Podcast
Questions and Answers
Total Quality Management focuses solely on improving customer service.
Total Quality Management focuses solely on improving customer service.
False (B)
There are 5 primary elements of Total Quality Management.
There are 5 primary elements of Total Quality Management.
False (B)
Total Quality Management involves only top-level management in the decision-making process.
Total Quality Management involves only top-level management in the decision-making process.
False (B)
The primary goal of Total Quality Management is to increase profits.
The primary goal of Total Quality Management is to increase profits.
Total Quality Management is a short-term strategy.
Total Quality Management is a short-term strategy.
The customer plays a minimal role in determining the level of quality in Total Quality Management.
The customer plays a minimal role in determining the level of quality in Total Quality Management.
Total Quality Management is only applicable to the manufacturing industry.
Total Quality Management is only applicable to the manufacturing industry.
Total Quality Management ignores the importance of process thinking.
Total Quality Management ignores the importance of process thinking.
ISO 9000 standards are incompatible with Total Quality Management.
ISO 9000 standards are incompatible with Total Quality Management.
Total Quality Management is a reactive approach to quality improvement.
Total Quality Management is a reactive approach to quality improvement.
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