Hertz Car Rental Terminology
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Questions and Answers

What does 'Wholesale Car' refer to?

Selling cars at wholesale prices to new car dealers and auto brokers.

What is a 'Walk-up'?

A person who wants to rent a car without having placed a reservation.

What is included in a 'Vehicle Utilization Report'?

Total fleet, on rent, idle, or mechanical.

What is a 'Vehicle Number'?

<p>A 7 digit number Hertz assigned to vehicles for tracking.</p> Signup and view all the answers

What are 'Vehicle Identification Stickers'?

<p>Stickers for each car that identifies the owning area and location.</p> Signup and view all the answers

What does 'Vehicle Identification Number (VIN)' signify?

<p>Unique manufacturer's identification number.</p> Signup and view all the answers

What is a 'Vehicle Hold'?

<p>A message or tag indicating a vehicle cannot be rented.</p> Signup and view all the answers

What is the purpose of a 'Vehicle Classification Matrix'?

<p>Identifies vehicle classes and codes.</p> Signup and view all the answers

How are 'Vehicles Class' determined?

<p>Grouped into classes based on body style, interior specifications, and basic cost.</p> Signup and view all the answers

What is meant by 'Vehicle Capacity'?

<p>The number of passenger seat belts in a vehicle.</p> Signup and view all the answers

What does 'Upsell' mean?

<p>Recommending a larger car for an additional daily charge.</p> Signup and view all the answers

What is an 'Upgrade' in car rentals?

<p>Assigning a higher-class car than the one reserved.</p> Signup and view all the answers

Unlimited Mileage means there is no charge for miles driven.

<p>True</p> Signup and view all the answers

What are 'Turndowns'?

<p>Refused rental demand because no cars are available.</p> Signup and view all the answers

What does 'Turnback (T/B)' refer to?

<p>A vehicle that is being taken out of the fleet.</p> Signup and view all the answers

Who is a 'Transporter'?

<p>An employee hired to transport cars.</p> Signup and view all the answers

What occurs during a 'Transfer Exchange'?

<p>A customer requests another vehicle within the same vehicle class.</p> Signup and view all the answers

What is a 'Transient Car Report (TCR)'?

<p>A weekly report of revenue generated by the fleet.</p> Signup and view all the answers

What is a 'System Release Bulletin (SRB)'?

<p>Issued when a release of changes is made to any Hertz automated system.</p> Signup and view all the answers

What does 'Supplemental Equipment' refer to?

<p>Special equipment available for special needs customers.</p> Signup and view all the answers

What does 'Suburban' signify?

<p>An off-airport location.</p> Signup and view all the answers

What is meant by 'Substitution' in car rentals?

<p>When the reserved vehicle class is not available and a higher class is assigned at no extra fee.</p> Signup and view all the answers

What does 'Standby' mean?

<p>A customer can be put on standby for the first available vehicle.</p> Signup and view all the answers

What constitutes 'Special Equipment' in rentals?

<p>Any vehicle other than a standard vehicle.</p> Signup and view all the answers

What is a 'Shop Car'?

<p>A vehicle requiring repairs or maintenance.</p> Signup and view all the answers

What is a 'Service Quality Audit (SQA)'?

<p>An audit performed at rental locations by the Service Quality Audit Department.</p> Signup and view all the answers

What is included in a 'Service Charge'?

<p>Charges applied to the rental for additional services.</p> Signup and view all the answers

What is 'Secondary Liability' in car rentals?

<p>Coverage provided after the renter's primary insurance has been exhausted.</p> Signup and view all the answers

What are 'Rental Quotation (RQ) Codes'?

<p>Four-position alphanumeric code used to identify the rate.</p> Signup and view all the answers

Study Notes

Car Rental Terminology

  • Wholesale Car: Cars sold at discounted prices specifically for new car dealers and auto brokers.
  • Walk-up: A customer who seeks to rent a car without a prior reservation.
  • Vehicle Utilization Report: A summary of the entire fleet's status, including total cars on rent, idle, or under mechanical repairs.
  • Vehicle Number: A unique 7-digit identifier assigned by Hertz to track each vehicle in their fleet.
  • Vehicle Identification Stickers: Stickers affixed to each car indicating its ownership area and specific location within Hertz’s fleet.
  • Vehicle Identification Number (VIN): A unique code assigned by manufacturers, typically found on the driver’s side dashboard. Critical for tracking cars in the Hertz system.
  • Vehicle Hold: A designation preventing a vehicle from being rented due to safety, mechanical problems, or exceeding mileage limits.
  • Vehicle Classification Matrix: A system that categorizes vehicles by classes and associated codes.
  • Vehicle Class: Groupings based on body style, interior specs, and vehicle costs; common classes include A, B, C, D, F.
  • Vehicle Capacity: Defines the maximum number of passengers based on seat belts by law, determining how many people can legally ride in the car.
  • Upsell: The practice of suggesting a larger vehicle to a customer for an extra daily fee beyond what they reserved.
  • Upgrade: Assigning a car of a higher class than originally booked, often due to high status or promotional coupons.
  • Unlimited Mileage: A rental condition allowing customers to drive without incurring extra charges for distance covered.
  • Turndowns: When a customer is denied a rental due to unavailability of cars, reservation-only policies, or specific vehicle types not in stock.
  • Turnback (T/B): Refers to a vehicle being permanently withdrawn from service within the rental fleet.
  • Transporter: A Hertz employee responsible for moving vehicles from one location to another.
  • Transfer Exchange: The process of a customer swapping their current vehicle for another within the same class without altering optional services.
  • Transient Car Report (TCR): A weekly record of fleet-generated revenue, vehicle transactions, and turndown statistics by rental location.
  • System Release Bulletin (SRB): A notification issued to staff about updates or changes to Hertz's automated systems, including new procedures.
  • Supplemental Equipment: Specialized equipment available for customers with unique needs, such as child seats or adaptations for disabilities.
  • Suburban: Designation for vehicle rental locations that are located away from major airports.
  • Substitution: Assigning a higher vehicle class at no extra charge when the reserved class is unavailable.
  • Standby: A status allowing customers to wait for potentially available vehicles due to cancellations, especially for limited-supply cars.
  • Special Equipment: Unique vehicles like vans or town cars, typically limited in availability due to specialized demand.
  • Shop Car: A vehicle currently undergoing maintenance or repairs.
  • Service Quality Audit (SQA): An evaluation process at rental locations assessing adherence to service standards.
  • Service Charge: Additional fees applied to rentals for extra services selected by customers.
  • Secondary Liability: Insurance coverage that kicks in after a renter's primary insurance is depleted or unavailable, meeting the mandated state limits.
  • Rental Quotation (RQ) Codes: A four-character alphanumeric code indicating rental rates, with each character representing different aspects such as rental type.

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Description

Test your knowledge of key terms used in the Hertz car rental industry. This quiz covers important vocabulary such as wholesale car, walk-up, and vehicle utilization report. Perfect for those looking to enhance their understanding of car rental operations.

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