10 Questions
Total Quality Management focuses solely on improving customer service.
False
There are 5 primary elements of Total Quality Management.
False
Total Quality Management involves only top-level management in the decision-making process.
False
The primary goal of Total Quality Management is to increase profits.
False
Total Quality Management is a short-term strategy.
False
The customer plays a minimal role in determining the level of quality in Total Quality Management.
False
Total Quality Management is only applicable to the manufacturing industry.
False
Total Quality Management ignores the importance of process thinking.
False
ISO 9000 standards are incompatible with Total Quality Management.
False
Total Quality Management is a reactive approach to quality improvement.
False
This quiz covers the basics of Total Quality Management (TQM) in the hospitality and tourism industries. Topics include definitions of TQM, hospitality, and tourism, as well as the components of the hospitality industry and organizational structure.
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