Podcast
Questions and Answers
What is the first issue reported by the guest in room 6 1 3?
What is the first issue reported by the guest in room 6 1 3?
- Wi-Fi connectivity problem
- Noise disturbance from the neighboring room
- Air conditioning not working (correct)
- No hot water in the shower
Who does the receptionist offer to contact about the Wi-Fi issue?
Who does the receptionist offer to contact about the Wi-Fi issue?
- The hotel manager
- The maintenance team
- The housekeeping staff
- The IT department (correct)
In which room is the guest staying?
In which room is the guest staying?
- Room 6 1 3 (correct)
- Room 6 3 1
- Room 6 0 1
- Room 6 2 1
How many times does the guest call the reception?
How many times does the guest call the reception?
What is the receptionist's response to the guest's problem?
What is the receptionist's response to the guest's problem?
What is Jenny's current time at 9 o'clock in New York?
What is Jenny's current time at 9 o'clock in New York?
What is the purpose of Jenny's visit to New York?
What is the purpose of Jenny's visit to New York?
Who is looking forward to meeting Jenny?
Who is looking forward to meeting Jenny?
What time is Jenny supposed to meet at the office the next day?
What time is Jenny supposed to meet at the office the next day?
What is the final reminder given to Jenny?
What is the final reminder given to Jenny?
Study Notes
- A guest in room 613 reports an issue with the air conditioning in their room, stating it's not working and the room is very hot.
- The receptionist apologizes and promises to send someone to investigate the issue immediately.
- The guest contacts reception again, this time reporting a problem with the Wi-Fi, stating they can't get a signal.
- The receptionist apologizes again and offers to transfer the call to the IT department to assist with the Wi-Fi issue.
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Description
Test your hospitality skills in this quiz about handling customer complaints and issues at a hotel reception. Respond to guests' problems and provide solutions to their concerns.
