Hertz Car Rental Terminology

Questions and Answers

What does 'Wholesale Car' refer to?

Selling cars at wholesale prices to new car dealers and auto brokers.

What is a 'Walk-up'?

A person who wants to rent a car without having placed a reservation.

What is included in a 'Vehicle Utilization Report'?

Total fleet, on rent, idle, or mechanical.

What is a 'Vehicle Number'?

A 7 digit number Hertz assigned to vehicles for tracking. Signup and view all the answers

What are 'Vehicle Identification Stickers'?

Stickers for each car that identifies the owning area and location. Signup and view all the answers

What does 'Vehicle Identification Number (VIN)' signify?

Unique manufacturer's identification number. Signup and view all the answers

What is a 'Vehicle Hold'?

A message or tag indicating a vehicle cannot be rented. Signup and view all the answers

What is the purpose of a 'Vehicle Classification Matrix'?

Identifies vehicle classes and codes. Signup and view all the answers

How are 'Vehicles Class' determined?

Grouped into classes based on body style, interior specifications, and basic cost. Signup and view all the answers

What is meant by 'Vehicle Capacity'?

The number of passenger seat belts in a vehicle. Signup and view all the answers

What does 'Upsell' mean?

Recommending a larger car for an additional daily charge. Signup and view all the answers

What is an 'Upgrade' in car rentals?

Assigning a higher-class car than the one reserved. Signup and view all the answers

Unlimited Mileage means there is no charge for miles driven.

True Signup and view all the answers

What are 'Turndowns'?

Refused rental demand because no cars are available. Signup and view all the answers

What does 'Turnback (T/B)' refer to?

A vehicle that is being taken out of the fleet. Signup and view all the answers

Who is a 'Transporter'?

An employee hired to transport cars. Signup and view all the answers

What occurs during a 'Transfer Exchange'?

A customer requests another vehicle within the same vehicle class. Signup and view all the answers

What is a 'Transient Car Report (TCR)'?

A weekly report of revenue generated by the fleet. Signup and view all the answers

What is a 'System Release Bulletin (SRB)'?

Issued when a release of changes is made to any Hertz automated system. Signup and view all the answers

What does 'Supplemental Equipment' refer to?

Special equipment available for special needs customers. Signup and view all the answers

What does 'Suburban' signify?

An off-airport location. Signup and view all the answers

What is meant by 'Substitution' in car rentals?

When the reserved vehicle class is not available and a higher class is assigned at no extra fee. Signup and view all the answers

What does 'Standby' mean?

A customer can be put on standby for the first available vehicle. Signup and view all the answers

What constitutes 'Special Equipment' in rentals?

Any vehicle other than a standard vehicle. Signup and view all the answers

What is a 'Shop Car'?

A vehicle requiring repairs or maintenance. Signup and view all the answers

What is a 'Service Quality Audit (SQA)'?

An audit performed at rental locations by the Service Quality Audit Department. Signup and view all the answers

What is included in a 'Service Charge'?

Charges applied to the rental for additional services. Signup and view all the answers

What is 'Secondary Liability' in car rentals?

Coverage provided after the renter's primary insurance has been exhausted. Signup and view all the answers

What are 'Rental Quotation (RQ) Codes'?

Four-position alphanumeric code used to identify the rate. Signup and view all the answers

Study Notes

Car Rental Terminology

Wholesale Car: Cars sold at discounted prices specifically for new car dealers and auto brokers.
Walk-up: A customer who seeks to rent a car without a prior reservation.
Vehicle Utilization Report: A summary of the entire fleet's status, including total cars on rent, idle, or under mechanical repairs.
Vehicle Number: A unique 7-digit identifier assigned by Hertz to track each vehicle in their fleet.
Vehicle Identification Stickers: Stickers affixed to each car indicating its ownership area and specific location within Hertz’s fleet.
Vehicle Identification Number (VIN): A unique code assigned by manufacturers, typically found on the driver’s side dashboard. Critical for tracking cars in the Hertz system.
Vehicle Hold: A designation preventing a vehicle from being rented due to safety, mechanical problems, or exceeding mileage limits.
Vehicle Classification Matrix: A system that categorizes vehicles by classes and associated codes.
Vehicle Class: Groupings based on body style, interior specs, and vehicle costs; common classes include A, B, C, D, F.
Vehicle Capacity: Defines the maximum number of passengers based on seat belts by law, determining how many people can legally ride in the car.
Upsell: The practice of suggesting a larger vehicle to a customer for an extra daily fee beyond what they reserved.
Upgrade: Assigning a car of a higher class than originally booked, often due to high status or promotional coupons.
Unlimited Mileage: A rental condition allowing customers to drive without incurring extra charges for distance covered.
Turndowns: When a customer is denied a rental due to unavailability of cars, reservation-only policies, or specific vehicle types not in stock.
Turnback (T/B): Refers to a vehicle being permanently withdrawn from service within the rental fleet.
Transporter: A Hertz employee responsible for moving vehicles from one location to another.
Transfer Exchange: The process of a customer swapping their current vehicle for another within the same class without altering optional services.
Transient Car Report (TCR): A weekly record of fleet-generated revenue, vehicle transactions, and turndown statistics by rental location.
System Release Bulletin (SRB): A notification issued to staff about updates or changes to Hertz's automated systems, including new procedures.
Supplemental Equipment: Specialized equipment available for customers with unique needs, such as child seats or adaptations for disabilities.
Suburban: Designation for vehicle rental locations that are located away from major airports.
Substitution: Assigning a higher vehicle class at no extra charge when the reserved class is unavailable.
Standby: A status allowing customers to wait for potentially available vehicles due to cancellations, especially for limited-supply cars.
Special Equipment: Unique vehicles like vans or town cars, typically limited in availability due to specialized demand.
Shop Car: A vehicle currently undergoing maintenance or repairs.
Service Quality Audit (SQA): An evaluation process at rental locations assessing adherence to service standards.
Service Charge: Additional fees applied to rentals for extra services selected by customers.
Secondary Liability: Insurance coverage that kicks in after a renter's primary insurance is depleted or unavailable, meeting the mandated state limits.
Rental Quotation (RQ) Codes: A four-character alphanumeric code indicating rental rates, with each character representing different aspects such as rental type.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your knowledge of key terms used in the Hertz car rental industry. This quiz covers important vocabulary such as wholesale car, walk-up, and vehicle utilization report. Perfect for those looking to enhance their understanding of car rental operations.