Podcast
Questions and Answers
What are the three categories of hotel sizes in terms of front office department?
What are the three categories of hotel sizes in terms of front office department?
Small sized hotel, Medium sized hotel, Large sized hotel
What is the job description of a Rooms Division Manager?
What is the job description of a Rooms Division Manager?
Plans, directs, coordinates the activities of all the department under the Rooms Division. Ensures the efficiency delivery of basic hotel services to guests.
What is one specific duty of a Rooms Division Manager?
What is one specific duty of a Rooms Division Manager?
Conducts regular spot checking/inspection of guest rooms, corridors, and public areas to ensure that cleanliness is properly maintained.
What systems and procedures should the personnel in the Front Office and Housekeeping Departments comply with?
What systems and procedures should the personnel in the Front Office and Housekeeping Departments comply with?
Signup and view all the answers
What does a Rooms Division Manager do in regards to guest complaints and inquiries?
What does a Rooms Division Manager do in regards to guest complaints and inquiries?
Signup and view all the answers
The organization structure of FO department varies. It depends on the ______ and style of operation of the hotel
The organization structure of FO department varies. It depends on the ______ and style of operation of the hotel
Signup and view all the answers
The specific duty of a Rooms Division Manager is to conducts regular spot checking/inspection of guest rooms, corridors, and public areas to ensure that ______ is properly maintained
The specific duty of a Rooms Division Manager is to conducts regular spot checking/inspection of guest rooms, corridors, and public areas to ensure that ______ is properly maintained
Signup and view all the answers
The specific duty of a Rooms Division Manager is to recommends ______
The specific duty of a Rooms Division Manager is to recommends ______
Signup and view all the answers
The specific duty of a Rooms Division Manager is to attends to guest complaints and inquiries regarding hotel services and handles major ______ regarding the operation
The specific duty of a Rooms Division Manager is to attends to guest complaints and inquiries regarding hotel services and handles major ______ regarding the operation
Signup and view all the answers
The specific duty of a Rooms Division Manager is to ensures that all established systems and procedures regarding the operations of the Front office and Housekeeping Departments are complied upon by the personnel ______
The specific duty of a Rooms Division Manager is to ensures that all established systems and procedures regarding the operations of the Front office and Housekeeping Departments are complied upon by the personnel ______
Signup and view all the answers
Study Notes
Front Office Organization Structure
- The structure of the Front Office (FO) department varies based on hotel size and operational style.
- Classification of hotels based on size:
- Small-sized hotels
- Medium-sized hotels
- Large-sized hotels
Job Description of Rooms Division Manager
-
Basic Functions:
- Plans, directs, and coordinates activities across all departments under the Rooms Division.
- Ensures efficient delivery of essential hotel services to guests.
-
Specific Duties:
- Enforces compliance with established systems and procedures within the Front Office and Housekeeping Departments.
- Addresses guest complaints and inquiries about hotel services; handles significant operational issues.
- Conducts regular inspections of guest rooms, corridors, and public areas to ensure cleanliness standards are met.
- Recommends renovations to enhance guest experience and overall hotel quality.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on career opportunities in the front office department and the organization structure of front office organizations. Learn about the job description of front office personnel, including the basic functions of a rooms division manager. Perfect for those interested in pursuing a career in the hospitality industry.
