determines which HR Services have Response Templates associated with them?
What determines which HR Services have Response Templates associated with them?
Signup and view all the answers
What are the basic categories used when gathering requirements for HR Services?
What are the basic categories used when gathering requirements for HR Services?
Signup and view all the answers
What can a user without a role do if there are no user criteria selected in a knowledge base?
What can a user without a role do if there are no user criteria selected in a knowledge base?
Signup and view all the answers
How does ServiceNow determine which HR Template to use on an HR Case?
How does ServiceNow determine which HR Template to use on an HR Case?
Signup and view all the answers
Which of the following is NOT a key differentiator between an HR Profile record and a User record?
Which of the following is NOT a key differentiator between an HR Profile record and a User record?
Signup and view all the answers
If a customer has a complex organizational structure and requires custom integrations, what level of configuration complexity is this project considered?
If a customer has a complex organizational structure and requires custom integrations, what level of configuration complexity is this project considered?
Signup and view all the answers
When an employee completes a questionnaire on an Employee Form, on which table are their answers stored?
When an employee completes a questionnaire on an Employee Form, on which table are their answers stored?
Signup and view all the answers
What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?
What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?
Signup and view all the answers
What does it mean to select High for the Scale definition in the Assessment Metric?
What does it mean to select High for the Scale definition in the Assessment Metric?
Signup and view all the answers
Which of the following statements is true regarding the HR Profile?
Which of the following statements is true regarding the HR Profile?
Signup and view all the answers
Which aspect of an HR Case is NOT determined by the HR Template?
Which aspect of an HR Case is NOT determined by the HR Template?
Signup and view all the answers
In which Application Scope is the Lifecycle Events table contained?
In which Application Scope is the Lifecycle Events table contained?
Signup and view all the answers
What settings define and track cross-scope access to applications?
What settings define and track cross-scope access to applications?
Signup and view all the answers
What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?
What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?
Signup and view all the answers
The Template field referenced on the HR Service record is used to do what?
The Template field referenced on the HR Service record is used to do what?
Signup and view all the answers
When is the Record producer field needed on the HR Service record?
When is the Record producer field needed on the HR Service record?
Signup and view all the answers
What are the major HR Service Catalog components? (Choose four.)
What are the major HR Service Catalog components? (Choose four.)
Signup and view all the answers
What provides a graphical representation of other tables related to a specific table through class extension or reference?
What provides a graphical representation of other tables related to a specific table through class extension or reference?
Signup and view all the answers
By default, what is the Caller Access field set to when implementing HR Enterprise with an activated Scoped Application Restricted Caller Access plugin?
By default, what is the Caller Access field set to when implementing HR Enterprise with an activated Scoped Application Restricted Caller Access plugin?
Signup and view all the answers
What is the key factor in determining the implementation timeline for an HR system?
What is the key factor in determining the implementation timeline for an HR system?
Signup and view all the answers
Which module allows HR Administrators to control access to various COEs or HR Services without editing ACL records, starting from the Orlando release?
Which module allows HR Administrators to control access to various COEs or HR Services without editing ACL records, starting from the Orlando release?
Signup and view all the answers
What must be done to allow a link created using the Link Generator application to work after ensuring configuration and script accuracy?
What must be done to allow a link created using the Link Generator application to work after ensuring configuration and script accuracy?
Signup and view all the answers
In the context of Lifecycle Events Enterprise, what is essential for documentation of a large offboarding workflow?
In the context of Lifecycle Events Enterprise, what is essential for documentation of a large offboarding workflow?
Signup and view all the answers
Which of the following options is not a valid Caller Access setting in the Scoped Application Restricted Caller Access plugin?
Which of the following options is not a valid Caller Access setting in the Scoped Application Restricted Caller Access plugin?
Signup and view all the answers
What is the main purpose of the Scope for links in a restricted access scenario?
What is the main purpose of the Scope for links in a restricted access scenario?
Signup and view all the answers
Which buttons can HR Administrators use to configure a personal copy of the HR Case Dashboard?
Which buttons can HR Administrators use to configure a personal copy of the HR Case Dashboard?
Signup and view all the answers
What determines the availability of the HR Chat queue?
What determines the availability of the HR Chat queue?
Signup and view all the answers
Which components are part of the major HR Service Catalog?
Which components are part of the major HR Service Catalog?
Signup and view all the answers
What is the default setting of the Caller Access field when the Scoped Application Restricted Caller Access plugin is activated?
What is the default setting of the Caller Access field when the Scoped Application Restricted Caller Access plugin is activated?
Signup and view all the answers
Which methods allow for the generation of a PDF document on an active HR case?
Which methods allow for the generation of a PDF document on an active HR case?
Signup and view all the answers
What additional configuration is needed after completing a Lifecycle Event configuration to initiate the LE process for an employee?
