Enterprise - Sec. 14 Flashcards

Questions and Answers

What is the daily rental office you work in called?

Branch

A person making a claim against another person's insurance policy is called?

Claimant

A person making a claim against their own policy is called?

Insured

What do we call it when we have lost control of the rental?

Conversion Signup and view all the answers

A car returning to a different location is called?

Drop Signup and view all the answers

The last business day in a month is called?

EOM or End of Month Signup and view all the answers

LOFR stands for?

Lube, oil, filter, tire rotation Signup and view all the answers

What is the term for the percentage of cars currently on rent?

Occupancy Signup and view all the answers

What does H.L.E. stand for?

Hertz Local Edition Signup and view all the answers

DB stands for?

Direct Bill Signup and view all the answers

P.O. stands for?

Purchase Order Signup and view all the answers

R.O. stands for?

Repair Order Signup and view all the answers

What does CAP stand for?

Call Assistance Program Signup and view all the answers

What is CAP used for?

Calls filtered through call center to avoid high volumes at branch Signup and view all the answers

A 'rewrite' should be done at least every _________ days on long term rentals.

30 Signup and view all the answers

What is it called when you sell a customer into a nicer car for more money?

Upsale Signup and view all the answers

What is it called when you give a customer a nicer car without charging them?

Upgrade Signup and view all the answers

What is it called when a branch has most of their cars on rent?

Running tight (high occupancy) Signup and view all the answers

What is it called when a branch has too many cars on the lot?

Sitting fat Signup and view all the answers

What type of insurance (NOT our protection products) covers one's financial responsibility to a third party?

Liability Insurance Signup and view all the answers

What type of insurance (NOT our protection products) covers damage to your car in the event of an accident?

Collision insurance Signup and view all the answers

What type of insurance (NOT our protection products) covers theft or vandalism?

Comprehensive Insurance Signup and view all the answers

What does B.O.S.S. stand for?

Branch outside sales system Signup and view all the answers

What is B.O.S.S. used for?

Track sales and marketing calls Signup and view all the answers

What does CARP stand for?

Customer Awareness of rental process Signup and view all the answers

Study Notes

Rental Office Terms

A daily rental office is referred to as a Branch.
The last business day of a month is known as EOM (End of Month).

Claims and Policies

A person making a claim against another's insurance policy is termed a Claimant.
A person making a claim against their own insurance policy is called the Insured.

Vehicle Management

The term Conversion refers to losing control of a rental vehicle.
A car being returned to a different location is categorized as a Drop.
Occupancy indicates the percentage of cars currently on rent.
When a branch is described as Running tight, it means most of their vehicles are rented out, reflecting high occupancy.
Conversely, Sitting fat describes a branch with an excess of cars on the lot.

Insurance Types

Liability Insurance covers financial responsibility to a third party.
Collision Insurance protects against damage to one's car in case of an accident.
Comprehensive Insurance covers losses from theft or vandalism.

Maintenance and Service

LOFR stands for Lube, Oil, Filter, Tire Rotation.
A rewrite should occur at least every 30 days for long-term rentals.

Customer Interaction Concepts

An Upsale refers to selling a customer into a more expensive car.
An Upgrade involves giving a customer a nicer vehicle without additional charges.

Systems and Processes

H.L.E stands for Hertz Local Edition, while DB refers to Direct Bill.
P.O. stands for Purchase Order, and R.O. stands for Repair Order.
CAP stands for Call Assistance Program, used to filter calls through a call center, minimizing high volume at the branch.
B.O.S.S. stands for Branch Outside Sales System, utilized for tracking sales and marketing calls.
CARP abbreviates Customer Awareness of Rental Process.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your knowledge of key terms related to the rental office and insurance claims with these flashcards. This quiz features important vocabulary like 'Branch,' 'Claimant,' 'Insured,' and 'Conversion' essential for understanding enterprise operations.