Hotel Brand Loyalty and Repeat Customers Quiz
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Questions and Answers

What is the impact of complying with international health and safety standards according to the text?

  • Decrease in layoffs
  • Increase in bankruptcy filings
  • Decrease in customer satisfaction
  • Increase in operational costs (correct)
  • Why did some hotels reduce their operations and lay off staff according to the text?

  • To avoid bankruptcy
  • Due to a decrease in hotel guests (correct)
  • To improve guest satisfaction
  • To comply with local health regulations
  • What led to a drastic decline in global tourism arrivals in 2020 based on the text?

  • Increased travel incentives
  • WHO health and safety standards
  • Global hotel loyalty programs
  • ASEAN region travel restrictions (correct)
  • How did the COVID-19 pandemic affect the tourism and hospitality industry according to UNWTO 2020 report?

    <p>Caused a -74% decline in arrivals</p> Signup and view all the answers

    Why did the ASEAN region experience the highest decline in international visitors according to the text?

    <p>Strict travel protocols and border closures</p> Signup and view all the answers

    How do repeat customers benefit the hotel business according to the text?

    <p>They are easier to handle and impress</p> Signup and view all the answers

    What is one of the challenges faced by hotel management teams due to recent developments in tourism and hospitality management education?

    <p>Increased need for extensive training</p> Signup and view all the answers

    How have technological shifts impacted customers in the hotel sector?

    <p>Changed consumer behavior</p> Signup and view all the answers

    What has influenced a decrease in hotel brand loyalty according to the text?

    <p>Expansion of international hotel chains</p> Signup and view all the answers

    Why do hotel management teams invest more in hotel skills training?

    <p>As a result of newer health and safety standards</p> Signup and view all the answers

    How have new technologies affected the playing field in the accommodation sector?

    <p>They have brought about continuous innovations</p> Signup and view all the answers

    What impact has the integration of social media platforms had on hotels?

    <p>Increased consumer behavior changes</p> Signup and view all the answers

    What is a current trend in the accommodation sector according to the text?

    <p>Use of contactless payment transactions</p> Signup and view all the answers

    Why are many hotel businesses leaning towards ensuring safety and security according to the text?

    <p>Due to the mix of guests staying at their properties</p> Signup and view all the answers

    Which factor contributes to the impression of safe and hassle-free transactions for hotel guests?

    <p>Contactless payment systems</p> Signup and view all the answers

    What new concept is being integrated into smart hotels according to the text?

    <p>Internet of Things (IoT)</p> Signup and view all the answers

    How do smart hotels exemplify convenience to their guests?

    <p>By integrating IoT for guest convenience</p> Signup and view all the answers

    Why are health and safety standards important in the hotel business?

    <p>Due to the mix of guests with different needs and preferences</p> Signup and view all the answers

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