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Questions and Answers
What is the first issue reported by the guest in room 6 1 3?
What is the first issue reported by the guest in room 6 1 3?
- Wi-Fi connectivity problem
- Noise disturbance from the neighboring room
- Air conditioning not working (correct)
- No hot water in the shower
Who does the receptionist offer to contact about the Wi-Fi issue?
Who does the receptionist offer to contact about the Wi-Fi issue?
- The hotel manager
- The maintenance team
- The housekeeping staff
- The IT department (correct)
In which room is the guest staying?
In which room is the guest staying?
- Room 6 1 3 (correct)
- Room 6 3 1
- Room 6 0 1
- Room 6 2 1
How many times does the guest call the reception?
How many times does the guest call the reception?
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What is the receptionist's response to the guest's problem?
What is the receptionist's response to the guest's problem?
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What is Jenny's current time at 9 o'clock in New York?
What is Jenny's current time at 9 o'clock in New York?
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What is the purpose of Jenny's visit to New York?
What is the purpose of Jenny's visit to New York?
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Who is looking forward to meeting Jenny?
Who is looking forward to meeting Jenny?
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What time is Jenny supposed to meet at the office the next day?
What time is Jenny supposed to meet at the office the next day?
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What is the final reminder given to Jenny?
What is the final reminder given to Jenny?
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Study Notes
- A guest in room 613 reports an issue with the air conditioning in their room, stating it's not working and the room is very hot.
- The receptionist apologizes and promises to send someone to investigate the issue immediately.
- The guest contacts reception again, this time reporting a problem with the Wi-Fi, stating they can't get a signal.
- The receptionist apologizes again and offers to transfer the call to the IT department to assist with the Wi-Fi issue.
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