What additional configuration is needed after completing a Lifecycle Event configuration to initiate the LE process for an employee?
Signup and view all the answers
In which system does each HR service have a corresponding transform map job?
In which system does each HR service have a corresponding transform map job?
Signup and view all the answers
How does the system determine when a task or approval should be triggered if the Workflow editor is utilized for a Lifecycle Event?
How does the system determine when a task or approval should be triggered if the Workflow editor is utilized for a Lifecycle Event?
Signup and view all the answers
Study Notes
HR Services Requirements Gathering
- Begin by defining the HR Service and categorize progressively into more detail.
- Basic categories include HR Service, Topic Category, COE (Center of Excellence), and other levels of detail.
Knowledge Base User Access
- If no user criteria are selected in a knowledge base, a user without a role can read articles but cannot contribute.
HR Template Selection in ServiceNow
- The HR Template used on an HR Case is referenced on the HR Service record or can be selected directly on the catalog item.
HR Profile vs. User Record
- An HR Profile stores confidential employee data pertinent for HR, including assigned delegates and organizational information.
- The HR Profile does not include login credentials but may include marital status and group membership.
Configuration Complexity
- A project involving a large employee population, complex structures, and custom integrations is considered of major configuration complexity.
Questionnaire Responses Storage
- Answers from an Employee Form questionnaire are stored in the Question Answer [question_answer] table.
Case Assignment Process
- The system's first step to assign a Case with no defined Assignment Group is through an Assignment Rule that creates a list of possible assignees.
Predefined HR Case Management Dashboards
- Installed HR Case Management dashboards include Manager Dashboard, HR Case Dashboard, and Workforce Administration Dashboard.
Generating HR Profiles
- To grant employees the appropriate Client Role when creating HR Profiles, the employment type field must be completed.
Employee Self-Service Requests
- Employees use the HR Catalog when submitting self-service requests to the HR Organization.
Purpose of HR Topic Categories
- HR Topic Categories group common HR Services, providing organization and clarity in HR offerings.
Benefits of Scoped HR Applications
- Scoping the HR application provides additional control over HR data and allows HR Admins greater autonomy for configurations.
Role Requirements for HR Admins
- To remove users from groups, an HR Admin needs the User Admin [user_admin] role in addition to their regular admin rights.
Response Templates for HR Services
- The existence of response templates for HR Services is determined by associated conditions.
Protecting HR Profile Information
- To restrict System Admin access to HR Profile information, the HR Admin role should be removed from their assigned roles at go-live.
Assessment Metric Scale Definition
- Selecting a high score in the Assessment Metric implies that a high score is considered good.
Lifecycle Events Table Scope
- The Lifecycle Events table is found within the Human Resources: Lifecycle Events application scope.
Cross-Scope Application Access
- Access Controls define and track cross-scope access to applications in ServiceNow.
Knowledge Base Visibility
- An employee’s view of Knowledge Bases, articles, and Service Catalog Items is dictated by user groups and HR criteria.
Template Field on HR Service Record
- The Template field on an HR Service record is used to populate fields on the HR Case record.
Record Producer Necessity
- The Record Producer field is essential when creating cases on behalf of employees or for requesting HR Services from a service center.
Major HR Service Catalog Components
- The four major components include HR Template, HR Service, HR Catalog Item, and Record Producer.
Marking HR Tasks as Optional
- HR Tasks can be marked as optional by setting the Optional to True on the HR Task Template.
Graphical Table Representation
- The Schema Map provides a graphical representation of other tables related to a specific table.
Default Caller Access Configuration
- The Scoped Application Restricted Caller Access plugin, when activated, sets the Caller Access field to Caller Denial by default.
Implementation Timeline Factors
- Configuration complexity is the primary factor influencing the implementation timeline for HR projects.
COE Access Configuration Module
- Beginning with the Orlando release, HR Administrators can manage COE access through COE ACL Configuration without creating new ACL records.
Personalizing HR Case Dashboard
- HR Administrators can configure personal copies of the HR Case Dashboard using buttons like Change Layout and Add Content.
HR Chat Queue Availability
- The availability of the HR Chat queue is determined by the schedule field on the Queues record.
PDF Document Generation
- A PDF document on an active HR case can be generated by either the employee, the assigned person, or automatically by the system configuration.
Triggering Lifecycle Event Processes
- After configuring a Lifecycle Event, the process is automatically triggered based on its settings without additional steps needed.
Transform Map Job Association
- Each HR service created in HR Service Mapping has a corresponding transform map job for data processing.
Workflow Editor for Lifecycle Events
- The system relies on activity set trigger conditions to determine when tasks or approvals are activated within Lifecycle Events.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers various aspects of HR services, focusing on requirements gathering and distinguishing between HR profiles and user records. It also touches on the complexity of configurations and the role of templates in ServiceNow. Test your knowledge about HR service categorizations and principles.
