18 Questions
What should you do when serving soft drinks to ensure proper presentation?
Open the bottle in front of the guest
When carrying soft drink bottles to the table, what is the recommended practice?
Carry bottles up to 750ml on a beverage tray
In what order should you serve soft drinks to guests at a table?
Serve ladies and older gentlemen first
How should you fill the guest's glass when serving soft drinks?
Fill the glass $3/4$ full
What should you do with the soft drink bottle after serving the guests?
Place the bottle on the side table, label facing the guests
What is the recommended order for taking beverage orders from guests?
Women first, then men in a clockwise direction
How should you assign chair numbers at a table?
The chair closest to the door or landmark is number one
How should you approach refilling the guests' soft drink glasses?
Refill glasses in a proactive way without being asked
What should you do when repeating a guest's order back to them?
Speak slowly, clearly and politely
How should you handle denying alcohol service to an intoxicated guest?
Tactfully explain it's for their safety and suggest non-alcoholic options
What should you do when leaving the table after taking an order?
Thank the guests and smile genuinely while maintaining eye contact
When taking orders, how should you handle writing down the guest orders?
Use standard abbreviations and write orders by chair number
When serving lemon juice, where should the saucer with glass be placed?
At the 2 o'clock position of the guest
Which of the following should be avoided when serving fruit juice?
Mixing fresh juice with convenience juice
What should be done with unused packed straws?
Reuse them if not stained
How should larger mineral water bottles be carried?
By hand
What should be done before serving mineral water?
All of the above
When serving mineral water, which of the following should be chosen?
The correct type of label as per the guest's order
Study Notes
Serving Soft Drinks
- Clean and dry hands are essential for serving soft drinks.
- Staff should be familiar with the soft drink offerings.
- Select the correct type of label according to the guest's order.
- Ensure the bottle is at the right temperature, dry, and clean.
- Use a beverage tray to carry bottles up to 750ml and carry larger bottles by hand.
- Position appropriate glasses on the tray if required.
- Take ice cubes along with the soft drink.
Serving Soft Drinks to Guests
- Always walk to the guest table with a smile and walk steadily.
- Open the soft drink bottle in front of the guest.
- Serve ladies and older gentlemen first.
- The bottle should not touch the glass.
- Hold the label up and in the palm of your hand.
- Pour slowly and carefully, filling the glass to 3/4 full.
- Finish with a ¼ twist of the bottle to catch the last drop.
- Position the bottle on the side table, label facing the guests.
- Refill glasses proactively.
Taking Orders
- Speak clearly and politely when taking orders.
- Take orders from women first, then men.
- Write orders on the guest check or order-taking pad or handheld device according to the seating arrangement.
- Follow a clockwise direction and assign a number to each chair at a table.
- Use standard beverage abbreviations.
- Listen carefully to each guest's orders and repeat the order and details without interrupting.
Leaving the Table
- Always say thank you and smile genuinely.
- Maintain good eye contact.
- Take beverage lists or menus with you.
Denying Alcohol Service
- Tactfully tell guests that you care about their safety and can't serve them alcohol.
- Suggest nonalcoholic drinks and food instead.
- Inform the manager whenever you deny someone alcohol service.
Serving Fruit Juice
- Serve lemon juice in a saucer with a glass at the 2 o'clock position of the guest.
- Ensure the spoon does not fall.
- When leaving the table, say "Please enjoy your [juice name], sir/madam."
- Bring the right fresh juice to the right table.
- Don't mix fresh juice with convenience juice.
- Don't throw away unused packed straws that can be reused if not stained.
- Pick up empty glasses from other tables and/or take new orders when leaving the table.
Serving Mineral Water
- Clean and dry hands are essential for serving mineral water.
- Staff should be familiar with the mineral water offerings.
- Select the correct type of label according to the guest's order.
- Ensure the bottle is at the right temperature, dry, and clean.
- Use a beverage tray to carry bottles up to 750ml and carry larger bottles by hand.
Learn the standard operating procedure (SOP) for serving soft drinks to guests in the food and beverage service industry. Understand the importance of proper soft drink service and the necessary preparation steps involved.
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