Podcast
Questions and Answers
What amenities can guests expect in the 5-star luxury accommodations mentioned?
What amenities can guests expect in the 5-star luxury accommodations mentioned?
- No amenities mentioned
- Shared bathrooms
- Basic furniture and average service
- Safe-boxes, access to internet, and air conditioning (correct)
What is a common feature of the 5-star luxury hotels' restaurants?
What is a common feature of the 5-star luxury hotels' restaurants?
- High quality cuisine (correct)
- Self-service counters
- Limited menu
- Fast food options
What type of service can guests expect from the staff at the 5-star luxury hotels?
What type of service can guests expect from the staff at the 5-star luxury hotels?
- Minimal interaction
- Inattentive and slow
- Unprofessional and rude
- Efficient, courteous, and helpful (correct)
What are some of the additional services offered at the 5-star luxury hotels?
What are some of the additional services offered at the 5-star luxury hotels?
Which type of accommodation is described as spacious and luxurious in the text?
Which type of accommodation is described as spacious and luxurious in the text?
What is the job title sometimes referred to as the Director of Housekeeping?
What is the job title sometimes referred to as the Director of Housekeeping?
In the front office operations, which job title is responsible for managing reservations?
In the front office operations, which job title is responsible for managing reservations?
What is a characteristic of timeshare properties?
What is a characteristic of timeshare properties?
Which department accounts for a higher percentage of gross revenues in hotels according to the text?
Which department accounts for a higher percentage of gross revenues in hotels according to the text?
What is the term used to describe a property with divided ownership or use rights in the hospitality industry?
What is the term used to describe a property with divided ownership or use rights in the hospitality industry?
Who is responsible for managing and coordinating guest services in a hotel's lobby?
Who is responsible for managing and coordinating guest services in a hotel's lobby?
Which job title in the front office operations involves auditing tasks at night?
Which job title in the front office operations involves auditing tasks at night?
What is a primary responsibility of a Bell Captain in a hotel?
What is a primary responsibility of a Bell Captain in a hotel?
What is the main function of a Reservation agent in the front office operations?
What is the main function of a Reservation agent in the front office operations?
What distinguishes timeshare properties from traditional real estate?
What distinguishes timeshare properties from traditional real estate?
Flashcards are hidden until you start studying
