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Hotel Reception Scenarios

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Questions and Answers

What is the first issue reported by the guest in room 6 1 3?

Wi-Fi connectivity problem

Noise disturbance from the neighboring room

Air conditioning not working (correct)

No hot water in the shower

Who does the receptionist offer to contact about the Wi-Fi issue?

The hotel manager

The maintenance team

The housekeeping staff

The IT department (correct)

In which room is the guest staying?

Room 6 1 3 (correct)

Room 6 3 1

Room 6 0 1

Room 6 2 1

How many times does the guest call the reception?

Two times Signup and view all the answers

What is the receptionist's response to the guest's problem?

They offer to send someone to fix the issue Signup and view all the answers

What is Jenny's current time at 9 o'clock in New York?

2 o'clock in the morning Signup and view all the answers

What is the purpose of Jenny's visit to New York?

To start working on her blog and column Signup and view all the answers

Who is looking forward to meeting Jenny?

Barbara Signup and view all the answers

What time is Jenny supposed to meet at the office the next day?

11 o'clock in the morning Signup and view all the answers

What is the final reminder given to Jenny?

Don't be late Signup and view all the answers

Study Notes

A guest in room 613 reports an issue with the air conditioning in their room, stating it's not working and the room is very hot.
The receptionist apologizes and promises to send someone to investigate the issue immediately.
The guest contacts reception again, this time reporting a problem with the Wi-Fi, stating they can't get a signal.
The receptionist apologizes again and offers to transfer the call to the IT department to assist with the Wi-Fi issue.

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Description

Test your hospitality skills in this quiz about handling customer complaints and issues at a hotel reception. Respond to guests' problems and provide solutions to their concerns.