Podcast
Questions and Answers
What is the daily rental office you work in called?
What is the daily rental office you work in called?
Branch
A person making a claim against another person's insurance policy is called?
A person making a claim against another person's insurance policy is called?
Claimant
A person making a claim against their own policy is called?
A person making a claim against their own policy is called?
Insured
What do we call it when we have lost control of the rental?
What do we call it when we have lost control of the rental?
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A car returning to a different location is called?
A car returning to a different location is called?
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The last business day in a month is called?
The last business day in a month is called?
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LOFR stands for?
LOFR stands for?
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What is the term for the percentage of cars currently on rent?
What is the term for the percentage of cars currently on rent?
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What does H.L.E. stand for?
What does H.L.E. stand for?
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DB stands for?
DB stands for?
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P.O. stands for?
P.O. stands for?
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R.O. stands for?
R.O. stands for?
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What does CAP stand for?
What does CAP stand for?
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What is CAP used for?
What is CAP used for?
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A 'rewrite' should be done at least every _________ days on long term rentals.
A 'rewrite' should be done at least every _________ days on long term rentals.
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What is it called when you sell a customer into a nicer car for more money?
What is it called when you sell a customer into a nicer car for more money?
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What is it called when you give a customer a nicer car without charging them?
What is it called when you give a customer a nicer car without charging them?
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What is it called when a branch has most of their cars on rent?
What is it called when a branch has most of their cars on rent?
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What is it called when a branch has too many cars on the lot?
What is it called when a branch has too many cars on the lot?
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What type of insurance (NOT our protection products) covers one's financial responsibility to a third party?
What type of insurance (NOT our protection products) covers one's financial responsibility to a third party?
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What type of insurance (NOT our protection products) covers damage to your car in the event of an accident?
What type of insurance (NOT our protection products) covers damage to your car in the event of an accident?
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What type of insurance (NOT our protection products) covers theft or vandalism?
What type of insurance (NOT our protection products) covers theft or vandalism?
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What does B.O.S.S. stand for?
What does B.O.S.S. stand for?
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What is B.O.S.S. used for?
What is B.O.S.S. used for?
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What does CARP stand for?
What does CARP stand for?
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Study Notes
Rental Office Terms
- A daily rental office is referred to as a Branch.
- The last business day of a month is known as EOM (End of Month).
Claims and Policies
- A person making a claim against another's insurance policy is termed a Claimant.
- A person making a claim against their own insurance policy is called the Insured.
Vehicle Management
- The term Conversion refers to losing control of a rental vehicle.
- A car being returned to a different location is categorized as a Drop.
- Occupancy indicates the percentage of cars currently on rent.
- When a branch is described as Running tight, it means most of their vehicles are rented out, reflecting high occupancy.
- Conversely, Sitting fat describes a branch with an excess of cars on the lot.
Insurance Types
- Liability Insurance covers financial responsibility to a third party.
- Collision Insurance protects against damage to one's car in case of an accident.
- Comprehensive Insurance covers losses from theft or vandalism.
Maintenance and Service
- LOFR stands for Lube, Oil, Filter, Tire Rotation.
- A rewrite should occur at least every 30 days for long-term rentals.
Customer Interaction Concepts
- An Upsale refers to selling a customer into a more expensive car.
- An Upgrade involves giving a customer a nicer vehicle without additional charges.
Systems and Processes
- H.L.E stands for Hertz Local Edition, while DB refers to Direct Bill.
- P.O. stands for Purchase Order, and R.O. stands for Repair Order.
- CAP stands for Call Assistance Program, used to filter calls through a call center, minimizing high volume at the branch.
- B.O.S.S. stands for Branch Outside Sales System, utilized for tracking sales and marketing calls.
- CARP abbreviates Customer Awareness of Rental Process.
Studying That Suits You
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Description
Test your knowledge of key terms related to the rental office and insurance claims with these flashcards. This quiz features important vocabulary like 'Branch,' 'Claimant,' 'Insured,' and 'Conversion' essential for understanding enterprise operations.
