30 Questions
What percentage of the total floor area is typically allocated to back-of-house areas in all lodging types?
Between 10 and 15%
Which of the following areas is NOT typically considered part of the back-of-house areas?
Guest rooms
What is a key factor that influences the provision and sizing of back-of-house areas in hotels and resorts?
All of the above
Which type of hotel or resort may need to provide its own engineering services, including electricity and fresh water supply?
Resorts in remote areas
What is a significant factor that influences the ability of hotel staff to meet administrative needs?
Organization of administration offices and services areas
What is a consequence of inadequate back-of-house areas in hotels and resorts?
Inefficient provision of services to guests
What is the primary reason for planning back-of-house areas in a hotel?
To ensure staff can reach all areas of the hotel without passing through the lobby and other public spaces
What is the significance of the front desk and administration offices in a hotel?
They influence the guest's impression of the hotel
What is the primary function of the front office in a hotel?
To support the guest registration and cashier functions at the front desk
How are administrative office areas generally divided in a hotel?
Into five clusters
Where are other office components, such as human resources and purchasing functions, typically placed in a hotel?
In the back-of-house close to related services areas
What is the impact of the planning and interior design of the workspace on the hotel's staff?
It has a positive impact on staff morale and productivity
What is the primary purpose of the concierge desk in a hotel?
To provide information and assistance to guests
What is the main reason for hotels to rethink their staffing departments?
To reduce payroll costs
What is the advantage of locating a sundries shop or F&B outlet immediately adjacent to the reception area?
It enables the desk clerk to double as the shop cashier
Why is it still recommended to have a front desk in hotels that use self-service kiosks or other technologies?
To provide information and assistance to guests
What is necessary for planning the front desk area in a hotel?
Collaboration among the members of the design team
Why may front desk staff in smaller hotels also serve as concierge?
Because of the cross-training of employees to perform a variety of duties
What is the primary function of the counting room in a hotel?
To count receipts and deposit money in a drop-safe
What is the main purpose of the fire control room?
To respond to fire and other emergency situations
What is the typical capacity of the conference room in the executive office?
8-12 people
What is the role of the executive assistant managers' offices?
To provide private offices for senior staff
What is the purpose of the safe-deposit area?
To provide a secure space for safe-deposit boxes and a guest viewing room
What is the typical location of the fire control room?
Next to the front entrance
What type of window is suggested for the cashier's room?
Pass-through window similar to a bank seller
What is the purpose of the accounting work area?
To accommodate additional accounting staff with cubicle workspace
What is the primary function of the IT cluster?
To support the hotel's administrative functions
What is the purpose of the tech support work area?
To provide cubicle workspace for tech support and programming staff
What is the purpose of the help desk?
To manage service requests
Why is the placement of the IT cluster dependent on the hotel type and size?
Because the IT staff need to quickly access other back-office areas
This quiz covers the planning and design of administration offices and back-of-house areas in hotels, crucial for their success. It includes organization and floor area allocation in different types of hotels.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
