Podcast
Questions and Answers
What is the Rack Rate classification?
What is the Rack Rate classification?
Which meal plan includes only a daily light breakfast?
Which meal plan includes only a daily light breakfast?
What type of hotel is characterized by limited service and proximity to an airport?
What type of hotel is characterized by limited service and proximity to an airport?
Which rate classification provides a discount of 20% to 30%?
Which rate classification provides a discount of 20% to 30%?
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Which meal plan includes all three meals during the stay?
Which meal plan includes all three meals during the stay?
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Which classification includes hotels that provide extensive services and amenities?
Which classification includes hotels that provide extensive services and amenities?
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What type of tour is typically organized by a travel company and comes at a fixed price?
What type of tour is typically organized by a travel company and comes at a fixed price?
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Which characteristic is essential for a travel agent to build excellent customer service?
Which characteristic is essential for a travel agent to build excellent customer service?
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Which type of travelers primarily engage in travel for pleasure?
Which type of travelers primarily engage in travel for pleasure?
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Which of the following is a focus of the Meetings, Incentives, Conventions, and Exhibitions (MICE) task force?
Which of the following is a focus of the Meetings, Incentives, Conventions, and Exhibitions (MICE) task force?
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Study Notes
Rate Classification
- Rack Rate: Base rate, also known as the standard rate. Often reduced by 20% for discounts.
- Corporate Rate: Usually has 20-30% discount.
- Consortium Rate: Negotiable fixed rates.
- Government Rate: Operates under Local Government Units (LGU). Employees in the travel industry, Persons with Disabilities (PWD), and seniors can avail a 20% discount.
- Industry Rate: Fluctuates depending on the day of the week. Negotiable with wholesalers.
- Resort Rate: Offered when hotels are not full.
- Package Rate: Negotiable with wholesalers.
- Promotional Rate: Offered when hotels are not full.
- Peak Season: No specific details provided.
Types of Hotels
- Airport Properties: Hotels located close to airports, often with limited service offerings
- All Suites Hotel: Similar to apartments, designed for stays of a week or more. Examples include Hotel 101 Manila and Summit Hotel
- Boutique Hotel: Unique and stylish hotels often with a focus on specific themes or designs.
- Conference Center: Hotels specializing in hosting conferences and events.
- Resort: Hotels offering relaxation, recreation, and leisure activities. Examples include Shangrila and Kan Daya Resort
- Extended Stays: Hotels providing accommodations for longer periods, often with amenities for convenience. Examples include Subic Bay Peninsula Hotel and SMDC Residence. You can find an example of an Extended Stay hotel known as Subic Bay Peninsula Hotel which provides a Limited service.
- Motels: Hotels designed for travelers arriving by car. Example: Red Pour
- Spa Hotel: Hotels specializing in wellness and relaxation, often with spa facilities.
5 Meal Plan
- European Plan (EP) or (KKP): No meals included in the itinerary.
- Continental Plan (CP): A light daily breakfast.
- Modified American Plan (MAP): Includes breakfast and one other meal, usually dinner.
- American Plan (AP): Full board, including all three meals.
- Bermuda Plan: Includes full cooked breakfast but no other meals provided.
Hotels That Give Stars
- Forbes Travel Guide: A leading provider of hotel ratings and reviews.
- Hotel Star Guide: A common system for classifying hotels based on their amenities and services.
- Metropolitan Guide: A guidebook that rates and reviews hotels and other travel destinations.
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Classification of Hotels:
- Full Service: Hotels offering a wide range of amenities and services.
- Luxury Hotel: The highest level of hotel classification, typically with opulent accommodations, exceptional service, and curated experiences.
- Upscale Hotel (First Class): Offers high-quality accommodations, amenities, and service.
- Mid-Range Hotel: Provides comfortable and functional accommodations at moderate prices.
- Budget Economy: Offers basic and affordable accommodations, typically with a focus on cleanliness and comfort.
Types of Tour
- Custom Designed Tour: Individualized tours tailored to the specific preferences of the client.
- Pre-Packaged Tour: Pre-arranged tours offered by travel agencies at a fixed price.
- Independent Tour: Travelers plan and manage their own itineraries without a guide.
- Hosted Tour: Travelers receive guidance and assistance at their destination.
- Escorted Tours: Clients are guided by a tour leader throughout their journey. Often come with a higher price tag than other tour types.
Customer Service
- Positive Experience: Providing customers with a satisfying and enjoyable experience before, during, and after purchasing a product or service.
- Mission: To sell products and services.
- Vision: To develop and sustain lasting business success.
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Types of Customers:
- Leisure Travelers: Those traveling for pleasure.
- Business/Corporate Travelers: Those traveling for work.
- Business Purposes: Travel with a specific business objective, such as meetings or conferences.
Travel Agents
- Solid Foundation: Possessing strong knowledge and skills in travel planning.
- Excellent Customer Service: Providing attentive and responsive service to clients.
- Purpose: Building a loyal customer base through attentive and responsive service.
- Characteristics: Polite and friendly demeanor.
- Good Service: Leading to customer satisfaction and positive feedback.
- 5 Strategies: No specific strategies provided in the text.
Tour Operators
- Local Service: Offering both domestic and international travel packages, catering to both local and foreign visitors.
- Domestic: Focusing on travel within the country.
- Inbound: Organizing tours for foreigners who are visiting the country.
- Outbound: Organizing tours for residents of their country to travel abroad.
Meetings, Incentives, Conventions, and Exhibitions (MICE)
- MICE Task Force: A specialized group dedicated to the planning and execution of meetings, incentives, conventions, and exhibitions.
- Tariff: The pricing structure for MICE services.
- Cancellation Policy: The terms and conditions related to canceling events.
- Taxes: Applicable taxes associated with MICE events.
- Promotional Packages: Special offers or discounts available for MICE clients.
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Description
Test your knowledge on various hotel rate classifications and types of hotels. Learn about different rates like corporate, consortium, and promotional, as well as unique hotel offerings such as boutique and all suites hotels. This quiz covers essential concepts for anyone in the hospitality industry.
