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Questions and Answers
What is the mission of the travel company?
What is the role of the Executive Housekeeper in the hotel organization?
What is the name of the authors of the book 'An Introduction to Hotel Industry'?
What is the value of the travel company that emphasizes being honest and transparent?
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What is the role of the Front Office Manager in the hotel organization?
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What is the primary goal of the travel company as stated in its vision?
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Who is responsible for overseeing the hotel's cleanliness and maintenance?
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What is the core value of the travel company that puts the focus on the well-being of others?
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What is the name of the department in the hotel organization that is responsible for managing the front desk and accommodating guests?
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What is the relationship between the Bell Asst. and the HSK Manager in the hotel organization?
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Study Notes
Vision, Mission, and Values
- Vision: Aspires to be the world’s favorite travel company.
- Mission: Aims to enhance customer lives by providing exceptional vacation and leisure experiences.
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Core Values:
- Putting people first
- Pursuing excellence
- Embracing change
- Acting with integrity
- Serving the world
Rooms Division Management
- Consists of key managerial roles within the hotel structure.
- Includes positions such as Front Office Manager, Executive Housekeeper, and Auditors.
- Focus on managing guest services and operational efficiency.
Organizational Structure
- Front Office Department includes various roles that ensure smooth guest experiences.
- Roles include:
- Front Office Manager: Oversees all front desk operations.
- Executive Housekeeper: Manages housekeeping services and staff.
- Bell Assistants: Provide assistance with luggage and guest services.
- HSK Manager: Responsible for the housekeeping department and its operations.
Overall Hotel Management
- The hotel industry requires a collaborative effort among different departments for efficient service delivery.
- Emphasis on high-quality guest experiences highlighted by the organizational chart.
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Description
Test your knowledge of hotel management, including roles and responsibilities of various staff members, company values, and mission. Explore the front office, housekeeping, and other departments in the hotel industry.
