10 Questions
What are the three categories of hotel sizes in terms of front office department?
Small sized hotel, Medium sized hotel, Large sized hotel
What is the job description of a Rooms Division Manager?
Plans, directs, coordinates the activities of all the department under the Rooms Division. Ensures the efficiency delivery of basic hotel services to guests.
What is one specific duty of a Rooms Division Manager?
Conducts regular spot checking/inspection of guest rooms, corridors, and public areas to ensure that cleanliness is properly maintained.
What systems and procedures should the personnel in the Front Office and Housekeeping Departments comply with?
All established systems and procedures regarding the operations of the Front office and Housekeeping Departments.
What does a Rooms Division Manager do in regards to guest complaints and inquiries?
Attends to guest complaints and inquiries regarding hotel services and handles major problems regarding the operation.
The organization structure of FO department varies. It depends on the ______ and style of operation of the hotel
size
The specific duty of a Rooms Division Manager is to conducts regular spot checking/inspection of guest rooms, corridors, and public areas to ensure that ______ is properly maintained
cleanliness
The specific duty of a Rooms Division Manager is to recommends ______
renovation
The specific duty of a Rooms Division Manager is to attends to guest complaints and inquiries regarding hotel services and handles major ______ regarding the operation
problems
The specific duty of a Rooms Division Manager is to ensures that all established systems and procedures regarding the operations of the Front office and Housekeeping Departments are complied upon by the personnel ______
concern
Test your knowledge on career opportunities in the front office department and the organization structure of front office organizations. Learn about the job description of front office personnel, including the basic functions of a rooms division manager. Perfect for those interested in pursuing a career in the hospitality industry.
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