Hotel Brand Loyalty and Repeat Customers Quiz

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the impact of complying with international health and safety standards according to the text?

  • Decrease in layoffs
  • Increase in bankruptcy filings
  • Decrease in customer satisfaction
  • Increase in operational costs (correct)

Why did some hotels reduce their operations and lay off staff according to the text?

  • To avoid bankruptcy
  • Due to a decrease in hotel guests (correct)
  • To improve guest satisfaction
  • To comply with local health regulations

What led to a drastic decline in global tourism arrivals in 2020 based on the text?

  • Increased travel incentives
  • WHO health and safety standards
  • Global hotel loyalty programs
  • ASEAN region travel restrictions (correct)

How did the COVID-19 pandemic affect the tourism and hospitality industry according to UNWTO 2020 report?

<p>Caused a -74% decline in arrivals (D)</p> Signup and view all the answers

Why did the ASEAN region experience the highest decline in international visitors according to the text?

<p>Strict travel protocols and border closures (B)</p> Signup and view all the answers

How do repeat customers benefit the hotel business according to the text?

<p>They are easier to handle and impress (A)</p> Signup and view all the answers

What is one of the challenges faced by hotel management teams due to recent developments in tourism and hospitality management education?

<p>Increased need for extensive training (D)</p> Signup and view all the answers

How have technological shifts impacted customers in the hotel sector?

<p>Changed consumer behavior (C)</p> Signup and view all the answers

What has influenced a decrease in hotel brand loyalty according to the text?

<p>Expansion of international hotel chains (B)</p> Signup and view all the answers

Why do hotel management teams invest more in hotel skills training?

<p>As a result of newer health and safety standards (C)</p> Signup and view all the answers

How have new technologies affected the playing field in the accommodation sector?

<p>They have brought about continuous innovations (D)</p> Signup and view all the answers

What impact has the integration of social media platforms had on hotels?

<p>Increased consumer behavior changes (B)</p> Signup and view all the answers

What is a current trend in the accommodation sector according to the text?

<p>Use of contactless payment transactions (A)</p> Signup and view all the answers

Why are many hotel businesses leaning towards ensuring safety and security according to the text?

<p>Due to the mix of guests staying at their properties (A)</p> Signup and view all the answers

Which factor contributes to the impression of safe and hassle-free transactions for hotel guests?

<p>Contactless payment systems (D)</p> Signup and view all the answers

What new concept is being integrated into smart hotels according to the text?

<p>Internet of Things (IoT) (C)</p> Signup and view all the answers

How do smart hotels exemplify convenience to their guests?

<p>By integrating IoT for guest convenience (B)</p> Signup and view all the answers

Why are health and safety standards important in the hotel business?

<p>Due to the mix of guests with different needs and preferences (C)</p> Signup and view all the answers

Flashcards are hidden until you start studying

More Like This

Use Quizgecko on...
Browser
Browser