HIPAA Regulations and Patient Information
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Questions and Answers

What is a primary reason to provide a UIHC MRN to referring providers and VA?

  • To share PHI with retirement homes
  • To facilitate billing and insurance claims
  • To release a patient's Social Security Number
  • To improve accuracy of patient matching in Epic (correct)

    • Who is considered a covered entity in healthcare?

  • Retirement homes and assisted living facilities
  • Healthcare providers, health insurance, and government programs (correct)
  • Only health insurance providers and government programs
  • Nursing homes and rehabilitation facilities only

    • What is required to update a patient's emergency contact information?

  • Verbal authorization from the patient
  • Written authorization from the patient or legal guardian
  • A copy of the DPOAH or legal authorization (correct)
  • None of the above, emergency contact information can be updated without authorization

    • Why should a patient's Social Security Number not be released to a covered entity?

    <p>To prevent phishing attempts</p> Signup and view all the answers

    Can a patient's address, phone, and meaningful use be updated without patient authorization?

    <p>Yes, for all covered entities</p> Signup and view all the answers

    What should be done if a patient is unable to provide information and has a spouse/child with them?

    <p>Use professional judgment and take information as appropriate</p> Signup and view all the answers

    What is the purpose of verbal authorization in patient accounts?

    <p>To enable discussion of past encounters and dates of service</p> Signup and view all the answers

    How should patient information be validated during a call?

    <p>The caller provides the information, and PFS staff validate it</p> Signup and view all the answers

    What is the protocol for updating patient address information?

    <p>The information cannot be updated unless it matches Epic's records</p> Signup and view all the answers

    When should a patient be encouraged to complete a ROI?

    <p>Always, during every patient interaction</p> Signup and view all the answers

    What is the duration of a verbal authorization?

    <p>It is valid for a specific episode of care</p> Signup and view all the answers

    Who should provide information for MSPQ, according to HIPAA guidelines?

    <p>The patient, unless they are unable to do so</p> Signup and view all the answers

    What two patient identifiers are required for internal UIHC interactions?

    <p>Full Name and DOB</p> Signup and view all the answers

    When can we obtain verbal authorization from a patient's representative?

    <p>Never, it's only allowed from the patient</p> Signup and view all the answers

    What information can be taken from a patient's spouse or representative without verbal authorization?

    <p>No information can be taken without verbal authorization</p> Signup and view all the answers

    When introducing ourselves over the phone, what should we say?

    <p>This is University of Iowa Hospitals and Clinics</p> Signup and view all the answers

    What is the protocol for adding an Emergency Contact?

    <p>We cannot add an Emergency Contact without speaking to the patient</p> Signup and view all the answers

    What should be included in the guarantor note for new patients?

    <p>The patient's Mailing Address and Phone Number for later validation</p> Signup and view all the answers

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