Health Services Management Quiz

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Questions and Answers

What is the primary role of a spokesperson in an organization?

  • To communicate the organization's message to outsiders (correct)
  • To identify new business opportunities
  • To allocate resources to different activities
  • To negotiate agreements with other parties

Which of the following managerial roles involves dealing with unexpected events?

  • Resource allocator
  • Disturbance handler (correct)
  • Negotiator
  • Entrepreneur

What are the three essential skills outlined by Katz that a manager must possess?

  • Human, technical, and conceptual skills (correct)
  • Leadership, management, and entrepreneurial skills
  • Negotiation, resource allocation, and communication skills
  • Time management, decision-making, and problem-solving skills

Which level of management requires conceptual skills?

<p>Top managers (B)</p> Signup and view all the answers

What determines the range of tasks performed by a health services manager?

<p>The scope of their responsibilities (D)</p> Signup and view all the answers

What is a competency in the context of management?

<p>A skill or ability to perform a certain function (D)</p> Signup and view all the answers

Which of the following is NOT a role of a manager?

<p>Motivator (A)</p> Signup and view all the answers

What is the primary role of a resource allocator in an organization?

<p>To allocate resources to different activities (A)</p> Signup and view all the answers

Which level of management requires technical skills?

<p>Lower-level managers (C)</p> Signup and view all the answers

What is the primary role of an entrepreneur in an organization?

<p>To identify new business opportunities and take risks (C)</p> Signup and view all the answers

Flashcards

Spokesperson's role

Communicating the organization's message to the public.

Disturbance handler

Managing unexpected events or crises.

Katz's essential management skills

Human, technical, and conceptual skills.

Conceptual skills needed by

Top-level managers.

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Health services manager tasks

Depends on responsibilities and scope.

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Management competency

Skill or ability to perform a function.

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Resource allocator's role

Distributing resources.

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Technical skills needed by

Lower-level managers.

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Entrepreneur's role

Identifying business opportunities and taking risks.

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Manager is NOT a...

Motivator (though they influence motivation).

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