18 Questions
What is the impact of complying with international health and safety standards according to the text?
Increase in operational costs
Why did some hotels reduce their operations and lay off staff according to the text?
Due to a decrease in hotel guests
What led to a drastic decline in global tourism arrivals in 2020 based on the text?
ASEAN region travel restrictions
How did the COVID-19 pandemic affect the tourism and hospitality industry according to UNWTO 2020 report?
Caused a -74% decline in arrivals
Why did the ASEAN region experience the highest decline in international visitors according to the text?
Strict travel protocols and border closures
How do repeat customers benefit the hotel business according to the text?
They are easier to handle and impress
What is one of the challenges faced by hotel management teams due to recent developments in tourism and hospitality management education?
Increased need for extensive training
How have technological shifts impacted customers in the hotel sector?
Changed consumer behavior
What has influenced a decrease in hotel brand loyalty according to the text?
Expansion of international hotel chains
Why do hotel management teams invest more in hotel skills training?
As a result of newer health and safety standards
How have new technologies affected the playing field in the accommodation sector?
They have brought about continuous innovations
What impact has the integration of social media platforms had on hotels?
Increased consumer behavior changes
What is a current trend in the accommodation sector according to the text?
Use of contactless payment transactions
Why are many hotel businesses leaning towards ensuring safety and security according to the text?
Due to the mix of guests staying at their properties
Which factor contributes to the impression of safe and hassle-free transactions for hotel guests?
Contactless payment systems
What new concept is being integrated into smart hotels according to the text?
Internet of Things (IoT)
How do smart hotels exemplify convenience to their guests?
By integrating IoT for guest convenience
Why are health and safety standards important in the hotel business?
Due to the mix of guests with different needs and preferences
Test your knowledge on the importance of hotel brand loyalty and repeat customers in the accommodation industry. Learn about strategies to retain customers and enhance guest satisfaction for a successful hotel business.
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