10 Questions
What is the first issue reported by the guest in room 6 1 3?
Air conditioning not working
Who does the receptionist offer to contact about the Wi-Fi issue?
The IT department
In which room is the guest staying?
Room 6 1 3
How many times does the guest call the reception?
Two times
What is the receptionist's response to the guest's problem?
They offer to send someone to fix the issue
What is Jenny's current time at 9 o'clock in New York?
2 o'clock in the morning
What is the purpose of Jenny's visit to New York?
To start working on her blog and column
Who is looking forward to meeting Jenny?
Barbara
What time is Jenny supposed to meet at the office the next day?
11 o'clock in the morning
What is the final reminder given to Jenny?
Don't be late
Study Notes
- A guest in room 613 reports an issue with the air conditioning in their room, stating it's not working and the room is very hot.
- The receptionist apologizes and promises to send someone to investigate the issue immediately.
- The guest contacts reception again, this time reporting a problem with the Wi-Fi, stating they can't get a signal.
- The receptionist apologizes again and offers to transfer the call to the IT department to assist with the Wi-Fi issue.
Test your hospitality skills in this quiz about handling customer complaints and issues at a hotel reception. Respond to guests' problems and provide solutions to their concerns.
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