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Hospitality and Tourism: Creating a Professional Environment

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Hospitality and Tourism: Creating a Professional Environment

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Questions and Answers

What is the primary objective of the housekeeping department in a hotel?

To manage the hotel's financial transactions

To coordinate the hotel's event planning and catering services

To oversee the hotel's marketing and advertising strategies

To provide a comfortable and safe environment for guests (correct)

According to one definition, housekeeping is responsible for what?

Provision of a clean, comfortable, safe and aesthetically appealing environment (correct)

Food and beverage services

Hotel accounting and budgeting

Front office operations

What is the primary purpose of the housekeeping department in a hotel?

To coordinate the hotel's recreational activities

To manage the hotel's inventory and supplies

To provide a safe and comfortable environment for guests (correct)

To maintain the hotel's exterior appearance

What is the term for housekeeping outside of the hospitality industry?

Management of daily duties and chores Signup and view all the answers

What determines the housekeeping layout in a hotel?

The size and facility limitations of the hotel Signup and view all the answers

Who may perform daily recurring tasks in a household?

Any members of the household or hired staff Signup and view all the answers

Who is responsible for directing the institutional housekeeping program?

Executive Housekeeper Signup and view all the answers

What is the role of the Houseman in the hotel?

Maintaining the cleanliness of public areas Signup and view all the answers

What is the role of the Linen Room Attendant?

Storing, issuing, and inventorying hotel linens and uniforms Signup and view all the answers

Who is responsible for participating in quality assurance for the housekeeping department?

Assistant Executive Housekeeper Signup and view all the answers

Who is responsible for relieving and performing the duties of valet runners and telephone clerks on their day off?

Linen Supervisor Signup and view all the answers

What is the role of the Powder Room Attendant?

Maintaining the cleanliness of powder and ladies' locker rooms Signup and view all the answers