Health Services Management Quiz
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Questions and Answers

What is the primary role of a spokesperson in an organization?

  • To communicate the organization's message to outsiders (correct)
  • To identify new business opportunities
  • To allocate resources to different activities
  • To negotiate agreements with other parties

    • Which of the following managerial roles involves dealing with unexpected events?

  • Resource allocator
  • Disturbance handler (correct)
  • Negotiator
  • Entrepreneur

    • What are the three essential skills outlined by Katz that a manager must possess?

  • Human, technical, and conceptual skills (correct)
  • Leadership, management, and entrepreneurial skills
  • Negotiation, resource allocation, and communication skills
  • Time management, decision-making, and problem-solving skills

    • Which level of management requires conceptual skills?

    <p>Top managers (B)</p> Signup and view all the answers

    What determines the range of tasks performed by a health services manager?

    <p>The scope of their responsibilities (D)</p> Signup and view all the answers

    What is a competency in the context of management?

    <p>A skill or ability to perform a certain function (D)</p> Signup and view all the answers

    Which of the following is NOT a role of a manager?

    <p>Motivator (A)</p> Signup and view all the answers

    What is the primary role of a resource allocator in an organization?

    <p>To allocate resources to different activities (A)</p> Signup and view all the answers

    Which level of management requires technical skills?

    <p>Lower-level managers (C)</p> Signup and view all the answers

    What is the primary role of an entrepreneur in an organization?

    <p>To identify new business opportunities and take risks (C)</p> Signup and view all the answers

    Flashcards

    Spokesperson's role

    Communicating the organization's message to the public.

    Disturbance handler

    Managing unexpected events or crises.

    Katz's essential management skills

    Human, technical, and conceptual skills.

    Conceptual skills needed by

    Top-level managers.

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    Health services manager tasks

    Depends on responsibilities and scope.

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    Management competency

    Skill or ability to perform a function.

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    Resource allocator's role

    Distributing resources.

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    Technical skills needed by

    Lower-level managers.

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    Entrepreneur's role

    Identifying business opportunities and taking risks.

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    Manager is NOT a...

    Motivator (though they influence motivation).

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