30 Questions
What is the main purpose of Railroad Hotels mentioned in the text?
To offer a place to eat and rest for passengers and crews along track lines
Which type of hotel has facilities such as direct dial phone, toiletries, room service, and pool?
Three Star Hotel
What distinguishes Two Star Hotels from One Star Hotels?
Comfortable, well-equipped rooms
Where are Four Star Hotels typically located according to the text?
Near major attractions
What is a common feature of Residential Hotels according to the text?
Spacious accommodations with decorated lobbies
Which type of hotel offers above average service level with more than one restaurant, 24-hour room service, laundry, valet parking, travel desk, wellness center, pool, and high-class room décor?
Four Star Hotel
What does the Front Office Department directly interact with in a hotel?
Customers
Why is the Front Office often referred to as the 'nerve center' of a hotel?
Because it serves as a communication hub for guest services.
What operation within a hotel is visible to guests and involves direct interaction with them?
Front-House Operations
Which department acts as a sounding board for guest complaints?
Front Office Department
What is the main role of the Front Office staff upon guest arrival at a hotel?
Handling transactions between hotel and guests
What is the primary function of the Front Office Department in terms of guest services?
Managing room reservations
What is a characteristic of chain hotels?
Operated by external professional organizations
What type of hotels are owned by individuals but operated by external professional organizations?
Management Contracted Hotels
What does a franchise owner grant to a franchisee in the context of hotels?
Right to use its methods and system
What is an essential requirement for every hotel to carry out its vision, mission, and goals?
Organizational structure
What characterizes franchise hotels?
Authorization granted by another company/individual
In which type of hotel are certain minimum standards, rules, and procedures usually imposed to restrict affiliate activities?
Chain hotels
How are roles and responsibilities divided in the organizational chart of the hotel?
Vertically
What department within the hotel's Rooms Division is responsible for managing reservations?
Front Office
According to the organizational chart, who do Reservations staff report to?
Front Office Manager
What do the vertical connecting lines on the organizational chart represent?
Lines of authority and reporting
In the hotel's organizational chart, which department does Maintenance staff fall under?
Engineering & Maintenance
To which department does the Security Officers report in the hotel's organizational chart?
Security
During which stage does the front office clerk hand over a Guest Registration Card (GRC) to the guest?
Arrival
At which stage does the front office accounting system capture guest's information for room reservation?
Pre-arrival
When does the guest start occupying the accommodation?
Arrival
Which stage involves the customer enquiring about the availability of accommodation via telephonic call or an e-mail?
Pre-arrival
What does the front office reception staff do during the 'Arrival' stage?
Bring in the guest luggage
In which stage does the front office clerk create a guest record and a guest account?
Arrival
Test your knowledge of a sample organization chart for a large hotel, including positions such as General Manager, Assistant Manager, Food & Beverage, Rooms Division, and more.
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