Podcast
Questions and Answers
Total Quality Management focuses solely on improving customer service.
Total Quality Management focuses solely on improving customer service.
False
There are 5 primary elements of Total Quality Management.
There are 5 primary elements of Total Quality Management.
False
Total Quality Management involves only top-level management in the decision-making process.
Total Quality Management involves only top-level management in the decision-making process.
False
The primary goal of Total Quality Management is to increase profits.
The primary goal of Total Quality Management is to increase profits.
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Total Quality Management is a short-term strategy.
Total Quality Management is a short-term strategy.
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The customer plays a minimal role in determining the level of quality in Total Quality Management.
The customer plays a minimal role in determining the level of quality in Total Quality Management.
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Total Quality Management is only applicable to the manufacturing industry.
Total Quality Management is only applicable to the manufacturing industry.
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Total Quality Management ignores the importance of process thinking.
Total Quality Management ignores the importance of process thinking.
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ISO 9000 standards are incompatible with Total Quality Management.
ISO 9000 standards are incompatible with Total Quality Management.
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Total Quality Management is a reactive approach to quality improvement.
Total Quality Management is a reactive approach to quality improvement.
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