Hotel Classifications Description
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Questions and Answers

What amenities can guests expect in the 5-star luxury accommodations mentioned?

  • No amenities mentioned
  • Shared bathrooms
  • Basic furniture and average service
  • Safe-boxes, access to internet, and air conditioning (correct)
  • What is a common feature of the 5-star luxury hotels' restaurants?

  • High quality cuisine (correct)
  • Self-service counters
  • Limited menu
  • Fast food options
  • What type of service can guests expect from the staff at the 5-star luxury hotels?

  • Minimal interaction
  • Inattentive and slow
  • Unprofessional and rude
  • Efficient, courteous, and helpful (correct)
  • What are some of the additional services offered at the 5-star luxury hotels?

    <p>Porter service, laundry, dry-cleaning, ironing</p> Signup and view all the answers

    Which type of accommodation is described as spacious and luxurious in the text?

    <p>5-star luxury</p> Signup and view all the answers

    What is the job title sometimes referred to as the Director of Housekeeping?

    <p>Executive Housekeeper</p> Signup and view all the answers

    In the front office operations, which job title is responsible for managing reservations?

    <p>Reservation Manager</p> Signup and view all the answers

    What is a characteristic of timeshare properties?

    <p>Each owner has an allotted period of time to use the property</p> Signup and view all the answers

    Which department accounts for a higher percentage of gross revenues in hotels according to the text?

    <p>Front Office</p> Signup and view all the answers

    What is the term used to describe a property with divided ownership or use rights in the hospitality industry?

    <p>Vacation ownership</p> Signup and view all the answers

    Who is responsible for managing and coordinating guest services in a hotel's lobby?

    <p>Front Desk Manager</p> Signup and view all the answers

    Which job title in the front office operations involves auditing tasks at night?

    <p>Night Auditor</p> Signup and view all the answers

    What is a primary responsibility of a Bell Captain in a hotel?

    <p>Providing valet parking services</p> Signup and view all the answers

    What is the main function of a Reservation agent in the front office operations?

    <p>Handling guest check-in procedures</p> Signup and view all the answers

    What distinguishes timeshare properties from traditional real estate?

    <p>They allow fractional ownership</p> Signup and view all the answers

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